Gainsight Customer Communities Reviews & Product Details - Page 23

Very helpfull and dedicated company/employees. They really help to get the best out of our community.

Review collected by and hosted on G2.com.

Insided is constant busy to improve/develop the plaform so it becomes even better. A lot of helpfull new functions. Somethimes it takes time before they deliver a specific function. Review collected by and hosted on G2.com.

The community solution of Insided is enterprise-ready, customisable community platform with an intuitive user interface. Their project team is amazing and very responsive. They really do their best to make the launch of the community a succes. Also the easy integration with Google Analytics and their own community statistics dashboard is great. Review collected by and hosted on G2.com.

The look & feel (template) is standard for all customers. It looks really okay, but it would be great if we could have the main templates more adapted to our website design. Review collected by and hosted on G2.com.

Platform:

- is mobile 1st thinking

- you can configure yourself many option

- backoffice is intuitive

- clear roadmap for improvements

- you can apply to be a tester and help developing the final solution

Support:

- very transparent with you

- automatic alerts every time there is an issue + expected time until be fixed

- support team is very responsive

Team/Company:

- people that really care about the success of your community

- very kind and available all the time

- share best practices and industry benchmark

- events to show roadmap to clients

- events to co-create with all customers

- they provide useful information to help you build a solid business case Review collected by and hosted on G2.com.

- could integrate with Google Analytics directly

- reporting is not that extensive

- not possible to schedule an article to be published in a certain date Review collected by and hosted on G2.com.

The implementation process was very smooth and the inSided team has been very helpful and very responsive through implementation and continuing since we launched.

The platform has really nailed the core features of community engagement. It's easy and intuitive to use, especially on the user-facing side. It's simple which makes it look great and very easy to add our brand feel to it. The backend provides an efficient workflow for moderating and responding to posts and customizing the look and feel.

The embeddable widgets are a great feature which we will definitely be making use of soon to integrate parts of our community more closely into our product. Review collected by and hosted on G2.com.

The data provided in the analytics dashboard is pretty comprehensive and well-presented but it's awkward to get custom views, especially if you want to pull the same views regularly.

It doesn't offer the option to send emails to many members, either newsletter-style or automated, targeted life-cycle type.

Options for customization are limited, even if we had our own engineers work on it. Review collected by and hosted on G2.com.

The look and feel of the product, the options to personalize, the simpleness and the support. Review collected by and hosted on G2.com.

The e-mail confirmation when a customer question is answered. It is not fully clear when a customer receives this e-mail. Also, if a question is answered but a customer asks another question or thinks the answer is not sufficient, the reply is not marked as a unanswered question.

Another subject is the direct mail which is not visible for team members. If a moderator is sick (for example), the e-mails remain unanswered. Review collected by and hosted on G2.com.

It's easy to use, for both members and the community manager/administrator. It's very suitable for making adjustments yourself to match the corporate identity from the organization. They also have a great support team. Review collected by and hosted on G2.com.

I prefer the .csv files for analysis, instead of the existing dashboard in the control environment. I find the existing dashboard not (yet) very friendly to use. Review collected by and hosted on G2.com.

Onboarding process, Availability of support and customer success Review collected by and hosted on G2.com.

Communication regarding road maps can be improved Review collected by and hosted on G2.com.

Fast and efficient implementation of the product. Insided work with a clear plan all the way to launch date. After launch, they are always available and deliver fast support.

Access to an internal forum where you can ask questions and discuss ideas with other customers. Review collected by and hosted on G2.com.

The idea behind the platform is very good, but some functionality was missing from the beginning. We do not think it is a big issue, Insided are good at listening to their customers and are quick to release new features. Review collected by and hosted on G2.com.

The movement is fast and it’s really nice Review collected by and hosted on G2.com.

Nothing to dislike about the soft where it’s very different Review collected by and hosted on G2.com.

It is very easy in use for moderators

We can change most of the settings ourselves

Future requests are taken seriously

They are always developing and improving

Often new features Review collected by and hosted on G2.com.

Analytics dashboard is not (yet) extensive enough

Not everything can be adjusted Review collected by and hosted on G2.com.