# Panorama Reviews **Vendor:** FrontStream **Category:** [Fundraising Software](https://www.g2.com/categories/fundraising) **Average Rating:** 4.0/5.0 **Total Reviews:** 66 ## About Panorama Over 20,000 nonprofits and socially-minded companies have used Panorama by FrontStream to power their auctions, charity events, peer-to-peer and online fundraising. As an all in one digital fundraising solution, donor management and CRM is baked right in so you have one source of truth for all your engagement with your supporters & volunteers. Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. Panorama also includes a secure, level one PCI-Compliant payment processor that makes donating a seamless, hassle-free part of the process. ## Panorama Pros & Cons **What users like:** - Users commend the **exceptional customer support** of Panorama, noting their reliability and dedication to resolving issues promptly. (12 reviews) - Users highlight the **ease of use** of Panorama, appreciating its intuitive navigation and seamless performance. (8 reviews) - Users value the **helpfulness of staff** at Panorama, highlighting their expertise and support during critical events. (8 reviews) - Users praise the **effective fundraising support** by Panorama, highlighting excellent service and tailored event assistance. (4 reviews) - Users commend the **fast and responsive tech support** of Panorama, enhancing their overall experience with the product. (4 reviews) - Users value the **seamless integration of donation mechanisms** in Panorama, enhancing efficiency in their fundraising efforts. (3 reviews) - Features (3 reviews) - Navigation Ease (3 reviews) - Platform Quality (3 reviews) - User Interface (3 reviews) **What users dislike:** - Users find Panorama's **limited features** frustrating, especially in customization and ease of use compared to newer platforms. (4 reviews) - Users find Panorama's **learning curve daunting** , leading to frustration with complexity and setup challenges for new users. (3 reviews) - Users feel the need for **missing features** in Panorama, seeking more flexibility and intuitive customization options. (3 reviews) - Users report **auction issues** with Panorama's back end, hindering item management and participant access during events. (2 reviews) - Users find Panorama's **complexity** overwhelming, particularly with its steep learning curve and time-consuming setup process. (2 reviews) - Users are frustrated by the **inability to create user profiles** for managing and tracking donations effectively. (2 reviews) - Users express disappointment with **import issues** as promised data transfer failed, affecting their experience despite attempts to resolve. (2 reviews) - Users find the **limited customization options** of Panorama frustrating, especially for advanced reporting and analytics features. (2 reviews) - Users express frustration with **poor customer support** , highlighting slow response times and lack of direct communication options. (2 reviews) - Technical Issues (2 reviews) ## Panorama Reviews ### 1. Easy to Implement, a Breeze to Use, and Impressive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Cedric B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Panorama?** I have been involved for a few months and have found the ease of implementation to beneficial. Its ease of use makes it navigation a breeze. The customer support has been night and day over the last CRM I was using and as I go through the training the number of features is very impressive. I am in the Panorama several time a day pulling out important and valuable that is essential to my job duties. It was extremely easy to slide into using Panorama. **What do you dislike about Panorama?** I have yet to find a downside to using Panorama. **What problems is Panorama solving and how is that benefiting you?** The Foundation that I run is staffed by me for 30 hours a week and a bookkeeper who is in 3 to 4 times a month. Most of the heavy lifting as far as work is done by me and having a CRM that I don't have to worry about jumping between logins to different programs makes a world of difference. ### 2. Helpful CRM-Event Link and Great Support, but Tedious Defaults and High Fees **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Panorama?** As a small non-profit, having our event management linked to our CRM is really helpful at eliminating some of the administrative work we had previously using two separate platforms for these functions. It has some really nice ways to denote event participants in our constituent manager but doesn't allow these features to be used for transactions that we put in manually because they happen off of the panorama platform (via check or donor advised fund for example). I do appreciate the ease of contacting our support agent and always being able to hop on a zoom call to discuss features or issues. **What do you dislike about Panorama?** There are quite a few annoying defaults in navigation and data entry that make certain tasks tedious, especially when dealing with a large number of auction items or guests. I've always been able to put in suggestions but some things that I've had to suggest are pretty common sense that they should already be programmed into the system. Like being able to set your paddle raise thermometer to zero if you don't want to include previous event donations in your paddle raise totals. We were also surprised by the very high fees when you add in both the platform fee and then the external payment processing fees. It's a lot when you're a small non-profit. **What problems is Panorama solving and how is that benefiting you?