230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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It's easy to navigate, easy to update, easy enough to learn and it pretty much has all the features required to make our Community a Hub for our customers and staff. Review collected by and hosted on G2.com.
The Beta tests are great and easy enough to be a part of, but sometimes they are missing valuable features. That said, the team at Insided are very responsive and receptive to feedback and listening to you. Would benefit from more flexibility with widget placement regarding the structure/layout. Review collected by and hosted on G2.com.
1) Useful amount of features out of the box and a quick way to spin up a community without taking on lots of tech debt.
2) Ability to deep link into our react app build and pull forums etc in to that experience. Review collected by and hosted on G2.com.
The events area lacks lots of what I would consider basic features given the cost of the overall platform Review collected by and hosted on G2.com.
The community looks sleek and user-friendly. I can really tell when a company is using a best-in-class community vs the more dated versions.
Customers can understand how to use it right away and it has all the levers you'd imagine to run a successful community (gamification, product requests, knowledge management, etc.) Review collected by and hosted on G2.com.
Overall, the customers are very happy with it so not much to dislike. If I had to pick something, I would like the product to come with more out-of-the-box assets. For example badges, awards to be given, etc. Review collected by and hosted on G2.com.
InSided was able to help us get our community up and running quickly. The setup was relatively easy to self-serve, and the support we got from the InSided team was great. Review collected by and hosted on G2.com.
The admin side of things leaves something to be desired. The controls are more complex than other tools I've used in the past.
On the user experience side, I wish there were more out-of-the-box visualization options. You can choose to do almost anything that you'd like if you have the skills or resources to write your own CSS but most community teams don't have access to those resources. Review collected by and hosted on G2.com.
I don't personally have many platforms to compare it to but I like that I am able to complete most of the standard tasks such as posting, answering questions, creating events, badges, points etc. Review collected by and hosted on G2.com.
It covers the basics but it could be more robust and include other features such as marketing and newsletters. There are some features that feel limiting and don't have the best user experience/logic such as building ranks, users subscribing to the events page to name a few experiences I've had. Review collected by and hosted on G2.com.
As a new community manager, I can say that the inSided platform is new user friendly. It did not take long to understand the platform from the front and back end. Review collected by and hosted on G2.com.
Still limited in certain functionalities when it comes to designing your pages. Also, would like to be able to share gamification like badge earnings to other socials once earned on the platform. Review collected by and hosted on G2.com.
Good support, ease of use. Comprehensive capabilities of creating internal spaces for various groups, which helps us streamline groups&topics for our Community members. Review collected by and hosted on G2.com.
We are not truly happy with communication capabilities, especially since email templates for notifications are pretty limited. Would love to see more capabilities within roadmap/product feedback gathering. Review collected by and hosted on G2.com.
The Insided Community platform replies to all basic community features, as you'd expect!
However, it has 3 main killer features that I haven't found anywhere else in Community-land:
- Drag & drop page customization of the home page and easy personalization of all pages. Without having to push some custom code, take time from developers and have a fixed organization of content, the platform offers true flexibility to adapt the way your community is organized in just a few clicks. A large selection of widgets and the possibility to add in custom code will satisfy every community admin.
- The cross-domain search enabling for users to search content throughout the eco-system: blog, help center, university... When using Skilljar and Zendesk, these are just soo easy to implement.
- Not a feature - they leverage their very own platform for community and it is an inspiration for what can be done. A lot of exchange with other community managers and admins!
All in all, very easy to set up!
The team (Vish, Valerie..) is very accessible and helps a lot in the first phase of the journey. On a larger scale, the company is eager for feedback, and to listen to our product requests. In less than a year, had a few calls with their product team.
Extensive API.
Can't wait to leverage some native integrations like Gainsight and Salesforce. Review collected by and hosted on G2.com.
There a a few things that I would like to see improved on the platform:
The management of groups and events as well as moderation can only be done by admins (people with a seat). As seats are priced, you can't allocate responsibilities to some power users, or other employees to do some part of moderation.
Dashboarding/analytics are okay, not as good as expected. Review collected by and hosted on G2.com.
You can do so much with Insided, which is great because it's important to provide updates to our customer community in a variety of ways. Review collected by and hosted on G2.com.
I would love some more emails or notifications on how to level up or best practices for taking your community to the next level. Top tips for using the platform Review collected by and hosted on G2.com.
I love how easy to navigate the platform is, and how intuitive it is when you are looking for a page of analytics and easily digestible data, without having to build out something yourself. It integrates well with so many platforms. And the service provided by Gainsight is AMAZING!! Review collected by and hosted on G2.com.
I'm waiting for a place for notifications for end users, that way email is not the only reachable notification avenue! Review collected by and hosted on G2.com.
