Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
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Easy to use view of heatmaps and recordings Review collected by and hosted on G2.com.
Sometimes it can be a little hard to create certain segments and analysis if you're not well versed with the software Review collected by and hosted on G2.com.
The main use of FullStory for us is the recorded sessions, especially around proof-of-concepts. It's very useful to be able to go back and see how the user interacted with the system. Review collected by and hosted on G2.com.
The system is complex, watching videos is not scalable and it's difficult to get quantitative insights from it for a SaaS B2B use case. Review collected by and hosted on G2.com.
Being able to help customers by seeing their pain points and being able to verify there is an issue with our software. Review collected by and hosted on G2.com.
There is a lot of information to learn. I don't dislike it, I just am a little overwhelmed. Review collected by and hosted on G2.com.
How we can reply user sessions.
How we can record interactions.
How we can integrate external platforms, like logging.
How we can hide sensitive information.
How we can create multiple accounts.
How easy we can integrate it!
The amazing support! Review collected by and hosted on G2.com.
How to enroll users.
How to create new accounts.
How to allocate sessions, It would be great to allocate them dinamically based on past usage and future trends. Review collected by and hosted on G2.com.
Our team loves fullstory. In particular the heat maps and recorded sessions are a great way to better understand what our customers are doing on our site and any pain points/road blocks they may have. Review collected by and hosted on G2.com.
I wish there were more options around the nodes in the journey mapping to allow for great detail in seeing how users flow to/from particular pages to page types Review collected by and hosted on G2.com.
This is one of the best ways to test, qc, and investigate user-facing issues. Cannot be happier with the product. Review collected by and hosted on G2.com.
Seems to be flaky when users have ad-blockers enabled. Review collected by and hosted on G2.com.
It works so well and is easy to use! Their suppor tis great. Review collected by and hosted on G2.com.
Fullstory un fortunately is a 3rd party so we need to mask a lot of data on the fool. Review collected by and hosted on G2.com.
The ability to gain firsthand insight into user journey, painpoints.
Funnels, Heatmaps and Segments are really helpful Review collected by and hosted on G2.com.
Nothing really. It's a huge improvement from other tools I have used Review collected by and hosted on G2.com.
The log of user events complete with video data is unmatched in terms of evaluating specific account errors users experience. It also helps verify if a client followed the troubleshooting steps! Review collected by and hosted on G2.com.
Search UI does require some use before it becomes intuitive. Review collected by and hosted on G2.com.