** Automatically pulling in donation data to our CRM for any event transactions or donations that come through their system. ### 3. Frontstream’s Team Made Our Event a Breeze—Incredible Support from Heidi **Rating:** 5.0/5.0 stars **Reviewed by:** Rose B. | E.D., Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Panorama?** "I wanted to share how much I appreciate Heidi and the team at Frontstream. Working on the Highmark Walk for A Bounce Forward has been a whirlwind, and Heidi has been right there to help me manage it all. Her team helped create our logo and handled the sponsorship placements with such care. They’ve truly helped me maximize my time, and I am so grateful for their support. Many blessings!" **What do you dislike about Panorama?** Nothing at all - Everthing is great and the team is so helpful! **What problems is Panorama solving and how is that benefiting you?** Helping us leverage our time ### 4. Bidding for Good is the best available online charity auction site with great customer service too. **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Panorama?** I have put on 9 auctions with Bidding for Good and raised close to $250K. I am also a frequent bidder in auctions put on by others. I like the bidder interface. I think it is the best of all the competition. The back end needs improvement but customer service has been very good. Ayesha Rumble and Scott Thomson listened to us and helped us a lot in our recent auction - especially in the last few days when we thought our auction was failing. We ended up receiving bids that were twice what we expected. Good work Ayesha and Scott! The Bidding for Good community is impressive too. **What do you dislike about Panorama?** The back end of Bidding for Good has been wonky. For example we had 146 items in our recent auction but needed to change the bid increment for almost every item. Once I made the change and hit "Save" it took me all the way to page 1 item 1. We had 6 pages of items had to start at the beginning every single time! The front end (bidder facing) part of BFG is great but please improve the back end so it is easier to make changes to published items! **What problems is Panorama solving and how is that benefiting you?** We needed more bidders for our auctions. Ayesha Rumble and Scott Thomson helped us with some last minute technical issues and helped us reach out to the impressive Bidding for Good Community ### 5. Thank you for helping us cultivate and appreciate our Donors! **Rating:** 5.0/5.0 stars **Reviewed by:** Connie C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Panorama?** The support I receive from their tech services person Jhon is truly extraordinary! I am a volunteer for our Foundation and Community Library and we do two campaigns each year. As I volunteer I often need to relearn parts of what I need to do to both generate our solitation letters and to write the thank you notes, complete with pictures, signatures, personalized headers and footers! Jhon is the reason we can make all of this work! He is knowledgeable, patient and kind! I recently was given another Consultant Colleen who will be giving us direct personal on line training to teach us everything Panorama has to offer! **What do you dislike about Panorama?** We started in 2015 with GiftWorks that has now evolved into Panorama - so I have a very long history and truthfully no dislikes~ **What problems is Panorama solving and how is that benefiting you?** Raising money for Murrysville Communiy Library! Writing our Appeal Letters and Thanking our generous Donors! ### 6. Very Easy to Use and Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jim J. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Panorama?** It is very easy to use and it is intuitive. **What do you dislike about Panorama?** At this point, I have not experienced anything about the program that I dislike. If that changes in the future, I will let my contact at Frontstream know my issues. **What problems is Panorama solving and how is that benefiting you?** We are using this for a fundraiser and it is much better than the product we have used in the past. ### 7. Marketing and Tech Support via Bidding for Good **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | VP Fundraising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Panorama?** We love the personal customer service. We receive lots of tech support from Ayesha Rumble and the IT support team vie email but when necessary, we can have a live chat via Zoom. **What do you dislike about Panorama?** On Giving Tuesday Campaign, we only had access to very few of our participants. (124 out of over 800) I would prefer we could access our email list we use in our auctions. **What problems is Panorama solving and how is that benefiting you?** The seminars gives us ideas for fundraising for SOAR and how to approach end of year request for donations. ### 8. Exceptionally Smooth and User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Angela E. | Social Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Panorama?