--- title: Gainsight Product Experience Reviews meta_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 243 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews **Vendor:** Gainsight Inc. **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 243 ## About Gainsight Product Experience Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. ## Gainsight Product Experience Pros & Cons **What users like:** - Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. (6 reviews) - Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. (4 reviews) - Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. (3 reviews) - Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. (3 reviews) - Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. (2 reviews) - Users value the **exceptional customer support** from Gainsight PX, aiding in maximizing platform usage and customer insights. (2 reviews) - Easy Management (2 reviews) - Efficiency (2 reviews) - Journey Mapping (2 reviews) - Organization (2 reviews) **What users dislike:** - Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. (3 reviews) - Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. (3 reviews) - Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. (3 reviews) - Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. (2 reviews) - Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. (2 reviews) - Users find the **time-consuming implementation process** of Gainsight Product Experience challenging, affecting overall satisfaction and efficiency. (2 reviews) - Users find the **complex configuration** of Gainsight Product Experience challenging, impacting engagement and reporting efficiency. (1 reviews) - Users encounter **overly complex UI** and unintuitive features, leading to a challenging and sometimes frustrating experience. (1 reviews) - Difficult Setup (1 reviews) - Difficulty (1 reviews) ## Gainsight Product Experience Reviews ### 1. Vast amount of data and possibilities. **Rating:** 4.0/5.0 stars **Reviewed by:** Ashton S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gainsight Product Experience?** This solution provides powerful customisability to capture usage on things you need to evidence product value. **What do you dislike about Gainsight Product Experience?** Lacking in some admin configurations and self service not requiring development intervention to code custom solutions. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The ability to answer business questions about our customer usage. Giving us insights to growth areas and paying points. **Official Response from Alejandra Guillen:** > Thanks for your review, Ashton! We appreciate you taking the time to explore Gainsight. If you need any assistance in growing an unstoppable business, our team of experts is ready to help. Don't hesitate to reach out! ### 2. Huge fan of Gainsight PX **Rating:** 5.0/5.0 stars **Reviewed by:** Bob O. | Director - Product Management, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Gainsight Product Experience?** I love the ease with which I can create in-app engagements to promote features, launch the release notes and collect user feedback on new and existing features. Also seeing what features users are accessing is incredibly insightful. **What do you dislike about Gainsight Product Experience?** Not much I dislike so far, although I think I'm still just scraping the surface of what is possible with Gainsight PX. I sometimes get a little frustrated with the engagement editor, although admittedly, I get frustrated with most HTML editors. **What problems is Gainsight Product Experience solving and how is that benefiting you?** User analytics primarily. What features are being used? How frequently? Who is using them? The ability to launch in-app engagements and release notes and target them to different environments has been a considerable time saver and increased my productivity significantly. **Official Response from Alejandra Guillen:** > Thanks for your review, Bob! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 3. Gainsight PX is worth every penny, but can be tricky to learn. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Gainsight Product Experience?** Gainsight PX is driven by a powerful suite of tools that streamline product analytics. It excels at creating in-app engagements to drive user interactions toward behaviors that result in a sticky product. Any one of their Analytics Reports would take far too much time to build on your own, and Gainsight makes it easy to gain value and tune to your needs. You can get insights from Gainsight in a matter of minutes versus several days. **What do you dislike about Gainsight Product Experience?** We had some early challenges onboarding our Product team to the tool. It can be tricky to learn, and there are a few gotchas along the way. For example, we expected that we could create Segments and re-use them elsewhere in the tool. However, we've learned that we often need to create a set of filters twice to get what we need β€” once in a Segment and again as a set of saved filters. Scaling has been a challenge. User management is easy to mess up if you have more than two dozen users using Gainsight PX. We've also had a couple of false starts where the Product Mapper is concerned. It seems like their Implementation Engineers and CSMs need more training because we have received mixed advice or incorrect advice altogether that has resulted in rework or confusion. **Recommendations to others considering Gainsight Product Experience:** Study up! The support team is not always as knowledgeable as they should be. Being prepared with knowledge from the support docs and webinars they host can be a huge asset when working with the support team. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are using Gainsight PX to understand the behavior of our users and gather their feedback about our product. We are also using in-app surveys to source end-user interviews that are often difficult to come by and we've had a lot of success with that approach. **Official Response from Alejandra Guillen:** > Thanks for your review! We're so glad that you're enjoying Gainsight PX. We will be taking your feedback into consideration as we make future updates to our product. In the meantime, if you need any further assistance please let me know and I'll connect you with a member of our PX support team. ### 4. Part of my one-stop-shop for CS insights **Rating:** 5.0/5.0 stars **Reviewed by:** Casey B. | Director, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Gainsight Product Experience?** PX is a great tool that helps us visualize how and when clients are using our product. The ability to produce in-app messaging on product features or webinar invites has been key in increasing engagements with clients. One of my favorite things is the integration with Gainsight CS. The two together are a powerful combo in being proactive at identifying not only your at-risk customers but those sleeper Champions as well. **What do you dislike about Gainsight Product Experience?** There is a bit of a learning curve to everything the tool can do. After a few days of playing around with some specific things, I finally got the hang of it. The Support and the Community have been helpful, but dedicating more time to what I don't know will always be an ongoing project. Exciting things happening! **What problems is Gainsight Product Experience solving and how is that benefiting you?