Fyno Pros and Cons

The Fyno platform is an enterprise-grade, gold-standard product that has helped debug the delivery of all customer notifications on one platform. It is easy to download reports and reconcile with all the service providers within a few minutes.

We made zero changes in our core banking, which helped us seamlessly migrate in a few days. Fyno’s team is very responsive; their response time and resolution time in fixing minor bugs are fast. Review collected by and hosted on G2.com.

While the platform is excellent, the product UI/UX needs to be improved. We have given feedback, and they are working on launching a new version. Review collected by and hosted on G2.com.

What I like best about Fyno is how easy it is to use and integrate. It helps us automate notification workflows and saves a lot of time and resources in managing notification templates. The support team is quick to help, and the platform works smoothly without issues. The reports and dashboards are clear and useful, making it simple to understand and act on the data. It’s a great tool for building custom logic for sending notifications without spending a lot of development effort. Review collected by and hosted on G2.com.

Not much is missing in terms of features. However, it would be great if FYNO could provide separate development and product testing environments. That said, FYNO is catching up quickly, and I’m expecting this functionality soon. Review collected by and hosted on G2.com.

The immediate visibility into message performance sets Fyno apart. Rather than piecing together data from multiple dashboards, we get instant insights about which channels are hitting the mark and which need adjustment. The error handling is exceptionally smart - if a message fails through one channel, it automatically tries alternate routes without any manual intervention. This level of intelligence has transformed our customer communication strategy. Review collected by and hosted on G2.com.

We are very happy so far—nothing to dislike. Review collected by and hosted on G2.com.

Fyno allows us to centralize all our communication channels efficiently. The No code workflow builder is great and ensure that all notification logic is maintained on Fyno, without messing with my core code base. The drag-and-drop UI is easy to use, and the the team is incredibly responsive. We’ve been using Fyno for many complicated flows and the results have been amazing. Review collected by and hosted on G2.com.

I would love to see more video tutorials for all new feature releases and better documentation Review collected by and hosted on G2.com.

What I like most about Fyno is its flexibility and seamless integration into our tech stack. It's simple drag and drop interface allows us to create powerful routing flows that involves multiple channels and service providers. That combined with Fyno's unified API end points, gives us complete control over our routing flows, allowing us to optimize them on the go without touching our code base.

Alos their tech support is very good plus their response time of resolution for new requirements is very good Review collected by and hosted on G2.com.

No real dislikes. However, it would be great to receive recommendations on optimal timing for customer engagement, through sophisticated predictive analytics or timing insights beyond the currently available engagement metrics. I think this is already a part of their roadmap too. Review collected by and hosted on G2.com.

The stability I would say. Among all these complex features and supporting multiple communication providers / channels, things rarely break.

I also like their support. Very senior technical people provide support to the developers trying to integrate fyno. It was pretty simple to integrate with our system as well, helping us send communications daily. Review collected by and hosted on G2.com.

I think Fyno's developer documentation could be improved further explaining the potential of the features it provides via examples. Few cookbooks would be even more helpful.

Some important things, like the meaning of each status received in callbacks could be described and explained better. Review collected by and hosted on G2.com.

Fyno helps to integrate the most complicated processes and enhance workflows seamlessly. Fyno is easy to use and implement. There’s one additional advantage, the platform connects easily to other systems so that building and managing data pipelines becomes less of a hassle. Self explanatory UI makes it easy for non-technical users to understand and set up the construction of workflows. Regular improvements and a variety of options provide the possibility to use Fyno for various uses. However, the strongest features of Fyno are the ability to work with JSON data and process it in real time. We depend on it every day for triggering the notifications. It has a wide range of functions that are appropriate for that all business context and is suitable for common use across different teams. Review collected by and hosted on G2.com.

Frankly speaking, there is absolutely nothing worth disapproving of in Fyno. It is a nicely designed, easy to use and reliable site. The support staff is quite responsive. Review collected by and hosted on G2.com.

I love the flexibility that Fyno offers. Their features are extremely modular and integrates seemlessly with our tech stack. Their omnichannel & optichannel communication ability reduces a lot of complexity and overheads for our developers. All the features that we need are available out-of-the-box in their platform. We used their workflow builder feature for our integration and the implementation took less than a week for us. Their customer support is excellent. Review collected by and hosted on G2.com.

Since their platform has a lot of features it is easy to get lost. It would benefit us (and others) if they could create pre-recorded training sessions so that everyone in the team can learn about all the features available in the plaform. Review collected by and hosted on G2.com.

What I like most about Fyno is its flexibility and seamless integration into our tech stack. It's simple drag and drop interface allows us to create powerful routing flows that involves multiple channels and service providers. That combined with Fyno's unified API end points, gives us complete control over our routing flows, allowing us to optimize them on the go without touching our code base. Fyno providers detailed analytics and logs for all the campaigns that are sent across all channels. It gives us proof of delivery for all our messages. Also, Fyno's dashboard offers several critical insights like deliverability, open rates, most active channels, etc. Review collected by and hosted on G2.com.

I couldn't think of anything at the moment. Everything's good so far. Review collected by and hosted on G2.com.

Fyno consolidates al our channels - sms, email and WhatsApp on a single platform. The workflow builder ensures any logic can be isolated from our code base ensuring my engineering is not spending time with notifications. Their customer first focus approach and great on-call support quickly converted us from a quarterly contract to an annual one. Review collected by and hosted on G2.com.

I wish if they can build a feature around managing logic for variables in a template. This should be a problem for many logistics companies. Review collected by and hosted on G2.com.