230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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Easy to use, flexibility, design, and gamification features. Review collected by and hosted on G2.com.
The tool is excellent. Real-time reports could be improved, but exporting the raw data already helps us a lot. Review collected by and hosted on G2.com.
What I like best is the modern look and feel, ease of use and the fact the platform is built on a self service model so the community admin has the ability to make changes and not have to rely on a developer, etc, which saves time and money. Changes to layout can be performed very quickly. They are also always innovating and pushing out new features and functionality. I also really like the fact that they include their customers in workshops or feature discussions as they are building out new pieces of the platform - it's good to hear from many different customers. Support is also top notch! Review collected by and hosted on G2.com.
I would like to see a little more 'bake' time for new features in staging environments. Generally all changes are implemented without issue but be nice to experiment with them in stage for a few weeks before going live. Have a staging site really helps to preview any upcoming changes and get a handle for the look and feel of the new feature or functionality. Review collected by and hosted on G2.com.
What I like best is the modular principle and the simple handling. Review collected by and hosted on G2.com.
To be honest, there are no points and topics that I wouldn't like when working with inSided. Review collected by and hosted on G2.com.
It is a great step to take while waiting for a response from support. Review collected by and hosted on G2.com.
It would be great to see groups for similar industries to discuss how they best use InSided for their user base. Review collected by and hosted on G2.com.
Minimalistic seamless design, it just works, efficient support Review collected by and hosted on G2.com.
Back end looks, lack of animated widgets Review collected by and hosted on G2.com.
The platform offers a best in class community experience with regards to UI/UX in the front-end and a professional solution for CRM without the need to connect external platforms. Review collected by and hosted on G2.com.
The main downside is the lack of extensive analytics and customizability. Review collected by and hosted on G2.com.
- Partnership with the inSided team: despite the tight deadlines, we were able to succesfully launch our community platform. After launch, we continuously have contact with several inSiders. They keep us involved and challenge us on several business goals.
- The platform is very intuitive, especially on the front end: what you see is what you get.
- The customer service: a friendly support team, that gives quick responses.
- The embeddable widget feature: this enables us to easily integrate the platform with our own software and with our ticketing system Zendesk. Review collected by and hosted on G2.com.
The platform is sometimes a bit to ''basic'' for us. As the community becomes more and more important for us, the platform needs to have an upgrade when it comes to several features that will improve content management. Review collected by and hosted on G2.com.
Loads of great features, real investment in customer success and supporting customers to achieve great things with a community! Review collected by and hosted on G2.com.
Not much, more regular check in's on success overall would be great to ensure younger communities are on the right path, but overall fantastic communication and support. Review collected by and hosted on G2.com.
The functionalities of the InSided platform are very easy to learn and don't require any additional training. Within the InSided platform you will find all the requirements to run a succesful community. Review collected by and hosted on G2.com.
The template is quite standard for all customers of InSided. This means that requested changes can take quite some time to be implemented on all of the platforms, for all of the customers. Review collected by and hosted on G2.com.
