--- title: Gainsight Product Experience Reviews meta_title: 'Gainsight Product Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how Gainsight Product Experience works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 243 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Gainsight Product Experience Reviews **Vendor:** Gainsight Inc. **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.4/5.0 **Total Reviews:** 243 ## About Gainsight Product Experience Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. ## Gainsight Product Experience Pros & Cons **What users like:** - Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. (6 reviews) - Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. (4 reviews) - Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. (3 reviews) - Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. (3 reviews) - Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. (2 reviews) - Users value the **exceptional customer support** from Gainsight PX, aiding in maximizing platform usage and customer insights. (2 reviews) - Easy Management (2 reviews) - Efficiency (2 reviews) - Journey Mapping (2 reviews) - Organization (2 reviews) **What users dislike:** - Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. (3 reviews) - Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. (3 reviews) - Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. (3 reviews) - Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. (2 reviews) - Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. (2 reviews) - Users find the **time-consuming implementation process** of Gainsight Product Experience challenging, affecting overall satisfaction and efficiency. (2 reviews) - Users find the **complex configuration** of Gainsight Product Experience challenging, impacting engagement and reporting efficiency. (1 reviews) - Users encounter **overly complex UI** and unintuitive features, leading to a challenging and sometimes frustrating experience. (1 reviews) - Difficult Setup (1 reviews) - Difficulty (1 reviews) ## Gainsight Product Experience Reviews ### 1. Get closer to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Olga E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is a great tool that helps to engage with customers in so many ways (mass emailing, various types of engagements, survey possibilities). Gainsight helps to track the adoption of the product as well as separate features. This helps products understand better what challenges the customers face. To understand the customers even better Gainsight allows to create survey forms (like NPS, Multi Questions forms) to understand customer sentiment. Additionally, Gainsight allows interacting with customers with the help of various types of engagements - which is great for informing customers about the new feature from latest releases, and promoting new features. Finally, it enables you to great guides that make the onboarding easier. So, Gainsight PX is not only the tool that provides data for product managers, but also improves the customer experience with the product. Nice tool to implement product-led go-to market approach in your company. **What do you dislike about Gainsight Product Experience?** It would be great to improve the integration with Zendesk, so that it's possible to track Zendesk Help Center usage with Gainsight PX and see the information from Gainsight about the Zendesk ticket requester right in Zendesk ticket. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX helps us reach out to customers in case of platform issues, inform the customers about the latest releases. It also helps new customers to self-onboard with the Training Bot feature. Collecting NPS feedback is another Gainsight feature that we utilize regularly. **Official Response from Alejandra Guillen:** > Hi Olga! Thanks for taking the time to leave a review. That's great feedback! We'll be considering it as we make improvements to our tool. In the meantime, if there's anything else we can assist with to help grow your business, don't hesitate to reach out. ### 2. Valuable insights into users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Gainsight Product Experience?** Fantastic to gain insights into who are are users are and exactly how they use the product. Basic reports highly informative and easy to create. **What do you dislike about Gainsight Product Experience?** It's easy to learn the basics of how to use the system but hard to master. More in-app tips/guidance would be helpful to unlock the full advantages of the system **What problems is Gainsight Product Experience solving and how is that benefiting you?** Understanding product adoption/access to analytics ### 3. Overall a good experience, however some inconsistencies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Gainsight Product Experience?** For standard executions in terms of authoring and reporting, Gainsight is great. We don't have any dependency on devs so we can get out to market much quicker. We're also very happy with Alisha as our account manager. **What do you dislike about Gainsight Product Experience?** Analytics inconsistencies when comparing with native data Heavy onboarding required to fully understand feature set, especially for above avg use cases Governance is at org level. In some cases, would be helpful to have them at engagement/bot level Lack of traditional a/b testing and reporting capabilites A more connected user journey orchestration vs event by event flows **What problems is Gainsight Product Experience solving and how is that benefiting you?** It connects us directly with our users in-app and lessons dependency on devs. ### 4. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Gainsight Product Experience?** The PX has helped us connect our data more effectively **What do you dislike about Gainsight Product Experience?** Nothing to report at this time about dislikes **What problems is Gainsight Product Experience solving and how is that benefiting you?** Connecting our product data better and more effectively ### 5. A good tool for our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Mariia O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Gainsight Product Experience?** It helps us launch regular customer announcements, run surveys and collect feedback, analyze customers' behavior, and conduct onboarding. I like the Knowledge Center Bot feature. It enabled us to create step-by-step onboarding instructions and reduce customers' onboarding time. Overall, the system is solid and covers our needs. Customer support works quickly and gives clear answers. **What do you dislike about Gainsight Product Experience?** Some features still need improvement. I wish using the editor and adjusting the style of the engagement was easier. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Running customer surveys like NPS, CES, CSAT, etc. Launching email newsletters. Conducting customer adoption. Making users research. Notifying about product updates. ### 6. Feature rich product **Rating:** 4.5/5.0 stars **Reviewed by:** Eric L. | Product Research Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Gainsight Product Experience?** Can do just about everything we need in one place. Engagements, surveys, tracking, etc. **What do you dislike about Gainsight Product Experience?** Can be tricky to set up and takes some time and expertise to do **What problems is Gainsight Product Experience solving and how is that benefiting you?** PX helps us surface product data to our customer team, in-app engamgents and communications, and surveys. ### 7. Great Product, could use some improvements but the data is incredibly valuable **Rating:** 4.0/5.0 stars **Reviewed by:** Sydney B. | Customer Success Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Gainsight Product Experience?