** Getting product usage data has been instrumental in creating/updating client messaging and engagement opportunities. PX and CS allow us to send messages to the correct users at the right time in their customer journey and not just blanket everyone. Additionally, NPS and CES surveys have been very helpful in determining the effectiveness of newly released product features and we're able to get date in real time. **Official Response from Alejandra Guillen:** > Hi Casey, Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance moving forward, feel free to reach out! Best, Alejandra ### 5. Great Insights and Easy In-App Engagements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gainsight Product Experience?** I love how easy to use it is and all the data that becomes available once everything is mapped. We are able to communicate to our customers where they are which is within our product! **What do you dislike about Gainsight Product Experience?** The biggest challenge to overcome is to beginning is to get your product team to adopt PX and create the napping needed. It needs a technical resource to get started. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are interacting with our customers through engagements, doing feature adoption walkthroughs, etc. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. We're taking your feedback into consideration. If you need additional assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 6. A great experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2022 **What do you like best about Gainsight Product Experience?** Getting insights into feature adoption and the usage patterns of our users is something that we can easily do now. The in-app engagements like dialog popups and the walkthrough guide have been very helpful for us. The platform is very easy to use and is assisting us in our journey of being a product-led company. **What do you dislike about Gainsight Product Experience?** I initially had a few issues with the engagements module since it was a little difficult to use and involved some CSS, but Gainsight introduced a very user-friendly version of it shortly after. Apart from this, data syncing between Gainsight PX and databases is something that I wish was easier to figure out without any technical assistance. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Getting insights into feature adoption wasn't as straightforward for us before and the ability to segment users by their usage and accordingly take action has been extremely beneficial to us. Also, the fact that someone from a non-technical background can run in-app engagements on the platform has been amazing. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 7. valuable customer analytics place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Gainsight Product Experience?** Easy to use Customer analytics within single platform **What do you dislike about Gainsight Product Experience?** Audience explorer page does not show the all customers data, so it may confused sometimes **What problems is Gainsight Product Experience solving and how is that benefiting you?** Regular updating may be necessary for Gainsight platform, this provided us to reach the accurate data more **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with us, feel free to reach out! ### 8. Gainsight PX is a Valuable User Insight Tool for Product Teams **Rating:** 4.0/5.0 stars **Reviewed by:** David S. | Product Design Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX has all the features I need as a Product designer - allow multiple accounts - engagements - User analytics - easy implementation **What do you dislike about Gainsight Product Experience?** There is not much that I dislike about this software. **What problems is Gainsight Product Experience solving and how is that benefiting you?** With Gainsight PX I am able to engage with my users and understand what drives them in real time. **Official Response from Alejandra Guillen:** > Hi David πŸ‘‹ We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 9. The engine behind our product and user insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul B. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Gainsight Product Experience?** Product mapping is super easy. We can also get the data out and into our Power BI for reporting alongside revenue and retention metrics. Lots of good insights available in the dash for quick takeaways. Engagements are awesome for driving walkthroughs, highlight functionalities, deliver release notes. **What do you dislike about Gainsight Product Experience?** No backfilling on text fields is a bummer, but understood. Wish there were more clear directions on how to better tag elements. Challenging to tag elements that live within a page-in-page experience where the button is "generic" and the URL remains the same. Wish there was a bulk editor for engagements. **Recommendations to others considering Gainsight Product Experience:** Have a plan for mapping features and keeping features up to date. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are able to quickly gain adoption metrics on new features, meaning we can make changes and get feedback in less time than ever. We are also able to report out to the business on customers at-risk, or not using core functionality. **Official Response from Alejandra Guillen:** > Hey Paul, Thank you for your review! We appreciate your feedback. We're taking it into consideration as we update our PX product. Please let us know if there's anything we can do to make your Gainsight experience better. Best, Alejandra ### 10. Very Useful but Very Complex to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Gainsight Product Experience?** What I like most about GX are the features available for engaging users in my application. The Engagements feature is really robust and covers a lot of use cases. **What do you dislike about Gainsight Product Experience?** What I dislike most about GX is how difficult it is to use and navigate. It's not the most intuitive UI and you definitely have to have a certain IQ/skill level to feel comfortable navigating the tool. **What problems is Gainsight Product Experience solving and how is that benefiting you?** User in-app engagement; awareness of new features and increasing views of Release Notes; I have seen a significant increase in views of my release notes since utlizing the Engagements feature to draw more attention to the release notes article in-app. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out and someone from our team will be able to assist. I have also provided some resources below if needed. ### 11. User Insights and In-App Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX is a great tool for understanding and driving customer engagement with our product. The in-app engagements enable us to deploy in-app product tours for new users and feature tours as we roll out new features. You can also track usage of specific features. **What do you dislike about Gainsight Product Experience?** It takes some engineering effort to set up and there are certain analytics that seem like they should be "out of the box" (e.g. ability to track feature usage at an account level) that aren't easy to implement. Additionally, the tagging system for features and tours struggles a bit with things like embedded video players. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX helps us engage end users we might otherwise be unable to reach and get a better understanding of how our customers are using our product to inform product and go to market decisions. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 12. Transforming the Product Experience from Day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Gainsight Product Experience?