We've been using Usetiful for a couple of months in our Saas tool to help our users navigate our features and ultimately offer a better user experience, on Usetiful we're able to easily implement tours, checklists, smartips and even a knowledge base. All of these have been helpful in reducing our churn rate.

It's quite easy to use and the team at Usetiful offers demo sessions so as to best customize the implementation.

Overall, we're very satisfied with the product ! Review collected by and hosted on G2.com.

nothing in particular really, would be great if they can offer additional pricing plans based on the number of tours that are launched. Review collected by and hosted on G2.com.

Watching customer sessions is amazing - being able to actually see what our customers are doing. Review collected by and hosted on G2.com.

Dashboard usage and UI are unintuitive and only have 90 days of data. Review collected by and hosted on G2.com.

Great to see it records every interaction, click,s scrolls, feel like you're watching over users shoulders in real time. Also responsive support. Review collected by and hosted on G2.com.

Can be a little overwhelming at times to know where to begin. Review collected by and hosted on G2.com.

As a PM with no code skills, I love working with Usetiful. First of all, it was easy to implement it and start building product tours, customer feedback surveys, polls, release notes, and any kind of marketing communication with the team. I can manage it myself. Secondly, their customer success and support teams are helpful. I had a request and they helped me to find a solution within two days. Review collected by and hosted on G2.com.

I find analytics reports confusing to interpret. It can be improved. Review collected by and hosted on G2.com.

Easy and quick access to data like heat maps, page visits, and clicks. Easy to implement. Review collected by and hosted on G2.com.

I just wish it was more robust. It supplements my other analytics platforms but it has the potential to replace them,. Review collected by and hosted on G2.com.

fullcapture indexes every interaction on our site. Every day I have a new question that I did not anticipate needing metrics for beforehand. Tagless architecture and ease of implementation allows me to search for any user interaction without requiring tags beforehand. Review collected by and hosted on G2.com.

ad-blockers can prevent fullstory from capturing every session Review collected by and hosted on G2.com.

FullStory has been a game-changer for us. The platform is powerful, but what really sets it apart is the support. Working with Liz, Jill and the team has been fantastic—they truly feel like partners, not just vendors. Their insights and dedication have made a huge impact. Review collected by and hosted on G2.com.

There's a bit of a learning curve, but the payoff makes it more than worth it. Review collected by and hosted on G2.com.

Usetiful's suite of onboarding tools is easy to use and intuitive. I don't have much coding experience, so I appreciate the no-code approach. I especially enjoy the product walkthrough tours, which has helped our users understand and adopt the new product features. Documentation is also quite good as well; I was able to answer all my questions through their online documentation. Integration was easy as well. Review collected by and hosted on G2.com.

Would love more survey functionality that is native to Usetiful. Usetiful has some straightforward, simple survey options, but for more detailed surveys, such as long form answers, I need to integrate a different app into Usetiful. Review collected by and hosted on G2.com.

The UI to manage and view customers going through the product Review collected by and hosted on G2.com.

Cost is too high for a small startup. Our team had to look elsewhere due to budget Review collected by and hosted on G2.com.

The ability to set up some very deep funnels and segments that give us a very intimate view of issues our users have. Review collected by and hosted on G2.com.

The huge amount of tracked events it is actually spending from its quota. Review collected by and hosted on G2.com.