** The data and the engagements, I love being able to see live data in one place and being able to communicate with our customers directly on our product is incredibly valuable. In-app Engagements alone make PX an incredible value add. **What do you dislike about Gainsight Product Experience?** There are a lot of kinks that need to be worked out... The help documentation isn't always helpful or easy to follow and there are some reporting features that could use some improvement in functionality as well as ease of use. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Px provides us with usage data that helps us better understand our customers and their journey within our product. They also allow us to create in-app Engagements, communicating outages, surveying our customers, or notifying them of any changes Live within our product. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX, Sydney! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know! ### 8. Gainsight PX powering engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Rebekah K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is seriously awesome! I've been using it to amp up my product's user experience, and let me tell you, it's been a game-changer. Here's why I'm totally hooked: User-Friendly Interface: Gainsight PX makes it super easy to navigate. No headaches or confusion hereβ€”I can effortlessly find what I need to optimize my users' experience. Smooth Onboarding: Gainsight PX helps me onboard users like a pro. With interactive walkthroughs and helpful tips, I guide my users through new features effortlessly. It's reduced frustration and boosted adoption rates big time. Personalized Power: I love how Gainsight PX lets me personalize the user experience. I can create custom in-app messages, surveys, and notifications based on user behavior. It's like speaking their language and making them feel special. They love it, and so do I. Easy Integration: Gainsight PX plays well with my tech stack. It's a breeze to implement, and the integrations work like a charm. No headaches, just seamless compatibility that keeps my workflow smooth. Amazing Support: The Gainsight PX support team rocks! They're responsive, super helpful, and genuinely care about my success. It's nice to have a team that has my back. To wrap it up, Gainsight PX has been a total game-changer for my product's user experience. It's user-friendly, insightful, and helps me deliver personalized experiences that my users love. **What do you dislike about Gainsight Product Experience?** Advanced Reporting and Analytics: While the current reporting and analytics capabilities are valuable, I would love to see more advanced features. For example, incorporating predictive analytics or advanced segmentation options would allow for even deeper insights into user behavior and preferences. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Personalized Power: I love how Gainsight PX lets me personalize the user experience. I can create custom in-app messages, surveys, and notifications based on user behavior. It's like speaking their language and making them feel special. They love it, and so do I. **Official Response from Alejandra Guillen:** > Thanks for taking the time to write such a thoughtful review! We will be taking your feedback into consideration. In the meantime, if you need additional assistance in growing an unstoppable business with Gainsight, feel free to reach out! Our team of experts is ready to assist. ### 9. Engagement is key **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Gainsight Product Experience?** Ability to educate and reach customers/end users directly within our software. **What do you dislike about Gainsight Product Experience?** It can be over complicated, and too much self help. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gives us actual data on what areas of our software are used most, enables us to target problem areas for customer education and advertise/inform customers of new features ### 10. Gainsight is helping our customers get more out of our product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Gainsight Product Experience?** Gainsight is easy to use and navigate. They have great resources in their Community and University to help us continue learning after implementation. The new dashboard features launched recently are fantastic for getting buy-in for new users. Our designated Solutions Architect was excellent. **What do you dislike about Gainsight Product Experience?** It would be great to see improvement to the analytics section - more exciting ways to segment, and report would be great. The integrations setup was a little complex at first, but once things were set up, they worked the way we wanted. **What problems is Gainsight Product Experience solving and how is that benefiting you?** A) Insight on how our customers use our application and where they drop off. B) Offer walk-throughs or help text to improve adoption. C) Get announcements out to customers in-app. We are still in the early adoption phase, so we are only glimpsing the potential benefits to customer relationships and product development. **Official Response from Alejandra Guillen:** > Thanks for your review! We're glad you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 11. PX and how it works for us **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is extremely useful to us for being able to pull all of our user data and user experiences form our UI. Connecting this data to our CS application was vital to driving success. **What do you dislike about Gainsight Product Experience?** Gainsight PX is so new that there are no admin certification classes or learning opportunities. I would like to be certified in setup and be able to implement this at other companies. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX is solving the data information from our customer UI to bring that to the front and center of our customer success group. It shows user login, and all user data inside of our application. **Official Response from Alejandra Guillen:** > Thanks for your review, Hunter! We're glad that you're enjoying Gainsight PX. We'll be taking your feedback into consideration. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 12. Great product that integrates with Gainsight CS unlocking massive potential. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Gainsight Product Experience?** The integration with Gainsight CS and the ability to surface in-app engagements and surveys are extremely valuable. Integrating usage data into health scores too. **What do you dislike about Gainsight Product Experience?** The engagement editor isn't very user-friendly. It's also challenging to organize all of the various engagements. That said, PX is making strides daily to improve the usability and features of the product. I am very impressed with their speed to implement feedback. **Recommendations to others considering Gainsight Product Experience:** If you are using any other Gainsight products, this is excellent product analytics and customer engagement platform. It's great to understand specific user behavior and enable targeted interventions. **What problems is Gainsight Product Experience solving and how is that benefiting you?** 1) Acquiring user feedback early and often. Benefit: The inclusion of in-app pulse checks and surveys solves this. 2) Understanding user behavior. Benefit: Now have visibility into feature usage. 3) Continual customer education and notifications of new product features/functionality. Benefit: Drive usage and communicate ongoing value delivery. **Official Response from Alejandra Guillen:** > Thanks for your review! We're so glad to hear that you're enjoying Gainsight PX. If you need any assistance with Gainsight PX, please let me know and I'll connect you with a member of our support team. ### 13. Gainsight is a gamechanger - product and user insights at your fingertips! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Gainsight Product Experience?** Easy to integrate and tag features with no support from the Engineering team. The best part of this platform is the ability to put the tool in Product and Marketing hands to deliver PLG workflows effectively. The Gainsight team is a pleasure to work with, and they are very receptive to our feature requests and tickets raised. **What do you dislike about Gainsight Product Experience?** The product needs to continue to evolve, including more robust configurable reporting capabilities to work with the feedback and ideas that are flowing in via the Knowledge Center Bot. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Ability to have the data available to drive Product Led Growth motions without engineering involvement to create, launch and maintain the motions that we are putting in place. It is also helping us to decipher were users are getting stuck and dropping off of activation funnels. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review, Brian. If there's anything else we can do to make your experience better, please let us know. ### 14. So much information to review! **Rating:** 4.5/5.0 stars **Reviewed by:** Mary C. | VP Product, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Gainsight Product Experience?** Farily intuitive on how to setup but most importantly the ability to change the format of dashboards on the fly to review different times, different parameters. Spectacular! **What do you dislike about Gainsight Product Experience?** This tool allows us to understand how our users interact with our UI but remains blind to what is in the actual user db **What problems is Gainsight Product Experience solving and how is that benefiting you?** quick user-friendly access to so much data ### 15. New User to Gainsight PX **Rating:** 4.5/5.0 stars **Reviewed by:** Earl S. | Technical Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Gainsight Product Experience?** I use the numbers tracking for features in order to watch which new features are being used and who is using which feature. This information is invaluable to me as it allows me to approach specific users for feedback regarding a particular feature while also letting me know if something that we released has not been used for some reason. **What do you dislike about Gainsight Product Experience?** It has been difficult without proper training to learn how to get more complex features / functions mapped in the product mapper. I also don't know enough about the path analyzer and wish I could more easily setup something there to let me take advantage of it. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight is helping me to determine which features are actually being used and are needed or which features/functions we misdiagnosed as being needed. I know now because of Gainsight that our newest feature was widely needed and is in fact being used daily so our work was productive and making our users experiece better and more eficient. **Official Response from Alejandra Guillen:** > Thank you for your review! We appreciate your feedback and are glad that you're enjoying Gainsight PX. Please let us know if there's anything we can do to make your Gainsight experience better. ### 16. Complicated but Optimistic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Gainsight Product Experience?** Ability to reach customers directly, inform and educate them in their moment of need via Engagements **What do you dislike about Gainsight Product Experience?** The integration between PX and CS feels like two products roughly patched together. This has been a big challenge area for us. **What problems is Gainsight Product Experience solving and how is that benefiting you?** While still early, it is providing us with usage data that we never had. Provides the ability to inform and educate clients in app ### 17. Well featured analytics platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Gainsight Product Experience?** In assessing the usage analytics platforms available on the market - Gainsight was the only one to satisfy all of our evaluation criteria and use cases. Its reasonably easy and intuitive to use. **What do you dislike about Gainsight Product Experience?** The performance of the web interface is distractingly slow. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The tools let us understand: feature usage, feature adoption, session times, global adoption, user journeys through complex feature sets. ### 18. Product Manager self-service instrumentation **Rating:** 5.0/5.0 stars **Reviewed by:** Hector J. | Mgr. Product Management Analytics & Reporting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Gainsight Product Experience?** The ability for product managers to directly instrument the product with minimal or zero coding required. Ability to quickly analyze adoption metrics across features. **What do you dislike about Gainsight Product Experience?** You must rely on custom events to achieve more complex tracking use cases. It creates a dependency on development teams. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Helps identify user flows and features with lower adoption. Helps us analyze retention and attrition from different audiences and segments. We are able to get a better view and understanding of our product adoption goals and how our customers are actually using the product for. **Official Response from Alejandra Guillen:** > Thanks for taking the time to leave us a review, Hector! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 19. An awesome solution that increases user adoption and improves scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Neil J. | Chief Operations Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Gainsight Product Experience?** Having moved from a competing product to Gainsight PX, we have been able to massively increase and monitor our NPS scores with our clients. It has also enabled us to engage our users in webinars and product update communications. The solution has gone from strength to strength and has enabled us to really scale our operations. **What do you dislike about Gainsight Product Experience?** Honestly, nothing, the solution is awesome, the support is great and we're super happy with the relationship that has been built with the gainsight team. Some additional scheduled reporting could be an addition that would be useful....but this is more blue sky thinking! **What problems is Gainsight Product Experience solving and how is that benefiting you?** Communication of product enhancements to all our users. The ability to improve the onboarding experience of new users. The implementation of the Knowledgebot has also been a revolution! Increasing the engagement and adoption of our own solutions. Ability to customise the onboarding and popups by account is also a huge benefit. **Official Response from Alejandra Guillen:** > Thanks for your review, Neil! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with us, feel free to reach out. ### 20. Great experience, easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Shruthi V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Gainsight Product Experience?** Great product insights & feedback. Great way to track customer journey **What do you dislike about Gainsight Product Experience?** It's a great product. Easy to use & great features. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Analytics and growth ### 21. A great product that has HUGE potential just a shame about the implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Ben C. | Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Gainsight Product Experience?