230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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We have been working with inSided for a few years now and couldn't wish for anything better. The supportteam is quick, friendly and knowledgable. Our CMS meets with us every month and always keeps us up-to-date. As a former communitymanager, he really knows what he's talking about and sees things from our point of view. The developmentteam is always busy and working on innovation and through their own community they really keep taking us with them on their journey. We always feel part of the team instead of seeing them as a company that works ''for'' us. Whether we're talking about engagement or more technicall stuff: no topic is too big or too small. I also love all their features and possibilities which keep on improving every year.
Last but not least: their office is great and I love the meetings I've had over there. Always lots of inspiration, cool people and great snacks. And beerpong is awesome as well. Review collected by and hosted on G2.com.
This used to be their communication about development and meeting our needs instead of just going crazy with all new features. But we've had great talks about this and see that this has been so much better and is still improving nowadays. Review collected by and hosted on G2.com.
The User Interface configuration capabilities are amazing especially the recent Wysiwyg customizer. One of our main constraints was branding and we were able to build an interface that perfectly matches our themes and identity.
Our onboarding got delayed due to internal schedule conflicts, Shane our customer success consultant was very patient and very helpful in reorganizing the roadmap to better address our constraints.
The Inspired community knowledge base is very rich and makes it easy to find solutions to commonly asked questions. Review collected by and hosted on G2.com.
One area that could be improved is the lack of options in terms of content structure. The grouping by Parent Categories and Sub-categories does not provide enough granularity. Users may easily get overwhelmed as soon as the amount of resources posted becomes more important.
Cross-domain SSO support would be a nice addition too. Review collected by and hosted on G2.com.
The clarity of the platform is very good. After someone responds to a certain topic, you wil get a notification of the reply. If people don't respond you won't get one. It's also easy to send messages to customers. Review collected by and hosted on G2.com.
It would be nice to have a temlate that looks like the website template of our company. I think this would stimulate / engage the employee some more with the company. Review collected by and hosted on G2.com.
Coming from Discourse, I've really appreciate having a real team on hand to help with migration, launch, and resolve any issues. I've been impressed by the ease of customization and although you don't get quite as much ability to alter the inner workings as with discourse, I think that's a feature, since our Discourse community had grown quite tangled.
It looks quite beautiful and approachable, and just has a number of UI/UX features that I think make it easy for new users to get what they need and join the community. Review collected by and hosted on G2.com.
I still cannot decide if I like the frontend/backend separation that inSided has. I've only been live for ~2 weeks, so I'll reserve final judgment on it, but it does feel a bit odd sometimes. Perhaps I need to alter my workflow to live entirely on the backend, which the great moderation tools make it possible to do, but I'm sort of stuck in my front-end-browsing ways. Review collected by and hosted on G2.com.
1) ease of use
2) support from the team
3) structured onboarding
4) lot of guidance in terms of knowledge articles
5) best practice articles Review collected by and hosted on G2.com.
documentation can be better especially for the features and functionalities, mainly the technical documentation needs improvement Review collected by and hosted on G2.com.
- Ease of integration (integrated our existing SSO tools to have Genius users log into the community seamlessly)
- Ease of use
- Large control for admins and moderators
- Customization of the community website Review collected by and hosted on G2.com.
- Users cannot see the gamification results, like where they stand among the other community members for all the activity and games on the community.
- Entry to the community for users needed additional steps of adding information that already existed in the SSO flow Review collected by and hosted on G2.com.
Easy to use. Content on the Community is easy to find via Google. Review collected by and hosted on G2.com.
It is not easy to keep all content organized. Review collected by and hosted on G2.com.
Simple to use interface, Carries most of the features that Enterprise Needs to build their Community Portals. Project team is very friendly and supports the organizations with their expertise to build the world class community portals. Review collected by and hosted on G2.com.
They can build connectors for SSO which will ease the authentication setups etc., Review collected by and hosted on G2.com.
It's a super user friendly platform, it's easy to customize and interact with members. I also like the gamification, the possibility to add badges and curated content in a simple way. The support team is always ready to help and very fast replying to requests. Review collected by and hosted on G2.com.
We cannot export a few data and lists, for instance, a list of the most engaged user. But they are still improving and launching new features. I'm sure this gap will be solved soon. Review collected by and hosted on G2.com.
My team found InSided to be extremely user friendly. The platform has a really clean look to it, and was very easy to customize. We were able to create an aesthetically appealing community without the help of a designer. Before launching the community, we had several resources available for our customers, but they were all hosted in different places, making it challenging for our customers to find what they were looking for. Now we have a one stop resource shop for our customers which includes knowledge base articles, podcasts, upcoming & onDemand webinars, as well as several forums for them to participate in—all in one place! Review collected by and hosted on G2.com.
The platform is more geared towards hosting community posts as opposed to help articles, so we had to get used to the fact that our knowledge base articles will look like community posts. In other words, when I create a help article, it looks like I posted it personally, and users can reply and post questions to that help article. I'm sure these features will prove beneficial, just something to get used to. Review collected by and hosted on G2.com.
