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Fullstory Reviews & Product Details - Page 26

Fullstory Overview

What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
Product Website
Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products


Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,923 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.


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Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Security Badge
Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
785 Fullstory Reviews
4.5 out of 5

Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Lisa B.
LB
Senior Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is super easy to use. I set up funnels to monitor new feature launches which took me no time at all to figure out when I first used the tool.

The visibility it provides for Product teams is incredible. You learn all kinds of things about the flow of your product you didn't know. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Nothing! It's a great tool to have in your organization. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

- User experience visibility

- Common points of frustration

- Discoverability Review collected by and hosted on G2.com.

Amir Z.
AZ
CEO & Co-founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Fullstory?

Our team signed up for full story to get more insights on customers to understand which features were most used from which accounts to help us build a better product. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It gave great data, but I don't feel like we ever got full use of the product, and it might have been because of how we were using it for customerrstand what features and activities were more desired by our success to unde customers. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

FullStory provides usage analytics to help understand how users are engaging with what features and products. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

What I like best about Fullstory is how helpful it is when we need to understand users' behavior in our app, as we can easily track what they're doing. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

For what I'm doing with Fullstory, it answers my needs to the fullest Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It helps us understand what problems our users have when using our app - we can quickly identify those problems and address them Review collected by and hosted on G2.com.

Asianna R.
AR
Lead PA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Being able to research client and internal concerns and getting to the root of the problem. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Nothing, I really enjoy using this product for client success. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It allows me to deep dive into client and internal issues Review collected by and hosted on G2.com.

SP
Ecommerce Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It's a great platform that has the ability to take a world of data and funnel it into charts and flows.The visual graphs and customer journy view are great. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

No set reports - everything is manual to create. Lots of data and can be overwhelming to use and know where to start. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understanding the flows of our customer journey, where their pain points are and how we can make it better for our online customer. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It provides great insights into our users' daily actions. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It is hard to navigate, and understand what feature does what. As a result, I've had no motivation to explore Fullstory beyond my immediate functionality. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory allows us to view our users' exact trajectory throughout the product. It helps us view user actions that may not have analytics events attached to them, and provides a holistic view of what our users are doing on our platform. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Love fullstory for keeping track of analytics and full replays of customer sessions. We have used this service many times to investigate bugs and determine next steps in our case process. Great UI. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I think I get a lot of unneeded notifications when logging on to their website that I don't find helpful. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory helps me analyze how our customers use our platform and follow up with training and other assistance to imporve their experience. Review collected by and hosted on G2.com.

Thomas F.
TF
Conselheiro
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

FullStory has been a game-changer for us at BEES. It has significantly expanded our data analysis capabilities within the Business Intelligence team. The seamless integration with Amplitude makes it effortless to identify events and track issues, making data management a breeze.

The pre-built QPIs like RageClick, ErrorClick, and DeadClick are valuable, but what truly sets FullStory apart is the flexibility it offers. You can create custom segments, metrics, and dashboards to gain deeper insights and improve user experience.

FullStory allows us to delve into the user's journey on our platform, all while ensuring data security and compliance with LGPD. Since implementing FullStory, our management has experienced exponential growth. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Inneficiency to track on Apps, since FullStory was originally disegned for web, it do not have all the features for APPs Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understand where users face fricction inside my platform Review collected by and hosted on G2.com.

Jeffrey M.
JM
Senior Security Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory has saved our bacon so many times! What a lovely way to dive into some data! Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Dark Mode would be cool, maybe they have it, but I can't find the feature. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Diving deep into our app. Review collected by and hosted on G2.com.

NM
Senior Growth Marketing Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Heatmapping tool and videos to watch user behavior on the website. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Take a lot to set up the initial product and needs to be maintained. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Learning how users use the page from a KPI standpoint and eCommerce Review collected by and hosted on G2.com.