Gainsight Customer Communities Reviews & Product Details - Page 8

I really enjoy having all our questions in one area for our product. Our users have a voice when using our product. I apprecite the back end of the controls to look at everyone's profiles, badges and gamifications. Review collected by and hosted on G2.com.

I am looking forward to seeing some of the ideas become apart of what we, as users, can do with our platform. Review collected by and hosted on G2.com.

The InSided community has helped me as a product manager to easily engage in conversations with clients. The Ideation feature helps me to understand what's considered to be the highest priority by our clients through the voting system. The platform is hugely customizable through labels and tags, which allows us to set it up in a way that truly matches the product. I've found the DM feature to be a great asset when I want to reach out to specific clients outside of my email. It seems as if there are a lot of tools available in the platform to further expand on in the future, but even just starting out with the product, it already adds a great value. This makes the onboarding and time to value very quick, and I believe we will continue to learn more about the platform's functionalities as we progress through it. Review collected by and hosted on G2.com.

The backend of the platform seems overly complicated, compared to the front. I prefer a platform that doesn't require me to really dive in but that behaves like a message board. Thankfully I can use the frontend to answer in threads and go about my business, so that side is more user friendly. Whilst it's great that the platform has so many functionalities, I do feel that it really requires a few dedicated team members to get it up and running and to identify which features are most useful - this could be an obstacle for a smaller organization. Review collected by and hosted on G2.com.

inSided is a great platform. For users, it's easy to navigate, and the essential functions you expect in a forum are there - the best answers, likes, comments, etc., are all out of the box. The ideation portal works well too. Comments, likes, and voting are easy to post - and we have a nice integration with Aha for managing our roadmap. While it doesn't host events, just having a list on the site is helpful, and I like the ability to market specific events to groups. I appreciate that it doesn't try to do everything for everyone but focuses on some core functionality and does those well. It's simple to build and customize to look and feel like your brand. They're constantly working on releasing new features - events, groups - and often solicit customer feedback. Review collected by and hosted on G2.com.

There's nothing I dislike about the platform. Some features would be great for us, but I recognize they are custom requests. We ended up assigning permissions manually (rather than 3rd party validation), which was time-consuming to catch up on but manageable now. I also spend a lot of time trying to surface topics that need a 1st reply, which isn't OOTB. We'd love OOTB integration with other support systems (besides Zendesk). Assigning permissions on a content level rather than a category level would help with the siloing happening on our site. I'd also love to see customizable widgets for featured content lists on the home page. But I don't have any real complaints about it. Review collected by and hosted on G2.com.

I love the customization abilities on the platform and the endless integrations that allow us to gain quick visibility on what is going on in the community via a variety of channels and tools. Review collected by and hosted on G2.com.

I wish there were slightly more analytics capabilities when it comes to the InSided backend to better gage the engagement of our clients on the platform. Review collected by and hosted on G2.com.

I was the one who chose Insided for our community. A year later, still happy with the choice. It provides all the features we need Review collected by and hosted on G2.com.

Pace of development is slow. There are some feature requests on their own community that have been there for a long time. They aren't major just good quality of life for users & admins Review collected by and hosted on G2.com.

As an admin, DH is extremely intuitive and easy to use. It doesn't take long to get familiar with the backend and the capabilities of the platform. Additionally, their reporting dashboards make it really easy to find the metrics I need. Lastly, the federated search functionality is incredible! Review collected by and hosted on G2.com.

While their reporting dashboards are useful, I wish we could drill deeper down into the numbers from the dashboards without having to run an export and manually cut and slice the data. Review collected by and hosted on G2.com.

There are a lot of easy ways to customize the platform, ranging from changing phrases to custom CSS. The API and available integrations have been a game changer for automating moderation processes. Review collected by and hosted on G2.com.

The UI is sometimes frustrating and unintuitive. For example, every time I change the date range in analytics it takes me 2-3 attempts because it doesn't seem to stick! Some tasks take more clicks than necessary, for example not being able to mark a post as spam when you're in the post in the admin view. Review collected by and hosted on G2.com.

I like the federated search aspect of the InSided Online community. Helps with self service very much . Review collected by and hosted on G2.com.

I think having a easier way to display or section off where customers can find a certain topic if it is old and said it will be found on the community. Review collected by and hosted on G2.com.

It seems pretty customizable and is easy to use. Review collected by and hosted on G2.com.

Emails from insided are consistently blocked by our users spam filters, a critical problem that I hope they can help fix. Review collected by and hosted on G2.com.

The first thing that pops when I think about inSided is the way they've been aside us for everything that concerns our community. We had a really good and humanly support, and that's something really helpful for this subject. Review collected by and hosted on G2.com.

I can't think about one, or maybe the fact that they didn't provide someone speaking French... Review collected by and hosted on G2.com.