** Our biggest impact from deploying PX has been our ability to interleave in app engagements with our onboarding email flow. This means we can target the right users, at the right time, with the right message. This has been a huge boost to sign posting initial value, as well as clearly communicating webinar flows and new product features. **What do you dislike about Gainsight Product Experience?** Whilst not directly in the hands of the PX team, our implementation (3rd party provider) let us down and our time to value was far longer than it should have been and has meant we have been behind the curve in our product understanding as a consequence. **What problems is Gainsight Product Experience solving and how is that benefiting you?** PX will ultimately help solve multiple problems.In the first instance it is solving our need to get timely, segmented messages in front of our customers without needing to request work from our engineering teams. Next up PX should support our ongoing definition of the ideal customer use case and which features are those key levers to retention and renewal. **Official Response from Alejandra Guillen:** > Hi Ben! πŸ‘‹ So glad to see you're enjoying Gainsight PX! We appreciate your feedback! We're always listening to our customers and making continuous improvements to our products. Please feel free to reach out with any questions or concerns. ### 22. Gainsight PX FTW! **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Gainsight Product Experience?** Gainsight PX is incredible. It's super detailed (in a good way) and has excelled our organization in our PLG motions. I love the reporting and the various builds we can spin up. The measurements and analytics are second to none. This is one of the most powerful tools I've seen from a marketing standpoint in my 15-year career. A++ **What do you dislike about Gainsight Product Experience?** I believe there are a few things on the roadmap that will make Gainsight PX even more powerful than it already is. The only bit of feedback I have would be to allow A/B subject line testing for email sends. But, it's such a great bit of software. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I use Gainsight PX primarily as a marketing tool to our customers as well as a PLG tool for in-app purposes. There are so many ways to strategically operationalize data within Gainsight PX that it can really create meaningful (and powerful) segmented campaigns. It is truly :chefs-kiss: **Official Response from Alejandra Guillen:** > Joshβ€”We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. We are taking your feedback into consideration. If there's anything we can do to make your experience better, please let us know. ### 23. PX user since 2020 and always learning something new to better understand our users **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Gainsight Product Experience?** The upside to using Gainsight PX is the level of details available to learn more about users. From a Product Designer perspective, I have learned a lot from the CES surveys and how they can improve a user's experience. **What do you dislike about Gainsight Product Experience?** The only thing I dislike about using Gainsight PX is how long it can take to feel comfortable with specific tasks at times. The workflow for me personally can be difficult when using the product mapper. I got on board with PX far after our company initially adopted it, so I reach out to the account executive as needed or ask questions in our monthly syncups. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX is helping me to get the most out of the product overall and encouraging realistic goals to set and follow through on. As a software company, we had development work on our end to do to maximize our experience. Once global context is completed, we will gain even greater information to the level of detail we need. **Official Response from Alejandra Guillen:** > Hey there, Ashley! πŸ‘‹ Thanks for your review! We're so glad you're enjoying Gainsight PX and we truly appreciate your feedback. We're always listening to our customers and making continuous improvements to our products. Please feel free to reach out with any questions or concerns. ### 24. Great for software user analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Gainsight Product Experience?** I primarily use Gainsight to see analytics and to know how often our users are using certain features. The dashboard view of the software gives me all the data I need at a glance. **What do you dislike about Gainsight Product Experience?** I am not a power user of Gainsight, so to be perfectly honest I do not have anything negative to say about it. I did hear one negative comment about Gainsight and the product tour feature; namely that the process for setting up a product tour of our software through Gainsight was not the most useful and seem to be more targeted towards developers than those who don't have experience coding. My team is full of non-coders, so it made it difficult to build out exactly what we wanted knowing our current constraints. This may be a feature very well positioned for companies that can support a code-heavy integration, but for us it made things a little more difficult. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Provides all the data I need to see in one place. I've had to do some research into usage data, and Gainsight has provided me a great reference that helps to inform business decisions for our product team. I can dig into the numbers, see how often users are using (or not using) specific features, see how often users are logging sessions, and see the overall session count. In a business driven by data, you need to have these numbers, and Gainsight has been our solution to bubble up these metrics. **Official Response from Alejandra Guillen:** > Hi Taylor! Thanks for your review! We're glad to hear you're enjoying Gainsight PX. We appreciate your feedback! Please feel free to reach out with any questions or concerns. ### 25. Gainsight PX has been an invaluable tool for optimizing our customer experience. **Rating:** 4.0/5.0 stars **Reviewed by:** David F. | Director of Product Content Design, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Gainsight Product Experience?** The upsides of using Gainsight PX are numerous. One such upside is that it has provided us with a comprehensive view of our customer engagement and usage, enabling us to identify areas of improvement and opportunities for growth. Secondly, it has enabled us to track our customer journey and usage data in real time, allowing us to quickly identify any issues and address them before they become major problems. Also, it has an easy-to-use interface for creating and managing customer segments and campaigns, making it easier to target the right customers with the right message. Finally, it provides us with powerful analytics and reporting capabilities, allowing us to gain deep insights into our customers and their behavior. **What do you dislike about Gainsight Product Experience?** The downside of using Gainsight PX is that it can be difficult to set up, customize, and configure, and it can be challenging to keep up with the ever-evolving features and functionality. Additionally, the platform is not always intuitive and can require a significant amount of training and support to get the most out of it. Further, some of the features can be difficult to use and understand, making it difficult to maximize the potential of the platform. Another downside is that the platform does not always provide the most up-to-date insights and data, making it difficult to make informed decisions. Also, the cost of Gainsight PX is fairly high. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX is helping us solve the problem of customer retention and engagement. It helps us understand our customers better, build better relationships with them, and improve their experience. It also helps us identify and address customer pain points, measure customer satisfaction, and track customer activity. By using Gainsight PX, we can increase customer loyalty, reduce churn, and increase revenue. It also helps us gain insights into customer behavior and preferences, allowing us to tailor our products and services to meet their needs. Ultimately, Gainsight PX helps us build stronger relationships with our customers and improve our bottom line. **Official Response from Alejandra Guillen:** > Hi David! Thanks for your feedback! We're always taking our customer's feedback into consideration to make continuous improvements to our products. If you have any additional questions, please feel free to reach out. ### 26. Gainsight PX is helping us drive product engagement and reach more customers **Rating:** 5.0/5.0 stars **Reviewed by:** Tansy H. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Gainsight Product Experience?** Gainsight PX is set up in a way that allows us to integrate both our product and other 3rd party platforms we are using to segment customer groups and target specific use cases. We are gaining additional insights into how the customers are using our product. I love the analytics side and being able to view what percentage of viewers actually clicked on the link and are engaging with our pop-ups/tours. We use those insights to build future campaigns and know what is working. We can see exactly who is seeing our engagements and thereby get feedback, etc. **What do you dislike about Gainsight Product Experience?** I am not a product manager, nor do I have a product background, so some things on the UI front are a little difficult to understand and could be easier to use. Luckily our CSM from Gainsight is available to answer any questions. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight is helping us reach end users that we don't normally interact with on a personal level. We are able to drive engagement and automate onboarding, saving us time and money. We have an engagement set up that leads first-time users to a product tour so that they can get familiar with the product and use more of its features. In the long run it saves us the support hours, and many questions can be answered in that first login. We were able to customize the engagements so they match our branding and look natural when they pop up in the product, so all in all it's been very easy to implement. **Official Response from Alejandra Guillen:** > Hi Tansy! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 27. Gainsight PX review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Gainsight Product Experience?** I like the best about Gainsight are the intricate insights developed through feature mapping to make better business decisions backed by data. **What do you dislike about Gainsight Product Experience?** It is of complete package. I wish I could use all of the tools given by Gainsight. Some of them seem obselete to me. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It helps me make better data driven decisions through mapping. ### 28. Excellent Product Usage Reporting with Great Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Tech Stack Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Gainsight Product Experience?** As someone new to a Customer Success Operations role, Gainsight PX is one of the most important tools I use to communicate product usage and NPS data to the rest of our GTM teams. As a company that has acquired a number of products in the past year, our CS teams had a whole slew of tools to cover usage and customer communication. Still, PX is by far the most usable and easiest to integrate with our internal Revenue Intelligence tool, Intelligence360. The PX CS team has been extremely helpful, especially Aditya, working through integration issues and data cleanup on a regular basis. The NPS reporting is simple, easy and versatile, which really allows us to expertly poll our customers on a regular cadence. **What do you dislike about Gainsight Product Experience?** My main issue with PX is that some of the most important features live in the sister product, Gainsight NXT, which we also have for some of our team. While Gainsight NXT is also useful, it does feel like you have to purchase 1-2 features from a completely different product to make PX a powerhouse of usage data. Other than that, it is a well-made product and allows for reporting on account health while relating it to other Salesforce objects, which is our most important use case. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight allows us to push core usage data from our customer instances to Salesforce, which, in turn, allows us to report on usage data in our Revenue Intelligence platform. It gives us a full view of our customer adoption and alerts us when it drops into an at-risk category. It has helped us reduce churn and increase adoption across the board. ### 29. Gainsight PX is a great tool to showcase clients their usage of Harri system. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristyna B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Gainsight Product Experience?** Numbers and graphs mainly. It gives you a general and I depth overview of the usage **What do you dislike about Gainsight Product Experience?** Cloning the dashboards Sometimes not loading fast enough but in general I can't say a bad word **What problems is Gainsight Product Experience solving and how is that benefiting you?** Numbers I wouldn't get anywhere else. it' reliable and useful for my meetings with clients **Official Response from Alejandra Guillen:** > Thanks for your review, Kristyna! We're glad you're enjoying Gainsight PX. If you need additional assistance growing an unstoppable business with Gainsight, feel free to reach out! Our team of experts is ready to assist. ### 30. Gainsight PX Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gainsight Product Experience?** The ability to create highly targeted in-app notifications and enablement materials has truly been a game changer for us. From release notes and embedded videos to surveys we are able to inform and connect with our customers in a way we never were. **What do you dislike about Gainsight Product Experience?** The analytics are not as flexible as they need to be to make them truly actionable. There are so many dashboards and widgets that we can't drill into where we need the user level detail, and this can make it difficult to get our internal stakeholders the information they need. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We previously were only able to survey users who were in our Salesforce instance, but now we can target all users of our application. We also can now add a new layer of enablement and analytics to our products. **Official Response from Alejandra Guillen:** > Thanks for your review! This is great feedback – we'll be taking it into consideration as we make improvements to our product. In the meantime, don't hesitate to reach out for additional assistance. Our team of experts is happy to help! ### 31. Amazing insights to help drive product innovation and roadmapping. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Gainsight Product Experience?** I love being able to track the visits to various webpages. Being able to drill down into specific buttons within the application in invaluable. By being connected with Salesforce I am easily able to tell which customers and users are using various areas of the website. **What do you dislike about Gainsight Product Experience?