** The process of getting Gainsight plugged in and affecting product decision making happened within a couple of business days. In comparison, I've seen it take weeks or months to get the value flowing from other products. **What do you dislike about Gainsight Product Experience?** Being able to share insights out to a group of people is difficult currently. I can build a great automated report for myself, but I can't easily share it with my boss or Product team. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight is providing me transparency into user adoption of the overall product, individual features, and enabling a direct engagement with customers to personalize the education they need in the product. The benefit has been better targeting for customer engagement outside of the website (blogs & webinars), as well as enabling PLG strategies to perform inside of the app. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 13. Gainsight PX has given us great insight into our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Gainsight Product Experience?** The ability to tag things and report on the usage metrics and use that data to drive design decisions has been crucial for us. Also being able to message our users inside the application gives us a path to be successful, whether that be via upselling or just informing. **What do you dislike about Gainsight Product Experience?** Bit of a nit-pick but the biggest flaw I've noticed is the fact that the software grid doesn't remember your sort settings, # of rows, etc... It's a simple change that would make a big difference in workflow efficiency. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight has enabled us to message out to users that don't frequent often and show the value of the software. It also allows us to provide a meaningful onboarding experience to all new users and keep them updated on software releases. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 14. Great Tool to Analyze And Understand The User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX is very helpful in understanding the behavior of our users and identifying the pain points in their user journey. For instance, we can monitor their browsing behavior on the website and understand at which moment they decided to drop/abandon their order. Moreover, it natively integrates with major CRMs (like HubSpot, SAP, and Zoho), Productivity tools (Zoom, Gsuite, Outlook), BI platforms, and more! **What do you dislike about Gainsight Product Experience?** There is not much to dislike about Gainsight PX; their support team is very responsive to any type of inquiries and concerns. However, just like any tool, there will always be a learning curve during the onboarding/implementation phase. Thankfully, their onboarding experience is very straightforward and will guide you to proper implementation. **What problems is Gainsight Product Experience solving and how is that benefiting you?** When we implemented Gainsight PX, we started to learn how to correctly identify our users' pain points in their browsing journey. For instance, we were able to pin down the root cause of our abandoned carts due to a significant drop in website performance during the check-out process. As such, we realized that the problem was not with our product but with the payment aggregator we were using for our website. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 15. Excellent tool for all Product Managers and SW Developers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Gainsight Product Experience?** Strong offering of out-of-the-box reports. Relatively straightfoward to tag on-screen elements. Love the "Backfill" feature. Even if we're late to tag an element, we can still get historical data. **What do you dislike about Gainsight Product Experience?** Documentation needs work There's a lot of undocumented features and troubleshooting that would be helpful to know without having to contact their Tech Support. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gives us insights to how our users are interacting with the product and adopting new features. The Adoption report and the Funnel report are very powerful and help us identify problem areas in our UX. **Official Response from Alejandra Guillen:** > Hi there! Thanks for your review! We love that you're FIRED UP πŸ”₯ about Gainsight PX! If there's anything we can do to make your experience better, please let us know! ### 16. Rich with data and great analytical tools, but takes work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is so wildly powerful and helps me get valuable data and insights around my platform! **What do you dislike about Gainsight Product Experience?** Gainsight PX needs a bit of work up front to get your data in there and then some degree of ongoing maintenance, especially around product mapping. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Platform utilization data and analytics. **Official Response from Alejandra Guillen:** > Thanks for your review! We are glad to hear that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out to our team of experts! ### 17. Great product for product Analytic & Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX has helped us understand our users. Before gainsight, we had a very basic FAQ section, but now we have an interactive and self-serve knowledge bot to help users. The engagement features have allowed us to automate our user interactions and capture user sentiment and feedback. Support has been great when you encounter issues. **What do you dislike about Gainsight Product Experience?** Their automated product mapping feature was not very helpful. We needed to go add everything required for tracking manually. They don't have in-app screen recording feature, which would be very helpful. Using their email templates is difficult **What problems is Gainsight Product Experience solving and how is that benefiting you?** Helping us understand how our customers are using the application Engage with users within the application as they are interacting with features Provide an in-app interactive knowledge center **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 18. Powerful, but a little tricky to master **Rating:** 4.5/5.0 stars **Reviewed by:** Cynthia M. | VP, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Gainsight Product Experience?** We love all the in app engagements, especially banners, sliders and tours. They are pretty simple to set up and have been instrumental in getting our customers oriented to our complex technology. PX engagements have been a great way to fill in any gaps where about product may not be as intuitive as we'd like. We also really like the engagement and survey analytics available. **What do you dislike about Gainsight Product Experience?** PX, for someone who administers part time on top of everything else, can be difficult to learn and master. We'd like to glean more insights on our product usage, but we have yet to master product mapper and some of the other analytic tools. With that said, we have had limited time to invest. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We're able to serve up in app guidance at the right time for the right audience to drive better engagement in our solution. The surveys and advanced configuration allows us to glean insights without being too intrusive. **Official Response from Alejandra Guillen:** > Hi Cynthia, Thank you for your awesome review! We appreciate your feedback. We're taking it into consideration as we update our PX product. We're happy to meet with you and your team to show you more on the product mapper and analytics tool whenever you have a chance! Please let us know if we can assist with anything else! Alejandra ### 19. complete transformation in how we communicate with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Sr Growth Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** Utilizing even just half of the features and capabilities Gainsight has to offer was a complete transformation of how we target customers and serve up the most valuable, insightful, and meaningful information to them to help drive adoption, feature usage, and engagement. **What do you dislike about Gainsight Product Experience?** Would love to see more features available in the Knowledge Center Bot (ie: more data analytics and insights, targeting capabilities, etc) **What problems is Gainsight Product Experience solving and how is that benefiting you?** Targeting customers based on behavior using product features and targeting more directly based on user rules. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 20. Great Tool to Identify Challenges in User Experience (UX) to Optimize Sales Funnels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX helped us identify the challenges our users were experiencing on our websites. For our use case or company, we implemented Gainsight PX to observe the traffic on our websites and analyze where most users exit our website. Along with this, we were able to integrate Gainsight PX with Google Analytics which helped us optimize our conversion reports. **What do you dislike about Gainsight Product Experience?** I do not dislike anything about Gainsight PX, my purpose for using the tool was fulfilled with the help of their website roadmap feature. Onboarding for Gainsight PX was also simple with an amazing support team that helped us. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We created a sales funnel for our website which was ineffective. With the help of Gainsight PX, we were able to visualize customer drop-offs and weaknesses in our funnels. This helped us strategize and modify our website user experience which resulted in conversions. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 21. All in on the Gainsight Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Gainsight Product Experience?** By far the best part about Gainsight PX is the integration with Gainsight CS. There are other tools out there that accomplish similar functionality but if you're already using Gainsight CS, I'm not sure why you'd use a different tool. We previously used a different tool and ran into lots of issues with integrating fully with our tech stack so we were stuck with limited integration and reporting, especially on relevant business data. Using one ecosystem has been a huge benefit to us. **What do you dislike about Gainsight Product Experience?** It's still a relatively new product category for Gainsight and the result is what you'd expect: the occasional bugs (UI stickiness, things not behaving quite right sometimes). The data models can manage to be simultaneously simple and complex and I'm not sure that they are really up to fully capturing the complexity that we deal with in edtech with customer relationships at different levels (often at the same time). We also run into some issues with using the native connectors with S3, particularly around contact management. **Recommendations to others considering Gainsight Product Experience:** Ensure you have a dedicated person who can manage the implementation and ongoing success. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We've dramatically improved a few key areas: 1. End-user survey delivery - we've been able to move beyond NPS and gather targeted feedback from segments of our customer base and meet them where they are in the product. Particularly in our industry, it can be tricky to get solid response rates from teachers via email. PX solved this for us 2. Onboarding improvements - the in-app product walkthroughs have helped us drive more adoption with new customers, particularly for customers in our smallest segment. 3. New Feature visibility - we're able to advertise new features in product and understand how users are interacting with these new features providing valuable intel back to our product teams 4. Internal alignment - because PX cuts across our revops, customer success, and product teams, we've employed a multiple stakeholder model to ensure that it's used consistently. The added benefit is that it has been a forcing mechanism for improving cross-department communication. ### 22. Great tool for user insights and in app user engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Gainsight Product Experience?** You can easily create onboarding user journeys without any coding. It is really great tha I can also run experiments and see what works and what not for our users. **What do you dislike about Gainsight Product Experience?** Sometimes it is not that easy to deep dive into the data. Some of the features and reports need further improvement, but the good side is that the support teams are always very responsive. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I am currently useing Gainsight PX from a Product Manager perspective. Gainsight helps us with product analythics: how our users are using the product and what features and modules they are using. We are also relying on Gainsight for user onboarding, in product communication and for gathering user feedback. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 23. Great experience with the platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Gainsight Product Experience?** I'm using Gainsight for NPS reports. It's been always good experience. No glitches, no issues for last 2 years. **What do you dislike about Gainsight Product Experience?** Nothing, I could mention here. Hope it will remain the same :) **What problems is Gainsight Product Experience solving and how is that benefiting you?** Easy access to analytics report, helping me understand overall sentiments of customers; **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 24. Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Ian B. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Gainsight Product Experience?** Gainsight is a great tool that visualizes data around customer engagement. A very simple tool in helping me understand what features/actions my customers are using, their behavior, and retention with the product. I love the stickiness ratio, helps me find users highly engaged who value the product but also shows me which users who aren't as engaged. **What do you dislike about Gainsight Product Experience?** There is a learning curve in understanding and utilizing the different reports you can customize and create for queries and analytics. I would like to see some more flexibility in what you can select when building queries. I have joined workshops but also would like to see more video tutorials that I can watch on my own. **Recommendations to others considering Gainsight Product Experience:** Great tool for providing insight into your customer behavior and engagement. The out-of-the-box features are great and can really jumpstart your business operations. Integrations can also be powerful in providing you with more data on customers. