Fusion Framework System Reviews & Product Details

The Fusion Framework® System is a tool for resilience that empowers businesses to make trustworthy decisions in the moments that matter with precision and speed. By integrating critical data, processes, and teams, Fusion customers can access real-time, data-driven insights that strengthen resilience, mitigate risk, and ensure continuity of business operations. The Fusion Framework System enables companies to: - Gain complete, real-time visibility into critical operations, enabling informed, strategic decisions based on accurate, actionable intelligence. - Strengthen decision-making capabilities by leveraging comprehensive risk insights to proactively assess, audit, and enhance operational performance. - Proactively manage risk and disruption by orchestrating structured response plans and resilience strategies with confidence. - Automate critical processes to reduce uncertainty and improve response times - Enhance preparedness and response ensuring teams are ready to act quickly and decisively in any situation. - Continuously refine and improve resilience programs based on evolving threats, industry best practices, and real-time data. The Fusion Framework System transforms traditional resilience programs into a competitive advantage. With Fusion, you can act decisively, adapt quickly, and maintain operational continuity in any situation.

Product Website

Seller

Fusion Risk Management

Discussions

Fusion Framework System Community

Languages Supported

Arabic, Danish, German, English, French, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Overview by

Kirsten Matetich

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Fusion Framework System Integrations

(7)

Verified by Fusion Framework System

Fusion Framework System Media

Fusion Framework System Demo - Emergency Operations

Easily synchronize data through our ENS integrations to connect with key personnel, stakeholders, and response teams in seconds.

Fusion Framework System Demo - Dependency Mapping

Visualize upstream and downstream dependencies, gaps, and single points of failure across the enterprise.

Fusion Framework System Demo - Risk Mitigation and Management

Connect the gaps in information across your solution areas, mitigating risks and demonstrating value to build a culture of resilience across your organization.

Fusion Framework System Demo - Identify Crucial Services and Products

Prioritize and protect everything that’s critical to your operations and customers

Fusion Framework System Demo - Dynamic Planning and Response

Create response plans specific to the impacted asset, always using the latest data and incorporating dependencies.

Fusion Framework System Demo - Vendor Service Request

Coordinate across your business throughout the vendor lifecycle from intake, risk assessment, onboarding, to offboarding.

Fusion Framework System Quick Look

BC Plan inFusion Overview

Webinar: New Disruptions. Higher Stakes. No Margin for Error.

About Fusion Risk Management

Scenario Simulation & Intelligence Overview

Official Downloads

(5)

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Building a Better Business Continuity Program: Actionable Ideas for Getting Your Program to the Next Level

It’s all About Data – Intersection of AI and Operational Resilience

Managing Third-Party Risk in an Increasingly Distributed and Regulated World

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/15/2025

"Efficient Organization with Fusion Framework, but Can Be Slow at Times"

4/5

What do you like best about Fusion Framework System?

I like how Fusion Framework System keeps everything organized and makes tracking continuity plans simple and efficient. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It can feel a bit slow and clunky at times, especially when navigating between modules or running reports. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for sharing your feedback! We’re glad to hear that the Fusion Framework System is helping keep your continuity plans organized and making coordination and reporting easier for your team. We appreciate your note about navigation and performance, and your feedback helps us continue to improve the experience. Thank you again for taking the time to leave a thoughtful review and for being a Fusion customer!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/5/2025

"Intuitive and Easy to Use Once Set Up"

4.5/5

What do you like best about Fusion Framework System?

It’s mostly intuitive and easy to use once it’s set up. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The implementation was problematic- we probably had a bad implementation team but I had to go through 2 project PMs and 3 project advisors. Review collected by and hosted on G2.com.

Response from Kendall Matthews of Fusion Risk Management

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Thank you for taking the time to share your feedback. We’re glad to hear that once configured, the Fusion Framework System has been intuitive to use and is helping serve as a centralized source of truth for your data. We’re sorry to learn that your implementation experience didn’t meet expectations. We truly appreciate you sharing this, as it helps us continue to strengthen our onboarding processes and support. Thank you again for your review and for being a Fusion customer.

Gregory D.

Senior Director of Operational Risk and Strategy

Enterprise (> 1000 emp.)

2/15/2025

"Powerful Business Resiliency Risk Platform"

4.5/5

What do you like best about Fusion Framework System?

The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterprise risk a company may face. It allows flexibility in specific areas to accomplish business objectives. We store site information, department, function processes, key contacts, and other critical business information. It is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It is not a one-stop-shop for all of your risk management needs. For example, it's not a risk management information system, or RMIS, where you can store claim, insurance, and TCOR data. However, it is a more targeted approach to managing business continuity and other risks. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for sharing your feedback. We're glad to hear that you find the Fusion Framework System intuitive and easy to use. We're committed to providig a platform that adds value and we're happy to hear that it has allowed your company to effectively manage your enterprise risks and business continuity planning.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

8/5/2025

"Fusion has the potential to be a great singular platform for companies' risk and resilience programs"

4/5

What do you like best about Fusion Framework System?