** The dashboarding could be a little better. While it isn't hard to use, for my use cases, there are areas that could be improved. I would like options to bulk build dashboards. For example, I have a website with 20 different reporting pages, but all tracking the same things. Instead of adding a widget one by one, it would be nice to add all 20 and build them. When I tried to do it, I got 10 or so lines on one widget, not each individual. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Before Gainsight I had zero visibility into what customers were using my pages and how frequently. This greatly helps me to build a roadmap when I am looking at replacing legacy products. **Official Response from Alejandra Guillen:** > We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 32. Great Product, has most of what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Gainsight Product Experience?** I enjoy Gainsight PX because of how simple and easy it is to use. It is easy to create dashboards, dig into reports, and gather (and view) general data on an account and user level. **What do you dislike about Gainsight Product Experience?** I wish that Gainsight PX had more capabilities into granular data. Usage time is my biggest ask. There is data that is important to our company that we have to create a very custom solution or go without due to the current restraints of Gainsight PX. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I am using Gainsight currently from a product and customer success perspective. I am using the software to capture general usage and adoption of new features as well as capturing valuable account and user data that can give us insights into general customer health. This includes collecting NPS surveys and directing our biggest promoters to G2. **Official Response from Alejandra Guillen:** > Thanks for your review! We are always working to make our PX product better. We'll take your feedback into consideration. Please let us know if our team can assist with anything! Alejandra ### 33. Helps confirm product decisions! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Gainsight Product Experience?** Allowing us to make events catered to general and granular events is super helpful as we can see the success of a product as a whole and drill down to the specifics! **What do you dislike about Gainsight Product Experience?** I think the UI could be a tiny bit more intuitive in terms of creating options in product mapper and giving you an option to directly add it into your dashboard. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It helps us track what customer(s) are using product wise without our platform so we can measure the success and confirm that business decisions we make were a success or not. ### 34. Great product analytics tool for CS **Rating:** 4.5/5.0 stars **Reviewed by:** Oded W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Gainsight Product Experience?** Its easy mapping function of internal features used by our customers In-app engagements for product announcements and personalized messages **What do you dislike about Gainsight Product Experience?** I would love to see more functionalities in KCB and design options for guides and announcements. It feels a little outdated with some of the features. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It gives me granular information on how my customers are using our product **Official Response from Alejandra Guillen:** > Thanks for your review, Oded! We are glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, don't hesitate to reach out! ### 35. Meet Your Customer Where They Are At! **Rating:** 4.5/5.0 stars **Reviewed by:** Sophy J. | Customer Success Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Gainsight Product Experience?** We have launched NPS survey in-app and have seen at 2700% increase in responses, allowing us to have an NPS score that feels very authentic. We didn't have the ability to launch anything in app before so this has been a huge win. **What do you dislike about Gainsight Product Experience?** Mapping the product has been EXTREMELEY challenging and required getting support from stakeholders that were not bought in. If mapping could be much easier it would make implementing much easier. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Increasing survey response rate so that we can approach product with customer centric product feedback. **Official Response from Alejandra Guillen:** > Hi Sophy! Thanks for your review! We will certainly be taking your feedback into consideration. If you need additional assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 36. Easy to understand and able to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rim S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Gainsight Product Experience?** Rapidly adapt to use the tool without the need for instructions **What do you dislike about Gainsight Product Experience?** Sometimes information is scattered over several dimensions, which can be wasteful finding to read data to review usage or survey information of our products **What problems is Gainsight Product Experience solving and how is that benefiting you?** Giving insights in customer satisfaction and product usage so I can support my customer on the adoption journey **Official Response from Alejandra Guillen:** > Thanks for your review, Rim! We are happy to hear that you're enjoying Gainsight PX. If you require further assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 37. Gainsight PX provides me the data I need to track customer health and product feature usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Gainsight Product Experience?** Gainsight stores and collects all the data I need to track detailed application usage to determine user adoption and feature adoption. Their product mapping tool is particularly powerful. **What do you dislike about Gainsight Product Experience?** It's time-consuming to get the data I need in the format I need, so the dashboards aren't very useful. This could be the result of our implementation and not Gainsight itself. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Determining product and feature usage by user and customer, including how much they use the system and how often. This helps us identify successful features validates our ICP. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need additional assistance growing an unstoppable business with Gainsight, don't hesitate to reach out! ### 38. Closing the Loop **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor H. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Gainsight Product Experience?** How easy is was to integrate surveys into our product to get direct feedback about the underlying drivers for using a specific feature that we had added to the platform. While we knew some of the drivers, GainSight enabled us to get richer feedback from users. **What do you dislike about Gainsight Product Experience?** The wait time to backfilling new items that I want to track **What problems is Gainsight Product Experience solving and how is that benefiting you?** It gives me insight into user flows, and feature usage. Access to customer feedback and feature rollout. This provides a customer feedback loop with clients who have limited time to engage one-on-one with our PM team. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 39. Measuring adoption is so much easier with Gainsight PX. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake W. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Gainsight Product Experience?