Great Platform, best in CCAAS. Great technology Review collected by and hosted on G2.com.

Nothing its great. I am happy with Genesys Review collected by and hosted on G2.com.

It is open for integration of APIs , High availablity, Great UI Review collected by and hosted on G2.com.

not having their own Advance list management tools Review collected by and hosted on G2.com.

Genesys Cloud CX offers great flexibility, scalability, and an intuitive interface that makes managing customer interactions efficient and seamless. It can easily integrate with any third party system and is relatively easy to implement on a new customer. Review collected by and hosted on G2.com.

Honestly, it’s too good, it keeps raising the bar and making everything else look outdated Review collected by and hosted on G2.com.

The most comprehensive CX solution on the market, fully scalable, and providing customers with the convenience of not worrying about infrastructure and tool version changes, as well as new features that continue to be deployed. Review collected by and hosted on G2.com.

There are still features, even basic ones, that need to be implemented and that customers complain about. Review collected by and hosted on G2.com.

Ui is rilli good and webrtc tool is also good Review collected by and hosted on G2.com.

Wfm is little complicated and needs a refinement Review collected by and hosted on G2.com.

I like that Genesys Cloud CX offers one platform, not many, which simplifies processes. I also appreciate the AI and automation features as they save time for agents and provide an easy overview. Review collected by and hosted on G2.com.

I find the stability sometimes an issue, especially when other providers used by Genesys are down. It would be better with more stable providers. Review collected by and hosted on G2.com.

It was the only app that let us switch schedules with our colleagues, and it was also pretty clear and easy to use for receiving calls. Review collected by and hosted on G2.com.

Calls would frequently cut off, and the app was very slow to start up. Overall, I found it a bit confusing to use, which made the experience frustrating. Review collected by and hosted on G2.com.

It brings all customer conversations into one easy to use system, Review collected by and hosted on G2.com.

at first there seemed to be too many features but after some time these became useful and relevant Review collected by and hosted on G2.com.

The best part about genesys is that it gives you a detailed information about everything you do and records everything accurately and the interface is easy to understand and to use.

Genesys is a 10/10 product iwould definately recoment every company to use it. Review collected by and hosted on G2.com.

The only thing i dislike about genesys is that i cannot edit canned responses after chat.

there should be an option to edit the canned responses from the homw dashboard Review collected by and hosted on G2.com.

I really appreciate the copilot agent assistant in Genesys Cloud CX. It helps agents handle customer requests well, find the right answers to inquiries, and save a lot of time. Review collected by and hosted on G2.com.

For the moment, not much Review collected by and hosted on G2.com.