--- title: Fullview Reviews meta_title: 'Fullview Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Fullview works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 15 scale: '5' date_modified: '2026-07-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Fullview Reviews **Vendor:** Fullview **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.7/5.0 **Total Reviews:** 15 ## About Fullview Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing. ## Fullview Pros & Cons **What users like:** - Users value the **customer interaction replays** feature, enhancing their understanding of user engagement within the application. (1 reviews) - Users appreciate the **easy setup** of Fullview, facilitating effortless configuration for tracking customer interactions. (1 reviews) - Users appreciate the **ability to set up session replays** for better understanding of customer interactions in applications. (1 reviews) - Users appreciate the **setup ease** of Fullview, making it simple to configure replays for customer interactions. (1 reviews) ## Fullview Reviews ### 1. Transforms Support with Seamless User Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Issac O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Fullview?** I really like Fullview's cobrowsing and session replays, recordings, all in the same spot. It's super helpful for teams to know that they just need one tool to go in and see customers' old sessions, details about any issues they may have experienced during those sessions, as well as offer live support all from the same place. We do over 3,000 cobrowsing sessions every single month, which is super helpful to resolve support issues and conduct trainings much more quickly without worrying about any screen sharing headaches. Session replays help us debug user bug reports, analyze user behavior, and evaluate the success of new flows. The installation is simple, and the Fullview team worked with us to support some minor features on their end so we could have a really neat integration with our internal systems. **What do you dislike about Fullview?** We'd love to have more analytics to get insights from our ~2million+ sessions a month, like rage clicks and heat maps, for big picture insights about user sessions. Native application support for iOS and Android apps as well. Also, some level of integration to tie Fullview sessions to our bug investigation agents and observability tools would be great, like an MCP we can wire into our agents, integrations with Segment and Mixpanel, etc. **What problems is Fullview solving and how is that benefiting you?** Fullview gives insights into user journeys, allowing real-time live training and troubleshooting. It helps our support, onboarding, and customer success teams in resolving issues quickly without screen sharing headaches. It's all-in-one for cobrowsing and session replays, streamlining our support tools. ### 2. Security and fast support: peace of mind and control with Fullview **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa Z. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Fullview?** The most valuable aspect of Fullview is the security it offers to the client, as it allows viewing without modifying anything, ensuring peace of mind and control at all times. The fastest support by allowing problems to be identified in seconds by observing directly and reducing resolution time. **What do you dislike about Fullview?** The collaborative whiteboard is only available for cloud products. **What problems is Fullview solving and how is that benefiting you?** Before, the agent relied on screenshots, confusing descriptions, or long calls. Fullview eliminates that barrier by showing exactly what the customer is seeing. ### 3. Intuitive DIY Tool for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra Mikkelborg A. | Løn - og Personalekonsulent **Reviewed Date:** July 03, 2026 **What do you like best about Fullview?** I find Fullview very intuitive to use, which really helps our customers to help themselves. **What do you dislike about Fullview?** nothing **What problems is Fullview solving and how is that benefiting you?** I use Fullview to give our customers quick and good guidance on our system, enabling them to be more self-sufficient. It's a very good DIY tool. ### 4. Simple implementation and clear, customer-friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Fullview?** The implementation is simple, the user interface is clear, and overall everything seems very customer-friendly. **What do you dislike about Fullview?** Everything is available that we need for our use ........... **What problems is Fullview solving and how is that benefiting you?** Support cases, customer guidance, and onboardings. ### 5. A must-have for people who take their customers seriously **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** I have never experienced a product that feels this much like a cheat code. Starting with the replays. It cuts down the time it takes for supporters to locate the problem significantly, essentially removing the need for back-and-forths like "Did you mean this?", "No, over here", "Oh, this here?", "Nono, inside this menu" etc. You know precisely what the user is experiencing instantly. It is also worth noting that the option to see what is happening in the console has reduced the time it takes developers to fix bugs by a lot. Regarding sessions, it just takes support to the next level. It feels more professional while still getting the same benefits of solving tickets faster. Lastly, we are using the Intercom integration, which works flawlessly. **What do you dislike about Fullview?