--- title: Gigya Customer Identity Management Platform Reviews meta_title: 'Gigya Customer Identity Management Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Gigya Customer Identity Management Platform works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 10 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Gigya Customer Identity Management Platform Reviews **Vendor:** SAP **Category:** [Marketo LaunchPoint Apps](https://www.g2.com/categories/marketo-launchpoint-apps) **Average Rating:** 3.8/5.0 **Total Reviews:** 10 ## About Gigya Customer Identity Management Platform The Gigya Customer Identity Management Platform, now integrated into SAP's Customer Data Solutions, is a comprehensive solution designed to help businesses manage and secure customer identities across various digital channels. By consolidating customer data into unified profiles, it enables organizations to deliver personalized experiences while ensuring compliance with data protection regulations. Key Features and Functionality: - Customer Identity and Access Management (CIAM: Facilitates secure customer registration and login across websites, mobile applications, and IoT devices, supporting various authentication methods and single sign-on capabilities. - Consent and Preference Management: Allows businesses to capture and manage customer consents for terms of service, privacy agreements, and marketing communications, ensuring compliance with regulations like GDPR. - Unified Customer Profiles: Aggregates data from multiple touchpoints to create comprehensive customer profiles, enabling personalized interactions and targeted marketing efforts. - Scalability: Designed to handle billions of identities and thousands of digital properties, making it suitable for enterprises of all sizes. Primary Value and Solutions Provided: The platform addresses the critical need for businesses to build trusted digital relationships with their customers. By offering secure identity management and consent-based data collection, it helps organizations comply with evolving privacy regulations, such as GDPR. Additionally, the unified customer profiles enable personalized marketing, sales, and service interactions, driving customer loyalty and revenue growth. Ultimately, the Gigya Customer Identity Management Platform empowers businesses to deliver personalized digital experiences at scale while maintaining customer trust and data security. ## Gigya Customer Identity Management Platform Reviews ### 1. Managing customer identities **Rating:** 5.0/5.0 stars **Reviewed by:** Max L. | Secretary, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Gigya Customer Identity Management provides an array of integration options. It takes some time to get used to and fully understand. **What do you dislike about Gigya Customer Identity Management Platform?** It lacks flexibility and ease of use, as an identity provider. Were currently exploring options as we plan on replacing it in the future. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** This platform solves our problem of managing customer identities. It enables us to simplify customer data enhance personalization and improve customer engagement. ### 2. Organized strategy app **Rating:** 4.5/5.0 stars **Reviewed by:** Harshal C. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Get to know about customer, building better relationship with customer. Organizing data of customer in one place **What do you dislike about Gigya Customer Identity Management Platform?** Password policies and reset issue was there at the start **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** Identify the customer and saving their data to promote our offers ### 3. GIGYA tool is very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh m. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Gigya Customer Identity Management Platform?** It is a great tool where customer identity and access management can we monitored and help to create schemas which are useful to protect the customer identity credentials **What do you dislike about Gigya Customer Identity Management Platform?** There is nothing that I dislike gigya tool. It could be more user friendly and user interface could be better for the users and back end developers and team who uses **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** It is used to manage the customer identities and creating schemas to support the clients like Gsk Co integrated with Adobe experience manager . It can also be integrated with other tools ### 4. Good single sign on solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Its capacity to consolidate in one platform a single sign on solution, social login, distributed data centres to adhere specific local legislations, full traceability for audit vault and compliance on data protection (I.e Gdpr). Decent capacity on progress profiling. **What do you dislike about Gigya Customer Identity Management Platform?** Being a SAP product is not cheap, certain integrations may require some complexity so you need tech support. Watch-out the plug-in library and evaluate pros and cons of using the standard connectors. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** To consolidate under one roof all registration and logins among the different company websites and apps, in a secure and compliant way and integrating with the rest of the ecosystem CRM, Marketing Automation, E-Commerce... ### 5. Buggy and useless **Rating:** 0.5/5.0 stars **Reviewed by:** Paweł P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Gigya Customer Identity Management Platform?** It could be helpful in case you need to collect a huge amount of data about your user. Data such as custmer's organizations, lead source, marketing consent, subscriptions. But I do not recommend to use it. **What do you dislike about Gigya Customer Identity Management Platform?** It's clunky and buggy. API is a mess. You have to use relatively heavy third-party scripts to use it. Our team had a lot of issues with performance. The interface is ugly, and it's very hard to find any information. Integration with Salesforce is failing all the time. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** We are using this tool as an identity provider in our application. It works for now, but to be honest, we are looking for an alternative, as we want to replace it as soon as possible. ### 6. Neutral review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Gigya Customer Identity Management Platform?** That its support is provided by the company SAP. This conveys confidence as it is a company recognized internationally. In my country, Colombia, most companies use this software. **What do you dislike about Gigya Customer Identity Management Platform?** What I don't like about Gigya's customer identity management platform are the transaction costs for its use, and also that it is not easy to download the software. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** Gigya Customer Identity Management Platform solves SAP customer identity issues, and also helps to store consent records and customer privacy, allowing to provide market trust with secure data control, while generating trust and protecting your business. ### 7. SAP CDC (GIGYA) a powerful CIAM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Gigya Customer Identity Management Platform is a powerful CIAM tool with multi layered access and authorization extensibility. Features such as ECPM, RaaS etc. with different federation policies provide a seamless Customer Experience. **What do you dislike about Gigya Customer Identity Management Platform?** The B2B console comes up with some limited functionalities with which user may struck to create a organizational hierarchy with multiple policies associated. That is where tool can improve and provide a full fledged seamless implememtation for B2B consumers as well. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** It's giving a seamless user interaction with cross platform integrations scenarios which gives the enriched user profile and provide boost in revenue for different businesses. ### 8. Former Solutions Architect at Gigya **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas A. | Senior Presales Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Very flexible and user friendly CIAM platform. Designed to help with User Experience but having the backbones to fully customize it with APIs and SDK **What do you dislike about Gigya Customer Identity Management Platform?** There are other platforms out there with more flexible APIs **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** Correctly handle all the customer identities to guarantee a smooth user experience with balance between security and usability ### 9. SAP Gigya: A Comprehensive Customer Identity Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Gigya is offered as part of SAP Customer Data Cloud. SAP Gigya is an amazing CIAM (customer identity and access managemen) solution with features such as social login, user registration, and customer profile management. We have integrated SMC ( SAP Marketing cloud) with Gigya and it offers near real-time permission-based customer profiling **What do you dislike about Gigya Customer Identity Management Platform?** SAP Gigya offers many integration options which is a nice thing but it also means that the product can become pretty complex to manage. And in order to make full use of the product, it has to be integrated with other applications. **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** For one one of the e-commerce websites, we wanted to sync the customers with SAP Marketing Cloud. SAP Gigya helped us here to keep all our customer information up to date in all our connected systems ### 10. Good platform but can have easy interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Gigya Customer Identity Management Platform?** Customer level insights enabling the business to take decisions **What do you dislike about Gigya Customer Identity Management Platform?** Not easy to understand for new users, takes time to adapt **What problems is Gigya Customer Identity Management Platform solving and how is that benefiting you?** Bringing all the unorganised data(offline and online) on single platform allowing to take informed decision - [View Gigya Customer Identity Management Platform pricing details and edition comparison](https://www.g2.com/products/gigya-customer-identity-management-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+08%3A40%3A52+-0500&secure%5Bsession_id%5D=cc0564d0-bef9-46b5-95aa-9e31013b0936&secure%5Btoken%5D=1c12f10a437d14f5bfe20810b7eea979962468a8fba44eb77b35854bd157cbca&format=llm_user)