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Providing more awareness to our Customer Success Managers on customer behavior and adoption. Allows us to approach current customers and understand what exactly they are doing with the product. After finding some customers with low engagement through Gainsight PX we knew where customers needed help to keep them from churning. **Official Response from Alejandra Guillen:** > Hi Ian πŸ‘‹ Thanks for your review! We love that you're FIRED UP πŸ”₯ about Gainsight PX. If there's anything we can do to make your experience better, please let us know. ### 25. Gainsight PX to drive customer to the success and beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Luis C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Gainsight Product Experience?** You can visualise detailed data from your customers, which functionalities they use, in which order, what is their current workflow, how many users are active at that moment, their schedules... Also, you can organize engagements, that will allow you to launch messages inside your software for the users to promote events, webinars, NPS score evaluations, in-app aids to guide them through the main functionalities (if they are new users, etc) **What do you dislike about Gainsight Product Experience?** At first, it is a tool difficult to manage and control, but in a couple of days of clicking and trying things, you can perform advanced analytics and engagements (especially if you use Gainsight community, their documentation or contact them via email) **What problems is Gainsight Product Experience solving and how is that benefiting you?** We use Gainsight PX for engagements, to send internal messages to every user with information about our webinars, events, training, etc. Also, for those customers that are stuck in adoption, with a constant number of active users per month, we use diagrams like the parallel coordinates to see which functionalities and workflows they have and how can we change that in order to extract the most from our software, help them to be successful and increase that adoption and usage number over the months. **Official Response from Alejandra Guillen:** > Hey Luis! πŸ‘‹ Thanks so much for your review! So glad to hear you're enjoying your Gainsight PX experience. If there's anything else we can do to help grow your business with Gainsight, let us know. We're here to help. ### 26. Super innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gainsight Product Experience?** How it helps provide the self-service help customers need in the moment. **What do you dislike about Gainsight Product Experience?** Somewhat complex, so it can be overwhelming **What problems is Gainsight Product Experience solving and how is that benefiting you?** It can help us improve the onboarding experience. **Official Response from Alejandra Guillen:** > Thanks for your review! We appreciate your feedback in helping improve our product. Please don't hesitate to reach out to our team of experts for assistance navigating the platform. We're happy to help! ### 27. Gainsight PX has been nothing but greatness to our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX allows us to meet our customers where they are in our product. This has allowed us to receive real-time, actionable feedback and in return send targetted call-to-actions to our customers to improve adoption, upsells, and engagement. **What do you dislike about Gainsight Product Experience?** I am not seeing any downside but only see the product of the work done in my CSM role! **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX gives our entire organization real-time, actionable insights on our customers' utilization and satisfaction with our product. It has also been a quick and effective channel of communication. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 28. I believe that Gainsight can be utilized for QA testing **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac L. | Senior Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** It is very transparent in letting us know the usage of the system **What do you dislike about Gainsight Product Experience?** It is not the easiest to navigate, and to write new queries, and to catalog old queries. We have had some trouble sharing an entire list of queries with a co-worker. I am forced to do 1 by 1. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Good transparence on seeing what areas of the application are utilized. **Official Response from Alejandra Guillen:** > Thank you for your review, Isaac! We appreciate your feedback. We're taking it into consideration as we update our PX product. Please let us know if there's anything we can do to make your Gainsight experience better. ### 29. Product Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Gainsight Product Experience?** Gainsight provides the necessary tools to track software usage metrics that a PM would be interested in without the need for a developer to program everything. I can quickly set up user engagements directly from Gainsight that are of professional quality. The ability to create engagements allows me to assess the user perspective of the software while not being invasive to the user. **What do you dislike about Gainsight Product Experience?** The initial onboarding took some time adjusting to. I was not clear on the follow-up path after the onboarding and where to go to get more specific assistance. At times there are events that no longer work because of changes we have made to the software, it would be good to have better insight to when/if/how a metric is working to troubleshoot the setup or not lose out on tracking data when changes are made. **What problems is Gainsight Product Experience solving and how is that benefiting you?** For us, Gainsight solved the problem of understanding which users were using the software, how often they used the software and what functionality they were using. We implement specific feature tracking events that can be viewed as a summary on the dashboard to monitor the use and success of an overall feature. The ability to reach out with specific engagements also filled a need to communicate features and enhancements. We can survey from the application and also cross-market different products. **Official Response from Alejandra Guillen:** > Hi Stephen πŸ‘‹ Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. ### 30. Offers excellent insights that help us drive our customer success **Rating:** 4.0/5.0 stars **Reviewed by:** Jen D. | Principal Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Gainsight Product Experience?** Our organization uses the Product Mapper to visualize usage and review metrics on our new or improved features. This insight allows us to target and educate users that may not be using the full potential of our software easily by using tailored Engagements. **What do you dislike about Gainsight Product Experience?** I would like to see some improvements on how to properly set up the Product Mapper set up and organized correctly, but once you learn, it is extremely powerful. **Recommendations to others considering Gainsight Product Experience:** Have a person who can be dedicated to using the software - the potential is amazing. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are using Gainsight PX to set ourselves goals during design and development so that we can make sure we are staying to track with what our users want. They have helped guide our future development by knowing specific usage details on our features. ### 31. Gainsight PX allows us to view customer depth and breadth of adoption of our products. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gainsight Product Experience?** I love the ease of use in setting it up. **What do you dislike about Gainsight Product Experience?** It's not always intuitive, but once you've done something once it's easy to do it again. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We're given visibility into our customers' usage of our products. What are they doing? What aren't they doing? We can then use the data to determine what happens next, either/or process refinement or system change. **Official Response from Alejandra Guillen:** > We love that you're liking Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 32. It a great tool for targeted in app engagements **Rating:** 3.5/5.0 stars **Reviewed by:** Sonia L. | Chief of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about Gainsight Product Experience?** Targeting in-app engagements and also the knowledge bot. It great to be able to announce updates etc to customers in real time but also be able to to do it to a targetted audience **What do you dislike about Gainsight Product Experience?** we have found the usage side difficult to use. It seems to be based on page views which for us isn't very helpful as all customers need to use our product. What would be more helpful is a way to map high level module usage. Some of the reporting feels a little complex too **Recommendations to others considering Gainsight Product Experience:** Check that it really will meet your needs if you are interested in account adoption. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Mainly customer education - getting targetted updates to them in real time **Official Response from Alejandra Guillen:** > Hi Sonia! πŸ‘‹ Thanks so much for your review. We appreciate your feedback and will take it into consideration as we make future updates to our product. In the meantime, if there's anything we can do to make your Gainsight PX experience better please let us know. ### 33. Simple and powerful tool to give you insight how your product is used and to engage your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Gainsight Product Experience?** What I like the most is the ability to track feature adoption of our products and at the same time engage our customers according to their in-app behavior. The big plus is that the team is rolling out new features on a monthly basis and their roadmap is heavily influenced by the community requests. **What do you dislike about Gainsight Product Experience?** Sometimes the tool feels a bit unaligned between its elements. As the product manager of one element isn't in coordination with the PM from another element even though their elements share the same logic, however, on the front end you don't have the same options to chose from. **Recommendations to others considering Gainsight Product Experience:** Want to gain insight into how your customers are behaving in your product? You need Gainsight PX. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We can finally see how our customers are using our products and what features do they find the most useful. It also gave us the ability to increase the feature adoption by timely triggering the in-app engagements for the specific cohorts. Currently, we are in the process of building the Knowledge Center Bot which should help our customers have the most important guides and articles at their fingertips while they are using our products. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. We will be taking your recommendations into consideration as we make future updates to our product. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. ### 34. Nice tool that allows you to get a lot of helpful insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Gainsight Product Experience?** I like how all data is connected, so for example I can see who left each comment in the survey. There are a lot of insights and useful features that allow you to explore your product analytics, set up dashboards, etc. **What do you dislike about Gainsight Product Experience?** Very often I have to export all data to see it properly, I'd like to see more in the app. Also, engagement localisation is a nightmare, you have to manipulate the code to make a simple survey translation, and it doesn't work properly. **Recommendations to others considering Gainsight Product Experience:** Try it out first to make sure if this is what you need. This tool can do a lot of things but I'd say proper configuration is a key. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Product analytics and user research **Official Response from Alejandra Guillen:** > Hey there! Thank you for your review! We appreciate your feedback. We're taking it into consideration as we update our PX product. In the meantime, let us know if our PX team can answer any lingering questions. Best, Alejandra ### 35. Gainsight PX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Gainsight Product Experience?** I enjoy how much it dives into product utilization across different features **What do you dislike about Gainsight Product Experience?** The UI and UX are quite confusing at times. To me, it should be more intuitive and self explanatory **What problems is Gainsight Product Experience solving and how is that benefiting you?** Visibility into product feature utilization. This helps our product team prioritize features and improvements. **Official Response from Alejandra Guillen:** > Thank you for your review! We're glad to hear that you've enjoyed Gainsight PX and that it's helping your team. We are taking your feedback into consideration. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 36. Great tool but has a few missing aspects **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Gainsight Product Experience?** Product Mapper is very simple, In-app engagements, user-specific information. **What do you dislike about Gainsight Product Experience?** Active Accounts and Users information does not align with user conversations, needs more deep dive in some of those metrices, funnel report is not easy to create and build on, overall the tool is difficult to use. Not everything can be added to the dashboard **What problems is Gainsight Product Experience solving and how is that benefiting you?** Adoption, Engagements, Widgetized Dashboard, In-App engagements **Official Response from Alejandra Guillen:** > Thank you for taking the time to write a review! We appreciate your feedback. ### 37. A must! **Rating:** 4.5/5.0 stars **Reviewed by:** Janire R. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Gainsight Product Experience?** It is a very easy to use tool, user friendly and super powerful. Our conversions rates have increased massively. **What do you dislike about Gainsight Product Experience?** Translations management for companies with multi-language support. **Recommendations to others considering Gainsight Product Experience:** I strongly reccommend to have PX as a Customer Success tool for all in app engagements (NPS, CES, Onboarding, surveys, knowledgebot, etc). Besides it is a key tool for the Product team as well. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We can now send communications in app based on the user profile, country, product plan, etc in a very easy way. In app engagements for the onboarding phase has also helped us a lot reduce the number of ticket to our Support teams. **Official Response from Alejandra Guillen:** > Hi Janire! πŸ‘‹ We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 38. Game Changing Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Gainsight Product Experience?** Adoption Insights per user and by customer account. Retention analysis to show drop of in certain features. Identifying power users in each of our accounts to do outreach **What do you dislike about Gainsight Product Experience?