231 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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Schnell und übersichlich ist diese Plattform. Als neuer Mitarbeiter konnte ich mich schnell ein- und zurechtfinden. Auch ohne viele Vorkenntnisse :) Review collected by and hosted on G2.com.
Da mein Englisch nur begrenzt ist, würde ich mich hier über eine Sprachenanpassungs Option freuen für andere Länder, die dieses Programm nutzen. Review collected by and hosted on G2.com.
The Insided platform is straightforward to edit, change, customize, but because it's a template, it means the latest improvements are available straight away. Their SEO infrastructure is awesome. Review collected by and hosted on G2.com.
Some elements of the site are more difficult to edit myself, I have to get help from Support. Most pages and areas are easy to change in seconds. The private message features also need improving. Review collected by and hosted on G2.com.
Love the UX and UI, easy to transfer knowledge to customers in product communication and through knowledge base Review collected by and hosted on G2.com.
Sometimes loads slow but no other downsides so far Review collected by and hosted on G2.com.
I like that there are ways to incentivize users with a points system. Review collected by and hosted on G2.com.
I think the UI is a little strange. For things that are comments the aesthetic language makes sense but when I want to promote a feature release or announcement, it doesn't make sense to have the look and feel the same as the comments. In the mind of the community member, when they see this, they categorize it as "community feedback" as opposed to coming from someone from within our business. There should be stronger visual cues and differentiation between contributors and admin feedback. Review collected by and hosted on G2.com.
Platform is simple and easy to use. If you're looking for an out of the box solution, this could be it! Review collected by and hosted on G2.com.
There are unfortunately not many options for customization. The inSided team is very not willing to adjust the product to your use case. Follow up to issues is not very efficient as well.
There isn't a centralized way to email a large number of users through the platform and inSided's community must be paired with an email management system to be effective. Our customers have trouble receiving notifications of new topics and posts, so our engagement has declined. Review collected by and hosted on G2.com.
The platform is full of features. New features are added regularly. This platform allows us to exchange with our customers in a pleasant environment. The Insided team is also so professional and friendly! Review collected by and hosted on G2.com.
Nothing at all. The service offered is really top! Can't wait for the return of the face-to-face events. Thanks a lot for this year! Review collected by and hosted on G2.com.
Awesome core features without the burden of bells and whistles. Many of the other platform providers believe customization is the answer. They are wrong. Customization means greater costs and resources to maintain and a higher likelihood of things breaking. Review collected by and hosted on G2.com.
This is a pet peeve and while it's not a deal breaker it does take away from the simplicity of the product. The dreaded "quote" feature in replies.... Review collected by and hosted on G2.com.
The whole process of acquiring Insided was very pleasant. The sales process was quick, easy, with no hassle, and no bs. The Community and Support team is eager and ready to help with questions. I find my self Review collected by and hosted on G2.com.
The back-end system settings are a bit confusing to find what you are looking. I see that the team has started updating this in the past few months. I am excited to see what they do. Review collected by and hosted on G2.com.
We've been using this platform to manage an online forum community, simplifying our daily work. It allows us to organize our comments in the best way possible. Review collected by and hosted on G2.com.
We keep using the oldest version of our platform because we feel more comfortable with and it's easier for us to check our priority comments, so we believe that the oldest version is better. Review collected by and hosted on G2.com.
