Customer Quotes
“
very easy to install and manage users.
Carolina V.
(> 1000 emp.)
CV
Genea Access Control Customer Reviews
Rating Updated ()
Original
"Mobile entry"
"Advanced Cloud Access Control System"
What do you like best about Genea Security?
As a cloud solution, it allowed us to move the last computer from the server room.
What do you dislike about Genea Security?
There are many local integrators they work with and some of these contractors are less professional.
What problems is Genea Security solving and how is that benefiting you?
Unified access control system that allows all employees access to all offices globally.
"One of the best ways to secure your office"
What do you like best about Genea Security?
The fact that you can assign keys on mobile devices, and revoke them through Okta is a huge plus.
What do you dislike about Genea Security?
Sometimes if the keys expire, it doesn't tell the user until they try to use it. It would be helpful to have a notification if a key expires or needs to be renewed.
What problems is Genea Security solving and how is that benefiting you?
NA
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
"How do you live without Genea Access Control?"
What do you like best about Genea Security?
The userX and ability to connect from anywhere with my phone
What do you dislike about Genea Security?
The load time. It takes a bit to get the information I need
What problems is Genea Security solving and how is that benefiting you?
The security of my team and office. This aligns all our efforts
AF
Verified User in Financial Services
Enterprise(> 1000 emp.)
"It just works"
What do you like best about Genea Security?
I like Mobile credentials / access the most
What do you dislike about Genea Security?
Visitor management part is getting better but is lacking package signing
What problems is Genea Security solving and how is that benefiting you?
Single access provisioning and removal, also mobile access
"Excellent Service!"
What do you like best about Genea Security?
Easy to use. I can easily add new users and add a card to their profiles. Setting up door schedules is also easy.
What do you dislike about Genea Security?
So far, there hasn't been anything I dislike. Everything is pretty easy to use.
Recommendations to others considering Genea Security:
Very easy to use. I didn't need any training, I was able to figure out use as an access administrator. I wasn't involved in setup, but everything since has been really easy.
What problems is Genea Security solving and how is that benefiting you?
This is our first access control system. Easy to grant and restrict access as needed. We have some doors that only IT or leaders can access. Great for keeping things safe!.
"Great Product"
What do you like best about Genea Security?
The admin portal on the desktop is easy to use with a very clean UI. The mobile device is equally clean and easy to use. Looking forward to adding Meraki cameras to our ecosystem now that it is supported by Genea.
What do you dislike about Genea Security?
Nothing to dislike about the product.Nothing to dislike about the product.
What problems is Genea Security solving and how is that benefiting you?
As we grow to almost 200 employees last year, tracking access to our building was critical. Creating and disabling accounts is simple.
"Excellent Product, Great Functionally, Easy to Use, Mobile/Remote Use is a "god send""
What do you like best about Genea Security?
One of the things I love is the Remote Door Access. I can allow someone access if I am not in the office or away from my desk. During the lockdown, we had a plant vendor who still needed to service our plants. I was able to give them access to our suite from my home. I also love the Mobile Badges. When we were allowed to return to the office, I was able to issue mobile badges. Most employees still use their mobile badges daily. The dashboard view is my daily screen; all my information is here, easy to see.
What do you dislike about Genea Security?
I have no dislikes for this product. It is getting better all the time.
What problems is Genea Security solving and how is that benefiting you?
1. Easy User Profiles - adding and deleting employees is very quickly
2. Deactivating badges - fast and easy to deactivate badges when people leave the company
3. Dashboard Overview - this gives me a glance at all areas of interest in one place (Early user arrivals and Today's Attendance) are my go-to boxes!
4. Activity- I can see detailed times and dates if I need to investigate any access issues
5. Monthly Attendance - this helped me to see which days I had the most people in the office when I needed to plan for meetings or activities since we have a staggered schedule.
"Genea is a great, easy to use system"
What do you like best about Genea Security?
The UI is well designed and very easy to use. It was easy to onboard new employees and get them up and running
What do you dislike about Genea Security?
The lead times which is completely out of Genea's control
What problems is Genea Security solving and how is that benefiting you?
Having a single platform across our global offices
"Great Cloud based access control."
What do you like best about Genea Security?
Has excellent API options to integrate with almost anything
Modular, versatile, and can be used in virtually any application
The ability to give users mobile keys helps reduce overhead and time spent printing cards
What do you dislike about Genea Security?
It's cloud-based, so it does have the risk of having some downtime that you wouldn't usually get from a typical access control provider. Downtime has been minimal though
What problems is Genea Security solving and how is that benefiting you?
We can now virtually send keys to remote employees instead of printing cards in person. We can also integrate with other applications now to make our lives easier.
"Fantastic control"
What do you like best about Genea Security?
The fully functional mobile app that allows full management of the key and door system, as well as users, is a massive plus. This is extremely convenient in the COVID quarantine times as well, as it allows for remote unlocking of the door in a pinch.
What do you dislike about Genea Security?
It is a little frustrating that the key card is not directly associated with a user account, though it is unerstandable for security. There should be an option for end-users to activate/deactivate their keycard on a device—something like a transfer of the key - at least once without Admin intervention.
Recommendations to others considering Genea Security:
Genea seriously streamlines the ability to onboard new hires and bring them into the office without the need for a physical meeting. Invaluable in these strange times.
What problems is Genea Security solving and how is that benefiting you?
When our offices shuddered due to COVID-19, our company released our Office Manager. We had no one in the office, but some users still wanted to come involuntarily. Genea solved the need for someone to create and hand-off a key to new hires manually, and now IT can activate a keycard for new users straight to their mobile phones.
Badges