** Set up takes time (but it's worth it). There was some work that needed to go into mapping the product to ensure we would get the insights needed. It did force us to clean up some of our own internal data **Recommendations to others considering Gainsight Product Experience:** It's worth the investment! **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX helps us identify areas of value for our customers. We learn what pain points they may be having, as well as what areas are providing the best experience **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 39. Great insights into usage data with Gainsight PX and CS **Rating:** 5.0/5.0 stars **Reviewed by:** SΓΆren H. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Gainsight Product Experience?** Offering guided tours on-demand via the Gainsight Knowledge Center Bot. Tours are used for in-app user onboarding. **What do you dislike about Gainsight Product Experience?** No major dislike. When setting up guided tours in Gainsight PX can be a bit tricky to map pop-ups to the correct buttons of the interface. **Recommendations to others considering Gainsight Product Experience:** Dig into the learning material of Gainsight PX. The tool offers way more functionalities than are required for my day-to-day usage. All the time invested in learning more about Gainsigt PX was really helpful and I could quickly find solutions to my problems. I even learned about more helpful functionalities than I intended to use in the first place. Working with PX is a continuous learning journey and it seems that my time investment is the bottleneck for the value I obtain from PX rather than any missing functionality of the tool. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Analyzing user behavior and measuring drop-off (Initial drop-off, D30, D90, D180). The benefits are data availability and ease of explorative data analysis. **Official Response from Alejandra Guillen:** > Hi SΓΆren πŸ‘‹ We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 40. Really powerful customer insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX makes it really easy for us to understand which accounts and which users are engaging with our software. As a PM, I can easily tag events to be tracked and don't need any input from engineering. I use this tool regularly to understand adoption of new features, and to discover who my power users are. **What do you dislike about Gainsight Product Experience?** There is a bit of a learning curve with PX. I would say that my least favorite thing is the navigation. Somehow it is not intuitive for me and results in a lot of lost clicks. **Recommendations to others considering Gainsight Product Experience:** I would recommend trying all the different modules since the tool offers a lot of different capabilities. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We use Gainsight PX to understand feature usage, to create in-app announcements around new products, and NPS surveys. It is a great way for us to engage with our users. **Official Response from Alejandra Guillen:** > Hey there! πŸ‘‹ We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 41. Great platform. Community and support are helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** Fairly user-friendly platform. Very customisable. The community threads and support are a great help for ideas and problem-solving. **What do you dislike about Gainsight Product Experience?** It's a bit glitchy occasionally and there are some restrictions that can be frustrating. I believe that customer support always help to improve the platform. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Helping with onboarding customers and showing guides to new users. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 42. Will Recommend, But I find the UI not intuitive. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Gainsight Product Experience?** We are able to extract the data we need, which is the most important matter. We are able to do analysis and act on it and adjust our plans accordingly, so far was highly beneficial. **What do you dislike about Gainsight Product Experience?** The UI, I find myself looking for where things are quite a lot. Even the initial flow to understand where I should navigate to get to the analytics tab is a bit too many clicks to me. **Recommendations to others considering Gainsight Product Experience:** It is a good analytics tool, I just wish it was easier to use. We can get very valuable information out of it, I just wish the presentation would be more clear. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are right now reconstructing our app, we used Gainsight usage data to prioritize and measure feature adoption. We have changed our old app roadmap based on this data to apply improvements only for the highly used features. ### 43. Very valuable insights into product usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Gainsight Product Experience?** I love the dashboard functionality on the main page which enables you to see all the most relevant stats in the blink of an eye. The navigation in audience, accounts, usage stats etc is also easy and intuitive. **What do you dislike about Gainsight Product Experience?** There is nothing I dislike. Some of the features are not very relevant for my usage but I would not say it is a disadvantage. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I am keeping track of the accounts' usage and adoption of my product over time. It helps me measure the impact of email campaigns, trainings, and webinars on the actual product usage of my customers. I can also see which features are most liked by customers, which helps me focus on the right pain points or improvements to my product. **Official Response from Alejandra Guillen:** > Thank you so much for your review! We appreciate your feedback. If there's anything we can do to make your Gainsight PX experience better, please let us know. We're here to help. ### 44. Game changer to our customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Product Manager, EAI, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Gainsight Product Experience?** As a product manager, analytics and customer maps are invaluable. **What do you dislike about Gainsight Product Experience?** Trying to figure out what all of the features and tabs do and what information they provide me. Definitely a learning curve. **Recommendations to others considering Gainsight Product Experience:** Spend time mapping your pages, then schedule time monthly or quarterly to review the mapped pages vs new features to ensure you are not missing any new items in the maps. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gain analytics on customer usage and the paths they take. Also providing in-app tours over new features or scheduled downtime. **Official Response from Alejandra Guillen:** > Hey Jamie! πŸ‘‹ We really appreciate your review and are so glad to hear that you're enjoying Gainsight PX! If there's anything else that we can do to assist, let us know. We're happy to help! ### 45. Great way to learn more about your users! **Rating:** 4.0/5.0 stars **Reviewed by:** Susan P. | Rev Ops Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Gainsight Product Experience?** I love that I can quickly pull a listing of who my users are and see what they are doing in our software. Great filter options to find exactly what I need. Great reports. **What do you dislike about Gainsight Product Experience?