That it is built on Salesforce which provides the ability to customize and make it fine tuned for your company's specific needs. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Their customer support model. Not everything can be handled by "submitting a ticket". They need to have an option where a company can pay for dedicated real time support when needed. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for taking the time to write your review. We're glad to hear that you find the customization options valuable. We are constantly working to improve our customer support model and appreciate your feedback. We will definitely take your suggestion into consideration.

Malissa R.

Business Continuity Specialist

Small-Business (50 or fewer emp.)

7/30/2025

"Business Continuity and Crisis Management Supervisor"

5/5

What do you like best about Fusion Framework System?

Having plans available in one location and the ease of updating is the best part about Fusion. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The learning curve as an admin. Is a challenge. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for your review. We're glad to hear that you find the centralized location and ease of updating plans to be valuable in the Fusion Framework System. We understand that there can be a learning curve for administrators, and we are continuously working to improve our training and support resources to make the onboarding process smoother for new users.

Verified User in Insurance

Enterprise (> 1000 emp.)

2/12/2025

"Powerful and highly customizable tool"

4/5

What do you like best about Fusion Framework System?

If you can think it, Fusion has the ability to deliever. It is helpful to have all your data in one place and see the dependcies. Customer support is quick to respond to issues. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It often requires extensize product support to make basic adjustments/customizations. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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We appreciate your positive feedback about Fusion Framework System. It's great to hear that you find it powerful and highly customizable, and that our customer support has been responsive. We understand the challenges with extensive product support, and we're constantly working to streamline the customization process and make it more user-friendly.

VIKRAM R.

Durability Engineer

Enterprise (> 1000 emp.)

4/30/2025

"Threat Intelligence Fusion at Better level"

4/5

What do you like best about Fusion Framework System?

Holistic view of scenario

Cross Functional Collaboration Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Complex Implementation

High Cost

Interpolability Challanges Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for sharing your feedback on the Fusion Framework System. We're thrilled to hear that you appreciate the holistic view and cross-functional collaboration it offers. We understand your concerns about the complexity of implementation and interoperability challenges. We are continuously working to improve these aspects to provide a smoother experience for our users.

It's great to hear that Fusion Framework System is helping you with SCADA and OT security by merging data to detect threats. If you have any specific issues or would like further assistance, please feel free to reach out to our support team. We are here to help and ensure you get the most out of our system.

Massimo L.

Software Development Engineer

Small-Business (50 or fewer emp.)

7/19/2024

"Fusion: industry leader in business continuity software"

4.5/5

What do you like best about Fusion Framework System?

One of the thing I like most about Fusion is the integrations, becausa they allow me to incorporate additional data for any context and knowledge. Additionally, we are delighted with the automation, we are delighted with the automation on both the planning side and the risk management side. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It really has been fantastic to work with them. I like everything about this platform and I am very satisfied with how it works since I started using it until now. It is a passionate organization that wants to see its customers succeed and be resilient. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion platform has helped us create our continuity plans, categorize our risks and incidents across our organization through its ability to connect the dots and truly see our dependencies and gaps. We have very specific requirements based on our risk models and this platform allows us to meet each of them. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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It's fantastic to hear that Fusion Framework System has been instrumental in helping you create continuity plans, categorize risks, and address specific requirements. We're pleased to be a part of your resilience strategy.

Anas A.

Software Development Engineer

Small-Business (50 or fewer emp.)

7/18/2024

"Comprehensive audit and risk management tool"

5/5

What do you like best about Fusion Framework System?

I love your access point for managing compliance, it provides a clear understanding of our compliance position. I especially like the access certifications, it provides the reports I need for auditors. Ideal for performing access control reviews. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It can be a little overwhelming to see all the different features the tool offers when using it for the first time. The tool is excellent and can be put up and running quite easily once you understand its proper use. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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We're thrilled to hear that you find our access point for managing compliance and access certifications valuable. We understand that the tool may seem overwhelming at first, but we're glad to hear that it becomes easier to use once you understand its proper use. Thank you for sharing your experience with us!

Jennifer C.

Senior Manager Business Continuity

Enterprise (> 1000 emp.)

7/9/2024

"A Comprehensive Solution for Effective Risk Management and Resilience"

5/5

What do you like best about Fusion Framework System?

Fusion provides a robust platform for managing risks across various areas, including operational, strategic, financial, and compliance risks. The interface is designed to be user-friendly, making it accessible for users at all levels of technical expertise. It has customizable dashboards that allow users to tailor the information and metrics they need to monitor, making it easier to visualize and manage risks. It provides strong compliance and reporting feature which help to stay aligned with regulatory requirements. Additionally, it includes incident management capabilities, enabling organizations to respond quickly and effectively to disruptions. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I have worked in the Fusion system for many years and the only thing that I can think of as a downfall is at times the turnover of the support team can be challenging as they have grown into a much larger company. With so many organizations using the system and building it out to tailor their company getting someone in support that knows your particular organization can be challenging. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Risk Management

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Thank you for sharing your positive experience with Fusion Framework System! We're thrilled to hear that you find our platform user-friendly and effective in managing various risks. We understand the importance of having knowledgeable support staff, especially as organizations grow and customize their systems. If you have any specific concerns or need assistance tailored to your organization, please feel free to reach out to us directly.