![Derek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek B.") DB Derek B. Enterprise Customer Success Manager Computer Software Enterprise (\> 1000 emp.) 1/19/2024 More Options - - [Respond as Gainsight Customer Success](https://www.g2.com/survey_responses/gainsight-customer-success-review-9126900/official_response/new) "Increase productivity and organization with Gainsight" 5/5 What do you like best about Gainsight Customer Success? Gainsight is a platform that I use day in and day out every single day. I had never used Gainsight prior to my current company; the software is so intuitive that I was able to hop in and immediately find value. One of my favorite things about gainsight is the dashboarding capabilities, giving me a holistic view of my accounts, their health scores, and all high level pertinent inforamtion. Leveraging success plans and CTAs have allowed me to stay organized even when managing a vast portfolio of customers. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I can't say that I've really found anything that I dislike about Gainsight, it's a great platform for customer success teams. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping me clearly define customer goals and build success plans and actions that basically give me & the customer a roadmap to success. The ability to share a success plan with your customer is great so they can track against their goals too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 1719 reviewers think of Gainsight Customer Success 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/gainsight-customer-success/reviews)