230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
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I like how easy it is to navigate our community on the backend. Out of the box, Insided provides a variety of tool that makes community management, writing articles and creating events super easy. Review collected by and hosted on G2.com.
I do wish we had more customization and the ability to mass message our community members. Review collected by and hosted on G2.com.
It's easy to use and doesn't add much overhead with other tools in our stack to stay in touch. Really happy with it. Review collected by and hosted on G2.com.
The product is reliable. I think a bit more advanced search functionality would be useful and deeper integration with Salesforce or Slack. But beyond that it's pretty solid. Review collected by and hosted on G2.com.
Best: Engagement and Badges; easy to setup posts Review collected by and hosted on G2.com.
Event Platform: not many items to change and less gadgets to work with Review collected by and hosted on G2.com.
The product is easy to use.
The UI is clean and reader friendly. Review collected by and hosted on G2.com.
Some more features should be there to make it more engaging.
Ease of editing the graphics will be helpful Review collected by and hosted on G2.com.
We've built a "one-stop-shop" resource for our customers, which InSided's platform has helped with. Getting the site published using the inherent modules and widgets in the system was straightforward. It provided a good starting point for creating the community we thought would support our customer base. The Control backend for admins is also reasonably easy to navigate for the basics, including approving users, adding and moderating content, and viewing analytics.
The team at InSided is also open to feedback, providing opportunities to meet with their product managers. Review collected by and hosted on G2.com.
The functionality of InSided's platform is limited. If you want to do anything beyond the few widgets and modules they offer in the out-of-the-box setup, HTML and CSS are required to get it to your specifications. I would like additional nesting options in the Knowledge Base to organize support articles, video tracking to host e-learning videos in the same platform as the Knowledge Base, more buttons, and more customizability around "phrases" used across the site.
One of the most frustrating pieces is user management. You have to add users to a spreadsheet, download it, then upload it to InSided to invite them to the community instead of adding users directly with their email address. It is also limiting that user invites cannot be resent as users often miss their first invite. After their first invite, we cannot send them an email invite and must direct them to register manually. I have heard that user management will be updated, so I'm hopeful this process will be modernized soon.
I also think InSided missed the mark by not having an advocacy portion of a community. Having a dedicated place for challenges with a points system tracked per act of advocacy would be ideal, but there is nothing for this in InSided. I have set up challenges, but it's all manual through posts that could be much better done. Review collected by and hosted on G2.com.
Clean design that easily allowed us to customize to our branding Review collected by and hosted on G2.com.
Missing integration with streaming events (e.g. zoom), gamification would need improvements, impossible to generate email newsletters Review collected by and hosted on G2.com.
Inisides support team is fast responding and extremely helpful. Customizing the platform to fit your companys brand is easy (plug and play).
One of the biggest reason why we pick Insided is their federate search capabilities and the embeddable. This helps our current clients get all the information they needs quickly. Review collected by and hosted on G2.com.
Reporting has been a struggle for us with using this platform. Also, not having a way to email our current community members within the platform outside of the automated emails (e.g newsletter). Review collected by and hosted on G2.com.
It has everything needed to host a community platform. The standard analytics are great! We are migrating from another system and their partnership has been great with the migration. From an admin perspective, it's pretty easy to use and get started. Review collected by and hosted on G2.com.
It would be nice if they have a standard oob integration with Oracle since we use OSVC. They do have the APIs which are helpful. Review collected by and hosted on G2.com.
The platform is very easy to use and navigate around. And once you've got the hang of it it's very easy to create new posts that look really good in a matter of minutes. Review collected by and hosted on G2.com.
The only slight negative for me was that it took a little time getting my head around some of the terminologies. For example instead of 'edit' it uses the term 'control' but this is a minor thing and once you've figured that out it's easy to use. Review collected by and hosted on G2.com.
InSided is an excellent tool that helps us to connect our product with our community. Very easily people can engage with our product regarding our launches and the help the users can provide to the community. For us, InSided is not a tool only, but a partner for our business. Review collected by and hosted on G2.com.
InSided is an excellent tool however the user experience could be better for Admins to easily find the features and how to manage them. Review collected by and hosted on G2.com.