** I REALLY dislike that the inferred data is inaccurate. I have clients logging in from New York, but it shows that their company is in California. We are working with Gainsight PX support on this, but no resolution yet. I had to do quite a bit of manual work to find people by location. I have hope that this will improve. **Recommendations to others considering Gainsight Product Experience:** While I wasn't in the implementation discussions, I feel like there were gaps in the conversations around integration with our systems and the data we needed for Marketing purposes. I'm not sure if this was impossible at the time, but it is creating manual work for us now. Also, be sure to validate data (especially inferred data) during implementation so that those issues are worked out. The support team has been eager to speak with us, but getting these things resolved is taking longer than I had hoped. The data provided is awesome. I know who is logging in and when. The Product Experience Team is able to add surveys to gather feedback from our users and we can see where they were when they submitted to understand where their pain points may be. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Our Marketing department wants to communicate with more than the individuals who working with our sales and clients success departments. They want to message actual users. PX helps us get that information! ### 46. Gainsight PX is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Gainsight Product Experience?** I'm an account manager and I love being able to check on my account's adoption! **What do you dislike about Gainsight Product Experience?** Better ways to filter and create graphs to use to sort data **Recommendations to others considering Gainsight Product Experience:** Use it! It is so helpful. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I'm able to see into my accounts and how they are adopting my solution. That is a game-changer when to the account manager role. ### 47. Good Product, Needs an Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Micaela H. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Gainsight Product Experience?** It's very simple for users to engage with data once the product has been properly configured. I think there is a lot of potential for companies that decide to use Gainsight to understand their customers' product usage better. **What do you dislike about Gainsight Product Experience?** The tagging in Gainsight requires Development time whenever the mapper does not work, or for legacy products. Training and adoption of the tool within our team has proven difficult because of a lack of confidence in the data collection from these very same tags. **Recommendations to others considering Gainsight Product Experience:** Be intentional with how you implement the solution; create a strategy first and then tag your product. Work with an expert. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We are using Gainsight to identify our account usage. We create an automated alert for our customers to show them how they are engaging with our software. We are also able to target accounts that have shown drops in usage as it affects a health score. Our in-product engagements are by far the best part of the tool, including our bi-annual NPS survey. ### 48. Fantastic experience tracking user activity on our platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Gainsight Product Experience?** Our customer base is constantly changing so it is a great tool for me to track new users, key account metrics, and any drop in activity that may signal a change. **What do you dislike about Gainsight Product Experience?** My only complaints at this point revolve around my lack of product knowledge. I would love to be able to build custom reports based on key metrics that are important to account management. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Customer data is so critical in our space. Gainsight allows me to spot any significant changes in real-time so that I can create a plan of action. In certain cases, I have been able to react swiftly and realize a problem before it is brought to me by a client. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. I've attached our PX support site below. This content might be able to help. If you can't find what you're looking for, please let me know and I'll connect you to our PX specialists for one-on-one support. ### 49. Great tool with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Gainsight Product Experience?** PX allows us to create in-app engagements and target those customers who may not typically use our product in its full capacity. With links to our Knowledge Center and in-app NPS, we're able to easily expand customer use cases and gather their feedback. **What do you dislike about Gainsight Product Experience?** There are some improvements that can be made around setting up the product mapping for mobile. It's not a very intuitive process like it is for the desktop. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We're finally seeing where our customers are clicking in our platform and how often they visit certain features. A good benefit is taking a feature where a lot of people drop off and creating an in-app engagement to keep them on the platform. **Official Response from Alejandra Guillen:** > Thanks for your review! We're glad to hear that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 50. Great platform that provides you better insight with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Keith M. | Customer Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Gainsight Product Experience?** The ability to bring in data from our SaaS platform and analyze how a customer is utilizing the product. **What do you dislike about Gainsight Product Experience?** Nothing really could be bringing in more data from our platform but there are some limitations on our side that will take additional programming. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The ability to quickly see what features our customers are using and not using that allows me to proactively work with customers to improve adoption and utilization. **Official Response from Alejandra Guillen:** > Hey Keith πŸ‘‹ Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out. ## Gainsight Product Experience Discussions - [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment - [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment - [View Gainsight Product Experience pricing details and edition comparison](https://www.g2.com/products/gainsight-product-experience/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A12%3A32+-0500&secure%5Bsession_id%5D=f5ee55dd-2001-42fa-b26e-5a7efc2ae4d4&secure%5Btoken%5D=8bb904705daf2681f976ff5934b93b408543817f959023324e73de8cadc97636&format=llm_user) ## Gainsight Product Experience Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Gainsight Product Experience Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Text/Notes - Commenting/Notes **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Communication** - NPS of Customers **Participant Selection** - In-App - On-Site - Recruitment Pool - Single Sign On **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Planning** - Projections - Prioritization **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Workflow Management** - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Generative AI** - AI Text Summarization - Generative AI **Platform Basics - Digital Adoption Platform** - Integration - Communications **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Gainsight Product Experience Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - 4.5/5.0 (2,899 reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - 4.5/5.0 (1,329 reviews)