** Such a clean and well running platform. Makes my job so much easier **What do you dislike about Panorama?** The ONLY one I have found, is that I'm not able to enter volunteer hours all at the same time. For each day worked, I have to re-open the section. **What problems is Panorama solving and how is that benefiting you?** Makes entering donations and retrieving them so much faster and more efficient ### 9. Heaven Software : as it helps millions of needy get funds **Rating:** 4.5/5.0 stars **Reviewed by:** samagra B. | Sr. HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Panorama?** I find its usage and navigation very easy. UI of Panorama is very rich and gives a good feel while working. Never stucks or lags no glitch at all. Its helps with direct giving, P2P,online auctions and events. **What do you dislike about Panorama?** Nothing to dislike about Panaorama. I dont find any issues. Only that one-time and recurring direct donations cannot create user profiles for managing, tracking, and updating their donations and donation records. **What problems is Panorama solving and how is that benefiting you?** Panorama helps me collate the information and data on the CRM very easily and efficiently.helps maintaing auction data and details at one place. ### 10. Helpful and High Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Panorama?** It is user friendly, and the staff does a great job of resolving any difficulties. **What do you dislike about Panorama?** Sometimes you have to make very minor, hidden adjustments to make things work. **What problems is Panorama solving and how is that benefiting you?** Creating a database to reach out to organizations, it allows us to easily organize and know what groups we have. ### 11. Very helpful staff and platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Maddison D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Panorama?** With today's technology, just about anyone can create a comprehensive platform to help you do what needs to be done. What makes Panorama really stand out is their people. Every employee we've interacted with has gone the extra mile to serve us, even after the contract was signed. It is that kind of support that small nonprofits like us really need and appreciate! **What do you dislike about Panorama?** If I had to choose something, I would say that I would like to see more recorded trainings offered as refreshers after the live training. The system overall is fairly user-friendly, and as I mentioned before the staff have gone above and beyond to answer any questions we may have along the way. **What problems is Panorama solving and how is that benefiting you?** A comprehensive all-in-one platform to manage our donors and host online fundraising opportunities. ### 12. Streamlined Centralized Management for Palo Alto Firewalls **Rating:** 4.0/5.0 stars **Reviewed by:** Akshat G. | Cybersecurity Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Panorama?** Panorama makes it extremely effective to manage multiple Palo Alto firewalls by providing a single, centralized platform for policy configuration, device configuration, and log analysis. I especially appreciate the way it allows you to enforce similar policies across scattered environments and facilitates complex tasks like updates and reports. The user interface is simple, and dynamic address groups and template stacking are convenient features in large implementations. **What do you dislike about Panorama?** While feature-rich, Panorama can at times be intimidating to new users due to its complexity and learning curve. Initial setup and configuration can be time-consuming, and the occasional lag in pushing policies out to devices frustrating. The reporting and analytics, while useful, could also be more customizable and intuitive than some newer management platforms. **What problems is Panorama solving and how is that benefiting you?** Panorama solves the complexity of managing multiple Palo Alto firewalls spread out across locations by consolidating the management of policy, configuration, and monitoring into a single console. This reduces administrative overhead significantly, offers consistent security policy throughout the entire network, and provides greater visibility into network activity. As a result, it allows us to respond to threats faster, simplifies audits and compliance reporting, and makes our firewall management much more scalable and efficient. ### 13. Excellent P2P product. Functionality, particularly for non-profit fundraising, is solid. **Rating:** 4.5/5.0 stars **Reviewed by:** Gene S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Panorama?** Its Technical Support team. They are fantastic. Norrie and Samantha in particular. The team responds rapidly with fixes and recommendations. This is especially important when you are rushing to get your event up and running and find that something isn't working as planned. For me, it's usually that I rushed so much that I missed something, or messed something up, during the setup. They are quick to escalate any other issues. The other very important feature of the P2P product is that it manages fundraising so that it is compliant with IRS regulations. This removes much of the burden of preserving the tax-exempt status for donors and registrants. **What do you dislike about Panorama?