** I honestly don't have a lot to say. The pricing seems fair for the product. It performs as advertised and is simple to use. **What problems is Fullview solving and how is that benefiting you?** I think most owners or users of platforms like ours, know that quality support is the main factor in your NDR. So being completely clear-cut, Fullview helps us maintain that key metrics. Also, as a business, one of our UPIs is customer support. It is actually often a deciding factor in our sales cycle for new clients. Amazing support is grossly underrated but made easy with Fullview. ### 6. Transparent and easy to use support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Malte F. | Product Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** Being able to see our uses sessions one by one with proper user identification, to track specifically what happens during their session. This is both invaluable to our support, as well as CSM to look into user journeys and how we can optimize flows and features **What do you dislike about Fullview?** We started almost a year ago, back then there were a few performance issues, but this has since then been optimized a lot. We don't feel any lag on our platform anymore **What problems is Fullview solving and how is that benefiting you?** We had a lot of trouble understanding what happens on the users end visually, when they experienced bugs in our system. Now being able to actually see directly if it is user error or system error, helps us save a lot of time troubleshooting. Being able to filter on specific actions and events also helps us identify if the issues are singular or happening across users and customers ### 7. Awesome experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fullview?** Love what Fullview is doing, and the people behind it is really passionate and helpful as well. We had some troubles at first but as more features are introduced it is now perfect for our use case. **What do you dislike about Fullview?** Customization is a bit on the costly side (but you get what you paid for!) **What problems is Fullview solving and how is that benefiting you?** Anonymous co-browsing ### 8. Real Time Customer Actions **Rating:** 5.0/5.0 stars **Reviewed by:** Roman V. | Marekeying, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Fullview?** I like the ability to setup replays to see how customers have interacted in an application. **What do you dislike about Fullview?** I don't have any complaints about the software. **What problems is Fullview solving and how is that benefiting you?** It is important for us to have an insight to what our customers are doing in our applications so that we can make UI/UX changes to be able to drive help in our customer's journeys. ### 9. Great tool for support, reproducing bugs and improving customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav K. | Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Fullview?** FullView helped us navigate through replays of the customers using our product and this only helped us discover and rectify hundreds of bugs and glitches in the product. We even found few issues which otherwise had passed our internal test suites and QA. A must tool for SaaS and digital product companies. **What do you dislike about Fullview?** We are in no way disappointed by the platform. It is somewhat on the higher side of pricing but is okay with the features and functionalities they provide. **What problems is Fullview solving and how is that benefiting you?** Earlier we were using three different tools to measure customer actions, see the replays, and log issues/errors, but now only one piece of software is doing everything with ease and great features. ### 10. Excellent. It helped me with my browsing and co-browsing. **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas N. | Academic Counsleor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Fullview?** It helped with what my customer wanted. The co-browsing and real time chat was good. **What do you dislike about Fullview?** I didn't really find anything wrong. Support agents took some time to get to once in awhile. **What problems is Fullview solving and how is that benefiting you?** Helps me better serve my customers. - [View Fullview pricing details and edition comparison](https://www.g2.com/products/fullview/reviews/fullview-review-7637780?section=pricing&secure%5Bexpires_at%5D=2026-07-13+07%3A27%3A56+-0500&secure%5Bsession_id%5D=22e3d508-db15-4f92-9422-6b25aa8aa65a&secure%5Btoken%5D=c523e6a02de3e12f338d19f3575b49d1fffef96a526d7b02192031207b522c39&format=llm_user) ## Fullview Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Administration** - Screen Sharing - File Sharing - Session Recording - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Generative AI** - AI Text Generation - AI Text Summarization **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Identity Verification** - ID Scanning - KYC - Credit Check **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Visitor Information** - User Identification - Search Box **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Summarization **Agentic AI - Digital Customer Onboarding** - Decision Making **Security** - Data Encryption - Compliance **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top Fullview Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,931 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,368 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) - 4.6/5.0 (588 reviews)