Ai automation , and personalization workflow Review collected by and hosted on G2.com.

nothing as such for now . for now we are doing good with this Review collected by and hosted on G2.com.

The only new feature is extra tat for resolving tickets Review collected by and hosted on G2.com.

Big time improvement required on support. Very poor redressal, follow up and TAT. Review collected by and hosted on G2.com.

Simplicity in creating tempaltes and broadcasting. Review collected by and hosted on G2.com.

Nothing to be really honest,only if we could make bots more seamless Review collected by and hosted on G2.com.

Dashboard , which gives complete details about campaighn Review collected by and hosted on G2.com.

Related to Template and it should be little flexible Review collected by and hosted on G2.com.

Gallabox has been extremely convenient to use even when trying it out, it has a lot of features which enable a seamless user experience. Review collected by and hosted on G2.com.

There can always be more room for custom and tailor-made solutions. Review collected by and hosted on G2.com.

The ease of signing up and using the product along with constant updates and features. Also a great team that tries to help the customers with the ad-hoc changes Meta throws at businesses. Review collected by and hosted on G2.com.

Nothing particularly about Gallabox. But since WA is a fairly new channel for Meta, they constantly throw in difficult changes that make it difficult for businesses. Would suggest businesses to stay on top of this as you will experience and see this first. Review collected by and hosted on G2.com.

Neeraj Thakur

Local Guide·21 reviews

Have been using gallabox from last 2 years. Added a new business recently. Got a hicup due to our mistake. Gallabox not only solved it but worked out of the box to fix the issue promptly. Thanks to the account Manager Vignesh. Employees like him are gem to the company. Well done. Review collected by and hosted on G2.com.

Till now, I did not find anything which I should complain about. It has been a good journey until now, and I am sure it will stay the same. No downside to any feature they offer Review collected by and hosted on G2.com.

Gallabox support team is very responsive. Special shout out to Allavuddin from the onboarding team & Aswin from the Support team. They have been very supportive from the start. He helped us coordinate with tech team to deploy contact details masking feature for us which is not a GA feature. Glad I migrated from Interakt.

The team had supported me with customizations that I required. Now I have connected my D365 and it working smoothly. Review collected by and hosted on G2.com.

Unable to append Customer Contact Tags

The chat bot gets incorrectly triggered and the sequences are not getting triggered correctly. Still trying to resolve these teething issues.

Team is supportive and responsive so I am confident that they'll help me through this. Review collected by and hosted on G2.com.

We love the automation from our CRM system which allows us to automatically notify our clients at key points of their journey with us this has been a real time saver for us as we have had to manually do this in the past, which ment risk of error and also time and costs of staff members which is now free'd up. Clients are loving our messages too. We also like the ability to assign messages to staff so we as a team can work through messages received from clients. The support team are great at Gallabox, have helped us very swiftly with anything needed. Its an easy to understand system and train out to our staff, we implemented it very quickly into our crm. We use the system daily and is integrated into a lot of our processes. Review collected by and hosted on G2.com.

The notifications arent that great when notifying a team member when a message has been assigned to them. The mobile app often signs out and some notifications are missed but its not a huge issue. Review collected by and hosted on G2.com.

Ui of the dashboard is very gooad and the Apps support that we can download, Bots is easily implemented and the customer support is always available to discuss queries .There is no issues we are receiving daily customer queries and solves in very less time due to the gallabox. Review collected by and hosted on G2.com.

Pricing will be less and more integrations Review collected by and hosted on G2.com.