--- title: SuiteCRM Reviews meta_title: 'SuiteCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SuiteCRM works for a business like yours. aggregate_rating: rating_value: 2.8 review_count: 3 scale: '5' date_modified: '2026-06-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SuiteCRM Reviews **Vendor:** Fynsis SoftLabs **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 2.8/5.0 **Total Reviews:** 3 ## About SuiteCRM SuiteCRM is an open source customer relationship management (CRM) application. ## SuiteCRM Reviews ### 1. Potentically a Great System **Rating:** 3.5/5.0 stars **Reviewed by:** Adrianna T. | IT Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about SuiteCRM?** SuiteCRM is capable of so many awesome things! We use ours for scheduling meetings & calls via the Google Calendar. This feature works great. Our CRM is used daily by our Sales Staff and acts as a system of truth for our Customer base. For the most part, its an easy to use system. **What do you dislike about SuiteCRM?** SuiteCRM is quite complicated in getting used to. For those folks who struggle more with Tech, its hard to adopt the CRM. With all of the customization possible, it leaves no room for support from the internal SuiteCRM team. SuiteCRM is very tricky and I find that the more features and customizations you add, the more difficult it becomes. **What problems is SuiteCRM solving and how is that benefiting you?** We needed an updated system of truth for our customer base, that could be integrated with our older ERP. SuiteCRM has resolved this issue. ### 2. SugarCRM a very useful business application tool **Rating:** 4.5/5.0 stars **Reviewed by:** Usman A. | Senior Software Engineer Sugar/ Suite CRM Web Developer PHP, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about SuiteCRM?** A very useful solution to automate your business flow **What do you dislike about SuiteCRM?** CRM is little complicated and becomes little slow overtime. **Recommendations to others considering SuiteCRM:** Yes I have recommended SUITE CRM to many people. **What problems is SuiteCRM solving and how is that benefiting you?** I am have customized many SUITE CRM according to the client's requirements. Currently i am working on the Customizations of a lawyer company. ### 3. Suite CRM - Full Demo Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2018 **What do you like best about SuiteCRM?** The best part of the Suite CRM system is it's customization and flexible options. **What do you dislike about SuiteCRM?** The basis of Suite CRM follows another competitor in the market and is basically a dumbed down version. Depending on your budget, I would highly suggest looking into one of the top 5 CRMs. **Recommendations to others considering SuiteCRM:** Suite CRM has some great features, but if you're willing to shell out the cash -- If your company is Windows based, I would highly suggest Microsoft Dynamics. If you're on a distro of Linux, checkout SugarCRM. It's good to have a PHP Developer or someone familiar with building onto existing PHP code. SalesForce is really only for those companies who don't want to be involved in the setup. They will take care of everything for you and charge you a lot for it. With the other CRM platforms out there, you can write your own code and make things nice. SuiteCRM also allows users to modify certain bits of code. **What problems is SuiteCRM solving and how is that benefiting you?** Suite CRM did not solve our business needs. We require more functionality - like web logic hooks - to be able to meet our needs. We also required a hosted application with a credible Support team. ## SuiteCRM Discussions - [WHN IS THE NEXT RELESASE OF SUITECRM IS COMING?](https://www.g2.com/discussions/37104-whn-is-the-next-relesase-of-suitecrm-is-coming) - 1 upvote - [View SuiteCRM pricing details and edition comparison](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A48%3A51+-0500&secure%5Bsession_id%5D=a6183237-bbfa-4496-982f-d1b94b3f3363&secure%5Btoken%5D=ce1b7967ef347f90812b380c6fac96bdf870c4fa7392c9f06fc2176ee0556dcc&format=llm_user) ## SuiteCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SuiteCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews)