230 Gainsight Customer Communities Reviews
Overall Review Sentiment for Gainsight Customer Communities
Log in to view review sentiment.
The implementation process and assistance were a great help so there was minimal involvement needed from our technical team. The administration of the platform is able to be done by our community manager. We've had some great momentum in community since we launched it. It seems that our users find it easy to get started and engage with one another. Review collected by and hosted on G2.com.
We got SSO setup using our application login but some of the documentation wasn't as helpful as it could have been and our implementation specialist wasn't as knowledgeable as would have been helpful. Review collected by and hosted on G2.com.
inSided has been very simple to use and customize. We're in the early stages of implementation, and it's very easy to see how fast we'll be able to launch and find value in the platform. I've also been impressed with their support and onboarding teams and ease of integration with Zendesk, Salesforce, and Zapier. Review collected by and hosted on G2.com.
We've run into a few small things that I'd like to be able to customize (hiding a page, customizing share images for social promotion). But, these are all minor in the grand scheme of things! I haven't hit any major roadblocks yet that will significantly impact our ability to use the platform. Review collected by and hosted on G2.com.
the upsides are the quickly available templates that can get a person started almost immediately plus the super responsive Support team who are always aroundto help. Review collected by and hosted on G2.com.
The lack of co-build options is a bit of a let-off. A more aggressive CS approach to understand the usage and feedback would have helped us during the times of lean usage. Review collected by and hosted on G2.com.
The Community is structured like a content library. It looks beautiful and creates various spaces for engagement. Review collected by and hosted on G2.com.
The search functionality can be tricky, especially if you have an older Community, unearthing content from 10 years ago that's not always relevant. Review collected by and hosted on G2.com.
The team was extremely supportive throughout our deployment. It was our first community build out and the team tailored the onboarding and deployment to our needs Review collected by and hosted on G2.com.
There are some backend features that need to be added and additional analytics that would help us when reporting out to the larger business. Review collected by and hosted on G2.com.
The support is the best. They are always there when I need them. They still reach out even when it's out of there times zones. Review collected by and hosted on G2.com.
I wish there was a little more flexibility with customization with logging in. Review collected by and hosted on G2.com.
Best practice and out of the box solutions in the community, Insided hace many integrations and we can work with it and with external app, very easy to configure Review collected by and hosted on G2.com.
missing some reporting capabilities, API/integration - when you want to get it to the next level - more complex. UI - great UI/UX with your brand but can't change everything Review collected by and hosted on G2.com.
The ability to create content and give that ability to others in the team, without having to rely on engineering or a web designer. Additionally, the ability to link events and creat groups to have working LMS systems for clients who don't have the bandwidth to create their own. Review collected by and hosted on G2.com.
The learning curve can still be a little higher for those teams that want to add integrations or other more complex features. Though I do not dislike the feature itself to add integrations, it is more a nice to have, a way to make it even easier. Review collected by and hosted on G2.com.
I really like how easy it was to get up and running with Insided. Our internal teams can easily customize the experience to match our brand and we have the flexibility to add features and functionality that might not necessarily come out of the box. The CSM has also been responsive and has helped escalate our ideas on the product roadmap. Review collected by and hosted on G2.com.
The salesforce integration is a bit hit-and-miss for us at times, but overall it still works the way we need it to. Review collected by and hosted on G2.com.
It's a modern community platform with many administrative features along with integration capabilities such as SSO, Slack, and the ability to create custom integrations. Review collected by and hosted on G2.com.
It's a little tedious to set up and users would benefit from a more guided experience either through the Insided team or a self-guided portal--especially for the integrations. Review collected by and hosted on G2.com.