** The P2P product will frustrate experienced front-end web developers and web designers. Those tools are somewhat elementary compared to more powerful products. But in the end, the visual presentation is satisfactory enough to ake advantage of the back-end functionality. **What problems is Panorama solving and how is that benefiting you?** Fundraising that is compliant with IRS regulations governing donations to 502 c 3 organization. ### 14. Excellent Customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Panorama?** The customer service team is reliable, fast, friendly, and respectful. **What do you dislike about Panorama?** With rapid technological advancements and the dynamic needs of the market, there is always room for improvement. The app is reliable, but it would be even more helpful to continue developing it by adding more features and flexibility. **What problems is Panorama solving and how is that benefiting you?** Fundraising ### 15. Panorama does the job well at a great price! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Panorama?** We have been using Panorama for years. As a nonprofit every dollar counts. Over the years they continue to add services that help us engage with donors, create events and streamline data entry so we keep up with the ways in which our donors give. Tech support is timely and responsive. Jhon resolved my issue so quickly I missed the email resolution at first. Highly recommend. **What do you dislike about Panorama?** There was trouble with the import feature but they had a high level team working on the issue to resolve it **What problems is Panorama solving and how is that benefiting you?** Helps us track our donors, interaction and flexible reporting. Data entry is minimized. Cost is reasonable. ### 16. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy L. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Panorama?** I like the ease of using Panorama do clearly keep track of our company donations. Everything is sufficient and well organized within the system. **What do you dislike about Panorama?** I have nothing bad to say about Panorama. **What problems is Panorama solving and how is that benefiting you?** I was able to get my mailing lists properly downloaded to follow up with donors. ### 17. Panorama Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Panorama?** I like the ease of using the interface. Staff very friendly and willing to help in any way that they can. **What do you dislike about Panorama?** I don't dislike anything about Panorama. It's a great platform **What problems is Panorama solving and how is that benefiting you?** Peer to peer fundraising tool ### 18. Great personal touch and direct on-site customer support for our big event **Rating:** 4.5/5.0 stars **Reviewed by:** Paul S. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Panorama?** Here at Gilpin Hall, we were honored to celebrate our 200th Annviersary and needed some direct on site help to ensure our fundraising and celebratory event went smoothly. For a reasonable fee, Panorama arranged to have Kendall Carney and Samantha Otero come to our event and set up our payment processing devices and be available to oversee that all transactions went smoothly. We were so pleased with their expertise, kindness and felxibility during our busy event and couldn't be more satisfied with the help we recieved from them and Panorama. Thank you for a job well done!!! **What do you dislike about Panorama?** We are still working our way to mastering Panorama and making a part of ur daily workflow. **What problems is Panorama solving and how is that benefiting you?** Panorama is bringing us into the 21st century and away from paper fundraising. ### 19. Fantastic Comprehensive Donation Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob N. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Panorama?** Panorama’s seamless integration of a myriad of donation mechanisms (direct giving, peer to peer, online auctions, events, etc.) boosts efficiency when consolidating into the Giftworks CRM! **What do you dislike about Panorama?** The fact that one-time and recurring direct donations cannot create user profiles for managing, tracking, and updating their donations and donation records. **What problems is Panorama solving and how is that benefiting you?** Panorama is helping us dramatically in the management of our Constituent Records. ### 20. Pretty good product, may not be completely for us **Rating:** 4.0/5.0 stars **Reviewed by:** Brittney G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Panorama?** The customer service is usually good and fast. I had a recent issue and Katie Lomshek was the one helping me. While it still hasn't been completely resolved (the longest time to resolve an issue ever), she has been great communicating throughout the process and updating me on where they are. I have confidence it will eventually be fixed! We are a small org and probably don't use the product as suggested. Seems there are several features we don't need to utilize, but maybe we will eventually get there. **What do you dislike about Panorama?** The 4% processing fee for every donation. My donors complain sometimes about covering it, but we unfortunately loss money when they don't and we have to cover it :( **What problems is Panorama solving and how is that benefiting you?