1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Genesys Cloud CX Discussions](https://www.g2.com/products/genesys-cloud-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ![Reward for good Genesys Cloud CX reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37216/medal.svg "Reward for good Genesys Cloud CX reviews") ](/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) (1,555)4.4/5 Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. Show More * * * ### 80 Discussions ### 70 Participants ### 57.0 Nps Score Already have Genesys Cloud CX? ### All Genesys Cloud CX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Gerlane M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerlane M.") GM Loading... [Gerlane M.](https://www.g2.com/users/d44cc484-82f6-4834-a9cf-e5a6017040b9 "Gerlane M.") • about 6 years ago More Options - [ # Do you plan to evolve with the chat functions and automatic entry of interactions? ](/discussions/27885-voces-pensam-em-evoluir-com-as-funcoes-de-chat-e-entrada-automatica-das-interacoes) ? 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Get answers from real users and experts [Start A Discussion](/products/genesys-cloud-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Product Avatar Image") ### Have you used Genesys Cloud CX before? Answer a few questions to help the Genesys Cloud CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgenesys-purecloud%2Fdiscuss%3Fpage%3D7%26small_ask%3Dgenesys-cloud-cx) No ## Top Contributors in Genesys Cloud CX 1 ![Henry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry S.") HS Loading... ### [Henry S.](https://www.g2.com/users/dbc48bf8-fa56-4d60-a477-466aa16f5130 "Henry S.") Chief Technology Officer 4 pts 2 ![Saramar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saramar V.") SV Loading... ### [Saramar V.](https://www.g2.com/users/ad6d7794-5761-4533-8243-a594a4a3372c "Saramar V.") Product Marketing at Genesys 4 pts 3 ![Tushar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tushar C.") TC Loading... ### [Tushar C.](https://www.g2.com/users/2d373fd5-fcf9-47ec-8134-7f4360b33ce6 "Tushar C.") Executive Engineer E-ll 3 pts 4 ![Jenna F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna F.") JF Loading... ### [Jenna F.](https://www.g2.com/users/87fd7bdc-b858-4b8c-95e0-2cb414491a8c "Jenna F.") Customer Advocacy Program Manager 3 pts 5 ![Aarde C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aarde C.") AC Loading... ### [Aarde C.](https://www.g2.com/users/bf19ebc5-5059-415e-8c29-220e42edb57a "Aarde C.") Director of GMS Technology, Product, & WFM 2 pts