230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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Finding resources on areas that may not be in the GS support articles Review collected by and hosted on G2.com.
It's very overwhelming and sometimes produces too many results. I don't use it often bc it's too much for me Review collected by and hosted on G2.com.
It's great for the community builder that is looking to mimic other popular communities i.e. Zapier, Insided, Gong, Monday.com, etc. This is designed to be a user community first and foremost. Review collected by and hosted on G2.com.
I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it.
Creating events for your community is cumbersome and really only works if you don't plan on hosting a lot of events. You can't do recurring events or duplicate them which is a huge pain point for us. Review collected by and hosted on G2.com.
The platform is easy to use and the feature set is tailored to B2B businesses. inSided provides their own community as well, so it's easy to suggest new features or get help through their forums. The Support and Product teams are also amazing to work with. Review collected by and hosted on G2.com.
Some of the features are not fully fleshed out like you would expect. I think this is a result of inSided being a younger company and having to prioritize a lot of work as it grows. For example, some community modules have robust subscription and notification features, or features to filter or customize the page, while other community modules lack these same notification and filtering options. However, inSided does respond to idea submissions, and they are making steady improvements across the board with each passing quarter. Review collected by and hosted on G2.com.
The platform is very user friendly; using the control backend to post/manage content and set up the user flow is easy. The support from the InSided team is also excellent. Support works fast to fix any problems you have, and their onboarding sessions ensure you are equipped to launch successfully.
I really enjoy the different features of the platform and they speak to everything our customers are most interested in; exploring discussion boards to find meaningful conversations, connecting with our own experts, or staying up to date on new products we release. Review collected by and hosted on G2.com.
In regards to the tool itself, there's not anything that I feel is missing.
One small thing more on the control backend is that once a post is live you are unable to change the post date. So while you are building out your community (and before inviting any users) it may be smart to wait until the very last week to make your post uploads. Review collected by and hosted on G2.com.
It is easy for community members to use and for administrators to manage. The InSided team from pre to post-sale is very responsive and genuinely interested in helping us reach our goals. Review collected by and hosted on G2.com.
The platform is missing basic aspects of a community designed for member engagement. There's no threading in conversations (the reply to replies) that you see on platforms from LinkedIn to Slack and that most users expect. There's no member directory or notification center. Review collected by and hosted on G2.com.
It is a complete tool that gives you almost everything you need to manage a community without the need for programming yourself. With a lot of basic knowledge you can quickly build the platform the way you want it. Handy features are also regularly added, such as recently custom pages and the option to provide separate updates about your products. This helps us enormously in centralizing and being transparent about our product updates and gives members the opportunity to provide targeted feedback, so that we can continue to develop in a more targeted way. This gives members an even greater level of engagement. For reference: we use Insided for business to consumer for a telecom provider. Review collected by and hosted on G2.com.
For very large communities, there is room for improvement in terms of search. I would like to see search in (larger) topics added to help members find their information better and to increase the reusability of content. I am also satisfied with what the platform can offer us. Review collected by and hosted on G2.com.
The Gainsight Digital Hub is easy and rather intuitive to use for admins. It is also very quick to implement because the basic functionality is there out of the box. The Gainsight team is fun to work with and responsive with issues. Review collected by and hosted on G2.com.
The ease of implementation comes with some downsides. As the platform is an out-of-box type of solution, some of the functionality is quite basic and configuration options are limited. Review collected by and hosted on G2.com.
The insided platform is very intuitive and easy to use. They are continually making updates to the product; it is fully functional for all of my organization's online community needs. There are so many resources to find answers to questions about using the platform as well. This is so helpful not to have to rely on Support or the CSM to respond to every question. Review collected by and hosted on G2.com.
The implementation process was a bit rocky due to some nuances from our old Community platform. The implementation consultant was patient and fair throughout the process, making the challenging times more manageable. Review collected by and hosted on G2.com.
Engaged and helpful; helpful community members Review collected by and hosted on G2.com.
Complex problems sometimes do not have any responses to Review collected by and hosted on G2.com.