** Our latest donation and transaction reports have been off. What we see on our reports are a few cents off from our deposits into our bank, so this is creating a bookkeeping nightmare right now. ### 21. Great Auction and Donation Platform with Helpful Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Panorama?** Customer Service is easy and quick to get in touch with. They also are proactive on fixing issues **What do you dislike about Panorama?** We were told that we could transfer data over but that was not the case and they never followed up to help us find a solution. We found other ways around but still disappointing **What problems is Panorama solving and how is that benefiting you?** Panorama helps us streamline our in-kind donations and helps us to quickly and efficiently raise money ### 22. Exceeding Goals and Exceeding Expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Lynn W. | Eastern Northeast Region Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Panorama?** The Team was the reason for the standout experience. It's people like Samantha Otero that understand the needs of your organization and help to meet and acheive your organization's expectations. **What do you dislike about Panorama?** I don't really feel there were many, the platform is so user friendly and your customer manager responds so quickly. It's a great tool and I can't say enough good things about it. **What problems is Panorama solving and how is that benefiting you?** I used the tool for Fundraising and 2024 was a banner year for us. We raised the most money this year then we ever have! ### 23. Very helpful help line **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Panorama?** The service line was very quick and helpful, I had two issues and both were solved very quickly, Thank you Katie Lomshek **What do you dislike about Panorama?** It is a little difficult to learn and use, I wish there was more resource material available **What problems is Panorama solving and how is that benefiting you?** Makes a website for us and gathers them all in one place for easy access ### 24. Great tools for a custom look! **Rating:** 3.5/5.0 stars **Reviewed by:** Alexandre F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Panorama?** The ease of use and the flexibility to add custom html and javascript to get the page design exactly like you want. Love the ability to correct the user data. The quick and efficient customer support of the Panorama/Frontstream Team, especially Heidi our account director and Tamara & Katie at the Helpdesk. **What do you dislike about Panorama?** Unable to bulk edit or import data for some tools, but not a deal breaker. **What problems is Panorama solving and how is that benefiting you?** Panorama fundraising tools are various and reliable. Wether you need a simple donation form, a purchase item platform, an auction platform or a participative event platform with teams and users management, Panorama has it all, under the same roof. ### 25. Smartlists **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Panorama?** Our department likes the use of Smartlists. The support team truly does their best at explaining how to best utilize them. The last rep, Mike, that assisted me was very helpful. **What do you dislike about Panorama?** There are not "videos" that can be viewed for the various Smartlists to be created. **What problems is Panorama solving and how is that benefiting you?** N/A ### 26. Phenomenal support by Sheri Madrid, Customer Success Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Panorama?** Transitioning from Gift Works Desktop to the new Panorama cloud-based version can be challenging as the new product is state of the art and very advanced. I also had to transition to the new version at an extremely busy time of year which was stressful. The best thing that ever could have happened to me is that Sheri Madrid, Customer Success Manager, was assigned to acclimate me. Sheri made me and my situation a priority. Luckily, Sheri facilitated my two one-hour traning sessions. Her knowledge of the product is top notch and just as importantly, she really cares about the customer's experience. Sheri goes so far above and beyond, it is absolutely incredible. She took the stress out of the situation by providing me a recorded link to our two sessions so I can go back and watch as many times as I want, as it certainly is lots of information in a short amount of time. This is extraordinarily helpful. Sheri also pointed me to the "help articles" feature and is now right there to answer specific questions. Sheri loves her job and I can tell that she is driven by her ability to make every customer a happy customer. This means everything to me. I am not stressed out anymore because I know if I cannot find the answer, Sheri is ready and willing to help and she does. Sheri responds quickly and she really understands this product. She is positive and encouraging. I have a long way to go to really transition effectively from the desktop version and we are approaching the busiest time of the year. However, I am not worried. Not after getting connected with Sheri Madrid. Nick Capella and Joe Fonseca are also amazing. I had the privilege to be on a call with Sheri, Nick and Joe at the same time. They teamed up to help me in a particular situation I was in. This team is incredible. Nick is amazing at integration to new system and Joe has essentially written the new cloud based Panorama program. Thank you, Sheri, Nick and Joe! Thank you also for your continued amazing service. I appreciate you all more than you know! **What do you dislike about Panorama?