By Getscreen.me
Re-claim Profile
How would you rate your experience with Getscreen.me?
I can stay connected for a long time without losing the transfer rate quality Review collected by and hosted on G2.com.
it is still expensive for those who pay in another currency, for example the Real Review collected by and hosted on G2.com.
Rhafael, thanks for your feedback!
The best part about it its secure authentication process which makes it secure and reliable. It offers almost zero latency even with low internet speed. And the most important part is, It supports various operations systerms. Review collected by and hosted on G2.com.
We face connectivity issues sometimes but that's manageable and occurs in other products as well. Review collected by and hosted on G2.com.
Harsh, thank your for such a high rating of our service!
Easy to setup this has been in comparison to teamviewer a real hassle free solution that can make and turn nights of configuration into something that can be done in 5 minutes. Review collected by and hosted on G2.com.
i cant find features i dislike aboutt his product. i honestly have searched up reasons on why not to use the app and couldnt find anything. improvements would be in more customization. Review collected by and hosted on G2.com.
Jonathan, thank you for such positive feedback, we will try to keep making you happy!
I really like Remote Desktop Access Instant From a web browser.
as I am a Recruiter mostly do remote work and sometimes me and my coworkers faced some technical issues. due to this software that problem resolved instantly. Review collected by and hosted on G2.com.
nothing as of now its a perfact truble shooting and also while we work remotly we also use this software for training to the new employs. Review collected by and hosted on G2.com.
Kamal, thanks for sharing your rating with us and the community!
I can easily access and control remote desktops in real-time with the technical support capabilities allowing me to offer support remotely. Review collected by and hosted on G2.com.
I have never experienced any difficulties using this software so I have no reason whatsoever to have a dislike. Review collected by and hosted on G2.com.
Marques, thanks for sharing your experience!
The ease it provides in remote access, as it does not need to be installed nor requires the user's ID. Review collected by and hosted on G2.com.
I haven't found anything yet that I disapprove of or that discredits. Review collected by and hosted on G2.com.
Rafael, thank you for your opinion!
It is fast, reliable and secure connection. Review collected by and hosted on G2.com.
Absent IOS application and problem with permissions my colegue. Review collected by and hosted on G2.com.
It is a simple and easy-to-use interface Review collected by and hosted on G2.com.
Remote lag and file sharing are unsecured. Review collected by and hosted on G2.com.
Ling, thanks for taking the time to leave this review!
I love that you only need a browser to get started. You can customize and brand the client software, which as an MSP is essential. You have access to 2 modes of connections (WebRTC or WebSockets) depending on what works better for your specific case.
Additionally, you have a lot of tools (auto-translation on screen is fantastic), and shortcuts for everyday tasks (control panel, system info...).
A great tool at a reasonable price. Review collected by and hosted on G2.com.
Not much to dislike, really. Maybe the fact that, for Quick Support, the client must download a small software every time, customized for that specific session. It can slow down the process a little, but the software is relatively small and quickly downloaded, branded to your company.
You have the option to have unlimited permanent clients with the Premium subscription though, which is fairly priced. Review collected by and hosted on G2.com.
Alban, thank you so much for such a detailed review!
I bought it mainly for remote customer support, and with the Quick Support option, it's pretty easy to do especially if you install their browser addon. And it does it quick and easy in just a few clicks Review collected by and hosted on G2.com.
It can be a bit overwhelming, but if you only focus on one feature that you really need, you can set it up and not worry about any other features.
Support can be improved. It's only available via chat, which is never live. You have to leave them a message and then check back if somebody replies because you don't get an email notification of a new reply, and there is no sound notification in the browser. Replies may typically take up to 24 hours. And if you need quick help, you're out of luck.
Still was not able to get the audio working with the remote customer. The documentation refers you to other sites for installing some audio plugins that can mess up your Mac audio settings. Not sure why we need to install and set up other audio plugins if when you do remote screen sharing via Mac Messages app, the audio connections are established automatically without any need for third-party plugins.
Also, not all operators's computer desktop shortcuts are supported; for example, Command-Tab sill only works for the operator's computer and not for the remote customer's computer. Review collected by and hosted on G2.com.
Egor, thank you for such a helpful and comprehensive review! Yes, we have work to do and we strive to improve all the time. Thank you for staying with us!
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