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Gatemaster Reviews & Product Details

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Gatemaster?

The solution has the features and works well, but not a great fan of user experience Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

UX can be improved, since it delivers most of the features, and better experience would help win more customers Review collected by and hosted on G2.com.

What problems is Gatemaster solving and how is that benefiting you?

We tired the tool for its POS offering, the tool had features that covered all our requirements. But we found better options in the market. The tool is quite economical given the value it offers Review collected by and hosted on G2.com.

Gatemaster Overview

What is Gatemaster?

Gatemaster Systems has developed a point-of-sale and ticketing software for amusement facilities.

Gatemaster Details
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Product Description

Gatemaster Systems has developed a point-of-sale and ticketing software for amusement facilities.


Seller Details
Year Founded
1994
HQ Location
Broomfield, CO
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®

Brandi B.
BB
Overview Provided by:
Client Services Manager at Gatemaster

Recent Gatemaster Reviews

Pramay B.
PB
Pramay B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best for your business."
It helped us many time on ticketing and reservation. Easy to use for yur business billing, repoting. Support is always available through phone ca...
Sherry G.
SG
Sherry G.Mid-Market (51-1000 emp.)
4.0 out of 5
"Decent product but expensive in this category"
Good simple user interface and is easy to implement. POS is very good.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Good and economical solution"
The solution has the features and works well, but not a great fan of user experience
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3 out of 4 Total Reviews for Gatemaster

3.1 out of 5
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3 out of 4 Total Reviews for Gatemaster
3.1 out of 5
3 out of 4 Total Reviews for Gatemaster
3.1 out of 5
G2 reviews are authentic and verified.
Pramay B.
PB
Senior Consultant Digital Marketing.
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Gatemaster?

It helped us many time on ticketing and reservation.

Easy to use for yur business billing, repoting.

Support is always available through phone calls or mail of their operational time. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

Repoting is a bit tricky but it can be better or fixed. Review collected by and hosted on G2.com.

What problems is Gatemaster solving and how is that benefiting you?

It helped many of our clients in their billing, reporting, POS, e-commerce. Review collected by and hosted on G2.com.

Sherry G.
SG
Product Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Gatemaster?

Good simple user interface and is easy to implement. POS is very good. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

Reporting is a bit complex, customer support is not great and could be improved. Review collected by and hosted on G2.com.

What problems is Gatemaster solving and how is that benefiting you?

A good POS solves for a major issue we were facing with sales streamline but its expensive considering the number of features offered. Review collected by and hosted on G2.com.

Ashley B.
AB
Nurse Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Gatemaster?

It was fairly easily to use once the POS was set up. Review collected by and hosted on G2.com.

What do you dislike about Gatemaster?

How hard it was to pull reports and change POS screen buttons. It was so hard to create multiple function buttons that would prompt the POS staff to ask if they wanted to upgrade or change order. Review collected by and hosted on G2.com.

Recommendations to others considering Gatemaster:

It is very expensive and hard to use. Their customer service is not the greatest. A lot of things you have to figure out on your own. If you are not tech savvy you have difficulties. Review collected by and hosted on G2.com.

What problems is Gatemaster solving and how is that benefiting you?

Trying to streamline POS sales and make it easier for 16 year old staff to be trained. The touch screen and easy access. Review collected by and hosted on G2.com.

Response from Brandi Blair of Gatemaster

We are sorry to hear about your poor experience. We do not have any record of you being an authorized contact for Splash Kingdom and have never worked with you, so it’s hard to speak to the level of customer service that you received from us. We offer many opportunities for our customers to further their Gatemaster training. We offer E2 University quarterly, which covers everything that is taught in our initial training once the software is purchased. We have a monthly customer user group where we cover different features Gatemaster offers and give one of our current customers the opportunity to share their best practices with other Gatemaster clients. E2 University and our user groups are free for customers who are under a support package. From our records, we do not show Splash Kingdom ever registering for either of these reoccurring training events.

If your management would like to authorize you as a contact on the account with us, we would then be happy to discuss any sensitive account issues and your options.

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