** There is nothing that I dislike about Panorama at this point. I am just learning the new cloud based system. It seems to me that this product is so amazing that there will be nothing to dislike. **What problems is Panorama solving and how is that benefiting you?** Panorama has been so thoughtfully and carefully designed that it can solve every problem and issue that is inherent in non-profit funraising. Better yet, their top notch customer service team will always ensure your experience is optimal. ### 27. Philanthropy Support partners **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Panorama?** The software and various Panorama campaign/event options and tools gives me more time in my day to focus on other tasks. It has been a learning curve to learn and build an acumen for all the detailed functionally of Panorama but the training and support, particularly from our Account Manager, is responsive and always provides the steps and instructions when I need it. **What do you dislike about Panorama?** I would like to see a quicker turn around on processing credit card donations and leave this to Panorama to address. **What problems is Panorama solving and how is that benefiting you?** Anytime I have enquired on how to access information or edit templates that are not currently a function in Panorama, our Account Manager will proactively submit enhancement requests to her team in consideration. ### 28. Relatively easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Panorama?** Reports are helpful. Layout is attractive. **What do you dislike about Panorama?** Support is not available immediately. One has to submit request and wait for a reply. Can't call and speak to someone or even chat. **What problems is Panorama solving and how is that benefiting you?** It's allowed us to have an online auction which has helped to increase our fundraising and broaden our circle of support. ### 29. Great - but areas to improve **Rating:** 4.0/5.0 stars **Reviewed by:** alianna s. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Panorama?** I highly enjoy creating events on Panorama after a year of learning how to utilize the features. **What do you dislike about Panorama?** Most often the articles you look at for support are outdated meaning you need to contact support. **What problems is Panorama solving and how is that benefiting you?** Organize our donor management system, reporting, functionalities, and features while creating events. ### 30. Tremendous support by Ayesha Rumble for onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Panorama?** Onboarding support was awesome! I think it will be easier for people to sign up and use the site. **What do you dislike about Panorama?** It was difficult to do on my own.It is not very intuitive **What problems is Panorama solving and how is that benefiting you?** It will help us with funraising. ### 31. Great product for non-profits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Panorama?** Invaluable for non-profits who do not have large, sophisticated fundraising capabilitiies **What do you dislike about Panorama?** Business hours - if you have an urgent need after-hours, there is no support **What problems is Panorama solving and how is that benefiting you?** How to raise funds and spread the word about our organization ### 32. Working with customer service and tech team on fix. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Panorama?** One stop shop for event ticketing and online auction. **What do you dislike about Panorama?** Quick to want to close open ticket when issue is not resolved. **What problems is Panorama solving and how is that benefiting you?** One stop for managing event and one line auction. ### 33. Easy to learn but lacking some efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Panorama?** GiftWorks Cloud makes it much easier to store important information, and it allows me to be very thorough about donors and donations. And now that we can access it on cloud it is much more accessible and practical. **What do you dislike about Panorama?** It often lags and doesn’t check for repeat entries, so looking for certain information can become time consuming. Additionally, the customer support could be more helpful when dealing with frustrating bugs. **What problems is Panorama solving and how is that benefiting you?** The more I learn about the program the more shortcuts I find, which saves time for more important things. I often find that information we haven’t used in a long time will come up again, and GiftWorks will remember it much longer than we will. ### 34. After years of using GiftWorks for our non-profit, we switched to a different CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Zeest K. | Legal Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Panorama?** Capabilities of the program - ie. reports, mass letter and label creation, etc **What do you dislike about Panorama?** Feels outdated and is not very intuitive. Settings were confusing at times to change. **What problems is Panorama solving and how is that benefiting you?