** I appreciate the product mapper and being able to create dashboards for dedicated feature areas within my product. I can quickly see whether or not a feature is being used. When speaking with design, I find myself returning to my dashboards to help inform future decisions. Having this data readily accessible helps my team to be more productive. My engineers also like being able to see that the feature they've built is being used. It helps to validate that the work was worthwhile and is encouraging. When we see a lack of adoption, it helps to inform our continuous delivery process to see where we got things wrong. Before, I would have to ask an engineer to create a query to get usage statistics. The process took a long time and I found myself always wanting more. So, I really appreciate that i don't have to do that anymore. **What do you dislike about Gainsight Product Experience?** While I appreciate the product mapper, I feel it could be more flexible. I would like to have the opportunity to reorganize things. I might have created a mapping that lives in one module and I want to move it to another and its not possible. I find myself having to create new mappings if I want to reorganize things and I don't think I should have to do that. Maybe I can move things, It's just not clear to me on how tod that. The reason this is a problem, is that we have multiple product managers and I'd like to have a consistent product mapping structure that we all use. If there are deviations, it only confuses new product managers. **What problems is Gainsight Product Experience solving and how is that benefiting you?** The biggest problem being solved by Gainsight is related to understanding usage and adoption. We didn't really have a great process before Gainsight and it was hard to get questions answered by design, engineering, and other product managers when tough questions came up. For example, we needed to rebuild our test engine and it had 17 question types. Which question types should we focus on first? Which question types are used the most/least? These are questions that were not easy to answer because it required an engineer to write a query and the data was constantly out-of-date. With Gainsight, we can now track features. I also like that we can seen trends. In some cases, some features are used heavily at the start of college courses and then there is a dropoff. Doesn't mean that the feature doesn't provide value, its just that the value is provided at different parts of the year when it makes most sense. Before, we didn't really have a way of being able to see that. ### 40. Good product tours and engagement editor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Gainsight Product Experience?** I like the engagement editor; although you need basic HTML & CSS skills to utilise it fully, it's fairly easy to use. I like the different types of engagements and that you can combine multiple different ones for guides/tours. It's easy to make specific audience segments to target relevant users. **What do you dislike about Gainsight Product Experience?** There are several smaller things that bring down the overall value and make it slightly less convenient to use, for example, the fact that surveys cannot be edited stylewise the same way as dialogues/sliders etc. Or that you have to open the preview more than once for it to work. You also need HTML & CSS skills to be able to use the editor in a good way. I find it tricky to understand how to use many of the analytics reports in an effective way, don't find them very intuitive. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We mainly use Gainsight PX to onboard new users in the platform using guides and sliders etc as well as the product mapper for analytics when it comes to usage of the platform. It saves us a lot of time to do online onboarding instead of in-person meetings, and it helps our users get up to speed quicker. We are also able to send out in-app information regarding new features and releases, which otherwise our users may not be aware of. **Official Response from Alejandra Guillen:** > Hi! πŸ‘‹ We appreciate your feedback. We're taking it into consideration as we update our PX product. Please let us know if there's anything we can do to make your Gainsight experience better. ### 41. Huge potential if you have the know how! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Gainsight Product Experience?** The in-app engagements have been an absolute gamechanger for our company. We are now able to communicate with customers at a click of a button in a very user-friendly way as we found that emails weren't having much impact. Creating engaging and informative pop-ups live on the site is just invaluable. We have also recently launched a Knowlegde Centre bot which allows users to take guided product tours of our software! **What do you dislike about Gainsight Product Experience?** As per my title, PX is a beneficial piece of kit to have but only once you have the know-how. I find the online guidance to be quite unhelpful and hard to follow, therefore we have faced numerous difficulties when setting things up, or in the beginning, just trying to pull off simple reports. Aside from in-app engagements, we also use PX to report on usage data, but found PX's reporting abilities limited therefore we map the data into Gainsight CS to pull meaningful reports. **What problems is Gainsight Product Experience solving and how is that benefiting you?** We now feel closer to the customer and slowly working towards understanding the customer's experience as a whole. With the usage data, we can highlight lesser-used areas of our software and focus on making improvements to the said areas with pop-ups asking users what they feel about this area whilst visiting it. We can also improve our users onboarding experience through the Knowledge Centre Bot and ensure they are given a product tour to become familiar with the software. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need further assistance in growing an unstoppable business with Gainsight, feel free to reach out. ### 42. Provider experience **Rating:** 4.5/5.0 stars **Reviewed by:** Micheline R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Gainsight Product Experience?** I appreciate the CSAT comments and feedback on the portal usage, the ability to create reports specific to time per step and to next steps and the graphs that map to the targeted areas of interest. **What do you dislike about Gainsight Product Experience?** So far I have enjoyed my experience and have had nothing to dislike. Helpful tool **What problems is Gainsight Product Experience solving and how is that benefiting you?** Looking to capture feedback from users re: user experience - ease of use etc. This will help to improve our current platform and to use this feedback to implement any changes. **Official Response from Alejandra Guillen:** > Hey Micheline! πŸ‘‹ We love that you're FIRED UP πŸ”₯ about Gainsight PX! Thank you so much for your review. If there's anything we can do to make your experience better, please let us know. ### 43. Account Level Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Gainsight Product Experience?** At an account level, I'm able to understand which users are logging in and how often. **What do you dislike about Gainsight Product Experience?** I don't have an ability to see what users are doing through video playback. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I'm able to see whether or not my clients are logging into our platform and how often, which is huge from a SaaS point of view. **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 44. Insightful and impactful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Gainsight Product Experience?