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21 Fuse Universal Reviews
Overall Review Sentiment for Fuse Universal
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Fuse Universal is a a system that supports numerous learning solutions with a focus on 'workflow learning'. The features are futher enhance with a MS Teams Fuse App and plugins for youtr favourite web browser. Review collected by and hosted on G2.com.
As with any system, it's not 100% perfect. There are some niggles within the system, particulary those inherent of a classic LMS. However, the team at Fuse Universal are forward thinking and continuously look for ways to improve the platform. They encourage their customers to feedback and see this as a high prioirty. Review collected by and hosted on G2.com.
The technology is built upon the foundation of communities, sharing content easily and quickly and encouraging engagement into shared learning and best practice. I didn't want just an LMS, I needed to get a flow of content out and across to our members through their mobile devices, with the ease of functionality for them to consume this and engage with it. Fuse not only enables this, it gives the background tools to administer and enhance the whole process. Awesome! Review collected by and hosted on G2.com.
I can honestly say that there isn't anything I don't like. In fact when you start to look for the "that would be nice if..." you then find that their development pipeline has already captured so much from their wider customer base, that it's "in development". Review collected by and hosted on G2.com.
I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests. Review collected by and hosted on G2.com.
There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure. Review collected by and hosted on G2.com.
The platform is highly customisable, according to your business needs. This is great for me, as it means I can tailor each of our communities to the visual identity of the relevant programme or department, and can easily highlight new or relevant content. The technical support team are also incredibly efficient - they respond quickly no matter what time of day, and deliver fantastic levels of customer service. Review collected by and hosted on G2.com.
The downside to so much customisability is that you need to have at least basic HTML/CSS skills to really get it looking how you want it to, and it can take a fair chunk of time to get everything looking and working how you'd like it to if you're not confident in your visual design and coding skills. I'd recommend taking time to really plan out exactly what you want to use the platform for, and avoid trying to be everything to everyone (it can very quickly become a beast otherwise!). Review collected by and hosted on G2.com.
Managing Fuse in our organisation for over 5000 people has given me useful insights into the user learning experience. Fuse is great at understanding the learner and how the right content is being delivered. Expanding learning via communities allows popular content to be highlighted and engagement to be tracked. This provides key data when curating content, and reporting on analytics. Predicting engagement behaviours based on these insights enables us to target learning more effectively. Review collected by and hosted on G2.com.
Given that there is a roadmap for new design features for 2021, personalised dashboards highlighting individual content learning (and not just learning plans) would be useful. I know some of this is already in scope and it would be great to see this fully developed. Review collected by and hosted on G2.com.
I like how learning plans look, the ability to make things custom to any business, fact that it acts like "social media" platform for communities, and also simple things like adding digital signatures to documents etc. I love that people can learn and also share their insights with each other and engage. It has a lot of potential. Review collected by and hosted on G2.com.
Not that I completely dislike it, but the fact that coding is used made it a bit difficult for me and also, sometimes there is a slower response to a change (but that isn't really a big deal - just was a bit stressful when I was learning how to use it and felt like I might be messing things up - I just needed to wait a bit). Review collected by and hosted on G2.com.
I am sorry to say but I don't see any good parts with this service Review collected by and hosted on G2.com.
The user experience is horrible, slow and the app is super buggy. Posting a video, you need to hope a user does not check the post the first 5 minutes as it is most likely not rendered but the post is shown. Search is one of the worst implementations I seen, that is top one complain from all our users. The learning part is also bad and it is easy to "cheat" the system to gain points. When using SSO login it is super hard as a user to understand how to login and it ends up with them not logging in Review collected by and hosted on G2.com.
Very easy to use for users with social media as well as classical LMS functionalities Review collected by and hosted on G2.com.
Some functionalities are not perfectly designed for shopfloor requirements (workers without Email adress) Review collected by and hosted on G2.com.
It's easy to use and is a great platform to encourage social learning. Review collected by and hosted on G2.com.
Some of the learning plan feedback features available on mobile are not yet available on desktop Review collected by and hosted on G2.com.
Learning plan system provides a clear guided path to get through a lot of content. We use Fuse for our GM training and it's great to be able to interact with other managers and bounce ideas back and forth. Review collected by and hosted on G2.com.
The mobile application does not allow me to access some of the content correctly. Otherwise, the desktop application is great. Review collected by and hosted on G2.com.
