230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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The Insided platform is very easy to use for our needs, transparent, it offers us the functionalities we need. There are often innovations available that we are happy to use. The support that the team offers us is up to standard, for all the necessary advice and corrections. Review collected by and hosted on G2.com.
Nothing, we have everything we need for our needs. Review collected by and hosted on G2.com.
I'm a one person team, and inSided makes me feel incredibly supported from every angle to help me get the work done. I have a wonderful CSM that I meet with biweekly and no topic is too small or too big — we have solved problems from driving more community engagement to creating benchmark goals for the years ahead. I regularly meet with the product team to chat about new features and I feel that my feedback is always considered after trying something out that is newly released or in beta. I've even received special help and support when we were planning and launching our Community Champion Program. I could go on and on about how much I love the inSided Platform and the inSided team. As the product manager for our Community, I find their platform layout/ framework to have just the right amount of structure and flexibility to customize our Community to fit the style and needs of our unique product. Review collected by and hosted on G2.com.
Our migration was very involved, and inSided did most of the heavy lifting to migrate our data and our analytics. inSided helped us implement a custom Mixpanel integration from their back-end to keep a consistent data analytics strategy with the rest of our product. (This is a big deal!!) That said, the more they improve and build out their product the more out of date our original integration becomes, so we usually need to iterate on our tracking plan. Because this is a custom solution, it requires additional eng resources from their team if we need to make adjustments, and the analytics is usually prioritized after I've already started using the new features, so I'm missing valuable data points that would help me demonstrate ROI. Review collected by and hosted on G2.com.
We were able to visually customize our community exactly how we wanted it to look with relative ease. We are using two different communities instances and so far the usability has been great from an admin and end-user perspective. Review collected by and hosted on G2.com.
Setup took a bit longer than expected but we were able to get it all resolved with their support team and they were very helpful and responsive to feature and bug requests. Review collected by and hosted on G2.com.
The front end and backend UI is very easy to use to customize the look and feel of the community Review collected by and hosted on G2.com.
There are a few minor manual workflows that could be automated or improved. Review collected by and hosted on G2.com.
Love how easy it is to use. While there are a lot of features and a lot to set up, they really help break down all of the setup tips and make sure you have all the community best practice info. I was also surprised with the info / training they offer around community management.
The price was so much better than other platforms we explored. I researched a fair amount and inSided was the only one that had the features we needed, and seemed to be continuing to develop more and more. Review collected by and hosted on G2.com.
Like I mentioned in the "what I like" there is a ton of setup. But to get a really customized community that is going to be the case anywhere. So nothing I would say I dislike about the program or their service. This is a huge undertaking for an organization and they make it easier! Review collected by and hosted on G2.com.
The InSided platform was easy to implement from a technical standpoint and their team of experts walked us through all the actions needed to have a successful launch.
Given the nature of their product, they also do a great job listening to their customers and reflect this feedback in their product roadmap and updates. Review collected by and hosted on G2.com.
The analytics dashboard is a bit limited and can be quite manual to get basic information.
The price is also quite hefty but you do get a quality product and service in return. Review collected by and hosted on G2.com.
I like the UI and at times I feel the product team listens to the feedback. Review collected by and hosted on G2.com.
I want the team to do the Community market analysis according to the size of the company. I mean an X size of the company should have these many posts, this much response rate etc. and to be a leader(Insided) in the market they should share the new ideas to improve customers' community.
New tips, ideas on their portal daily Review collected by and hosted on G2.com.
The inSided community platform is a very powerfull community platform, combining a range of related features: forums, blogs, events, ideation, product updates and more. It is very customizable and new features are added on a regular basis. Feedback is taken seriously and processed quickly. Review collected by and hosted on G2.com.
Not all features have been fully worked out yet. Review collected by and hosted on G2.com.
The platform is really simple from the customer's perspective. It is simple for them to search for relevant articles, questions, and ideas, and to interact with other customers who are dealing with similar issues. Review collected by and hosted on G2.com.
The back end takes a bit of getting used to, and because of the high traffic we now have within our community, we needed a full-time community manager to properly look after these customers. Review collected by and hosted on G2.com.
Great team, focused on helping you use the technology to achieve your business outcomes, rather than just selling you features and functionality. I love the user experience, both for my customers and for my internal team that manages the community. Regular product updates that seem to be just the things I'm hoping for - which tells me they listen well to customers and respond to feedback. Review collected by and hosted on G2.com.
Reporting is a 5/10 - would like to see more flexibility in how data is segmented and visualized. It's not awful, but feels like it's ready for a refresh. Review collected by and hosted on G2.com.