** Gainsight's engagements feature is my favorite feature, as it has allowed our product and marketing teams to engage with our customers on a dime's notice and without the need to distract our development team from their critical work. **What do you dislike about Gainsight Product Experience?** While I love the impact engagements have made on our customer experience and business, the testing process could be improved. I have to trial and error most of my changes, which takes more time than I would like. That said, the Gainsight team has been super helpful with my support requests in addition to their product team adding some additional functionality to help in this area of concern. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gainsight PX has helped us increase customer upgrades by allowing us to create compelling engagements. Their segmentation feature and flexibility in targeting specific parts of our customer base have been particularly beneficial. **Official Response from Alejandra Guillen:** > Hi there! Thanks for your review! We're so glad to hear you're enjoying Gainsight PX. We're making continuous improvements to our products to ensure they work for your organization. If you have any additional feedback or questions, please feel free to reach out! ### 45. Has opened the door for possibilities in discovering the unknown of user behaviors in our platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Gainsight Product Experience?** Custom events and query builder. It allows us to get as granular as we need to capture certain details that make a big difference in data-informed decisions. **What do you dislike about Gainsight Product Experience?** Product funnelling is hard and confusing. Tried to understand how long a user stays on a particular page before proceeding and it is not very reliable. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Gaining insight on product usage, particularly certain features being released. ### 46. Great Platform to engage with users **Rating:** 4.5/5.0 stars **Reviewed by:** Asher D. | Senior Software Engineer, Data Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Gainsight Product Experience?** The ease of use, simple to set up and deliver engagements, gather feedback and measure customer satisfaction **What do you dislike about Gainsight Product Experience?** The UX can be better in some areas, but nothing major lacking. The product is good at what it is capable of **What problems is Gainsight Product Experience solving and how is that benefiting you?** Engage with customers, gather their feedback about the product overall and certain specific features as well **Official Response from Alejandra Guillen:** > Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need assistance growing an unstoppable business with Gainsight, feel free to reach out! ### 47. Excellent Product Support **Rating:** 3.0/5.0 stars **Reviewed by:** Gina S. | Director, Partner Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Gainsight Product Experience?** The Gainsight Support Team is fantastic. Leading a customer support team myself, I appreciate the quick responses and how thorough any Gainsight customer support agent is to my emails. Almost every time, I receive a video showing exactly how to solve my problem. This step-by-step is so helpful! **What do you dislike about Gainsight Product Experience?** There are times what I create in the Gainsight editor does not appear as expected in my product which can lead to frustrations. **What problems is Gainsight Product Experience solving and how is that benefiting you?** I primarily use Gainsight to promote resources and registration links for virtual programs. We have also placed some tooltips (badges) in our platform to avoid common support questions. **Official Response from Alejandra Guillen:** > Hi there, Gina! πŸ‘‹ Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 48. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Gainsight Product Experience?** Ability to see important information quickly for Customers. **What do you dislike about Gainsight Product Experience?** Extra pages that open if you need to drill down into th account. **What problems is Gainsight Product Experience solving and how is that benefiting you?** Organization and visibility ### 49. Great Platform & CS Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Atef B. | Customer Success Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Gainsight Product Experience?** GS are the leaders in Customer Success; with their platform and knowledge, they allow us to become the leaders of Custome Success in our industry. **What do you dislike about Gainsight Product Experience?** Nothing to dislike; however, some things can be improved. One is an easier way to upload translations and the flexibility of image placements in engagements. **What problems is Gainsight Product Experience solving and how is that benefiting you?** PX is crucial for our daily operations, allowing us to understand our clients based on usage and trends, use engagements to deliver announcements, and most importantly track NPS. This would not have been possible without their CS team; special thanks to our contacts! **Official Response from Alejandra Guillen:** > Hey Atef! Thanks for your review! We are so glad that you're enjoying Gainsight PX. If you need any assistance in growing an unstoppable business with Gainsight, feel free to reach out! ### 50. A valuable tool for businesses to understand customer data and drive usage. **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa L. | Head of Product Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Gainsight Product Experience?** I like the breadth of coverage the tool provides. The usage behaviour is important for us to monitor in order to drive product enhancements and also to predict renewals of our members. We also utilise the pop ups, survey questions and site walk through's in order to drive a better customer experience. **What do you dislike about Gainsight Product Experience?** Until recently, the ability to only see 6 month's worth of data was troublesome. The system has now been updated so that we can see a year's worth of usage data. **What problems is Gainsight Product Experience solving and how is that benefiting you?** It provides us wit the transparency of usage behaviour so we can create content and products that we know our members want, based on their behviour. It is also utilised as another channel to serve notices, outside of email and social media. **Official Response from Alejandra Guillen:** > Hey Lisa! πŸ‘‹ So glad to see you're enjoying Gainsight PX! Please feel free to reach out to us with any questions or concerns. ## Gainsight Product Experience Discussions - [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment - [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment - [View Gainsight Product Experience pricing details and edition comparison](https://www.g2.com/products/gainsight-product-experience/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+01%3A49%3A06+-0500&secure%5Bsession_id%5D=1c701a16-17d3-4598-a7b2-ffcfe77066cd&secure%5Btoken%5D=b8f340750a86d9bfc8f90c513f176147b84a35a59ff35daa3cbbff3b6f5b8967&format=llm_user) ## Gainsight Product Experience Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Gainsight Product Experience Features **User Response Methods** - Survey - Text/Notes **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Participant Selection** - In-App - On-Site - Recruitment Pool **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Insights** - Analytics - Collaboration - Sorting **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Generative AI** - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Gainsight Product Experience Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - 4.5/5.0 (2,895 reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - 4.5/5.0 (1,329 reviews)