That ability to dissect user experiences to get at the heart of friction points is an obvious and always noteworthy callout; however the support of the customer success team is the stand out for me. Best in class hands-down. Review collected by and hosted on G2.com.

I don't have a dislike so much as a note for folks considering tools in this space, not just Fullstory. You need to make sure that you budget time and energy for identifying and providing descriptive attributes to the key data point within the mountains of data that these tools collect, especially if you are a highly data democratized org. Review collected by and hosted on G2.com.

Fullstory Workforce provides a great platform for companies to get insights into how users are leveraging internal tools and the best ways to optimize them. Review collected by and hosted on G2.com.

The learning curve with Fullstory can be steep for some but once you get the hang of it - it's a breeze. Review collected by and hosted on G2.com.

Fullstory gives us a clear, visual understanding of how users interact with our product. The session replay feature is especially helpful for identifying pain points and validating feedback from users or support teams. It’s also easy to share recordings across teams to drive alignment and prioritization. Onboarding and integration was super simple and the customer success team made any hurdles we encountered easy to overcome. Review collected by and hosted on G2.com.

The amount of data available to you once you get started can be a bit overwhelming at first, especially for new team members who aren’t familiar with behavioral analytics. However, the Fullstory team has helped make sure our internal teams have the tools to get the most out of the product! Review collected by and hosted on G2.com.

The product is easy to use. The people help along the way. Review collected by and hosted on G2.com.

After using it for some time, no immediate dislikes come to mind. Review collected by and hosted on G2.com.

In short, Fullstory flat out works out of the box in the way you would expect it to work, and it works very well. The barrier to actionably working with your data is super low, both from an integration and from a learning how to use the tool standpoint. While it is highly customizable, it provides an out of the box experience which can get you 80-90% of the way there with fundamental analysis of user behavior data. Review collected by and hosted on G2.com.

I have no large items I dislike about Fullstroy. If I were to come up with examples, I would have to pick feature-level gripes such as not being able to change the date granularity of all the charts on a Dashboard with one filter, or not having custom properties separated into separate columns in a data export. Review collected by and hosted on G2.com.

The software offers robust capabilities and makes it easy to manipulate data. I find its features powerful and straightforward to use when working with different datasets. Review collected by and hosted on G2.com.

It can sometimes be finicky when it comes to capturing images or certain data segments. Review collected by and hosted on G2.com.

Fullstory is very user-friendly and allows for deep analysis without needing to be especially technical. There are lots of templated reports and other widgets that allow for a fast setup and immediate analysis. Review collected by and hosted on G2.com.

There is nothing specific I dislike about the product Review collected by and hosted on G2.com.

Fullstory is absolutely key for our optimisation and experimentation plans within the business. It really helps us to understand our customers better, see where the pain points are, how to resolve them and then monitoring the tests and reporting once they are done. Review collected by and hosted on G2.com.

I would like to be able to do a "compare to previous period" on a full dashboard rather than having to go into each metric or funnel individually. Review collected by and hosted on G2.com.

The flexibility. Im able to pull based on css, text, url, etc. Review collected by and hosted on G2.com.

I really wish we could retroactively set up Pages. Also its annoying that might pages get grouped as domain.com/* in page flows Review collected by and hosted on G2.com.

The team is incredibly responsive and insightful, always ready to set aside their tasks to offer help whenever needed Review collected by and hosted on G2.com.

Navigating the software isn't always straightforward, and it often demands a certain level of knowledge and training to achieve what you need. Review collected by and hosted on G2.com.