** We no longer use it as it gave us too many issues. Benefits would include ability to alter the programming easily in-house. ### 35. great for small companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Panorama?** i liked that it was easy to works and keep track of eerything on the platform. great for a smaller company **What do you dislike about Panorama?** nothing really to dislike it easy and fast to use. i was able to figure it out easily ad there is a help support if needed **Recommendations to others considering Panorama:** give it a try. it will make handling your budgets a lot easier **What problems is Panorama solving and how is that benefiting you?** manily to focus on who our donors and volunteers are and what they have been giving us. we need to monitor who is giving us donations or gifts and keep track for our budgets ### 36. Great ease of use for creating reports using smartlists and mailing however it gets slow at times **Rating:** 3.5/5.0 stars **Reviewed by:** Akarsh B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2020 **What do you like best about Panorama?** Ease of use, report building and integration with MailChimp and QuickBooks . Adding Constituent, donation was also quite simple workflow. **What do you dislike about Panorama?** Mailings are usually very slow and time consuming, some reports also take a monumental time and crashes sometime. **What problems is Panorama solving and how is that benefiting you?** Donor management system and saved a lot of effort from the earlier excel driven process that we're using. ### 37. User friendly, easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Negeen A. | Website specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about Panorama?** It is easy to learn and use. It was easy for me to train other employees to accurately enter data. **What do you dislike about Panorama?** The reporting features were complicated to get the right report accuratley. **What problems is Panorama solving and how is that benefiting you?** The search engine is useful as well as links incorporated when donors aren't found. ### 38. GiftWorks has some great things but it is not intuitive and is pretty difficult to navigate. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Panorama?** Access to data is easy once you learn the places it is stored. Right hand access is weird. **What do you dislike about Panorama?** The language is not easy to decipher. SmartLists are reports. Why not just Reports. Mailings and emails should be separate. **Recommendations to others considering Panorama:** Look at all the platforms before you buy. **What problems is Panorama solving and how is that benefiting you?** I solved my GiftWorks problem by switching to Bloomerang. ### 39. GiftWorks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Panorama?** Desktop product is now moved to the cloud. **What do you dislike about Panorama?** Learning curve for desktop users. Transitioning old data, etc. **What problems is Panorama solving and how is that benefiting you?** Moving data. getting hold of support. ### 40. Great, but has room for improvement! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Panorama?** Ease of use! It needs no learning curve! It has lots of detailed reports! **What do you dislike about Panorama?** You can't access the software until you upgrade it! The interface isn't intuitive enough. They could do a redesign of some things. **Recommendations to others considering Panorama:** Great software, but has room to improvements! Mostly on the UI. Other than that, not that comes to mind right now! Had a great experience with it! I recommend! **What problems is Panorama solving and how is that benefiting you?** Donor management is our focus. GiftWorks Cloud helps us do our thing greatly! We are much more organized since we implemented it! ### 41. Software felt outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Panorama?** Easy search function when looking for constituents. **What do you dislike about Panorama?** Overall look feels outdated and the search function is very specific which makes it difficult at same time. **What problems is Panorama solving and how is that benefiting you?** Contact management ### 42. Great for a small organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Panorama?** I loved the different features gift works offered with integrations for events and other add ons. **What do you dislike about Panorama?** Running reports could be a little cumbersome to someone who is not familiar with software but I found it easy to use. **Recommendations to others considering Panorama:** Make sure you have your records organized for ease. **What problems is Panorama solving and how is that benefiting you?** I was organizing my database of individual and business members and kept all of their contributions organized and easy to reference. ### 43. The product is good but customer service is lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Panorama?** I like that it's easy for first-time users to figure out how to navigate through the system. There are also help tips available. **What do you dislike about Panorama?** I don't care for the fact that there is no telephone number for customer service is you have a question about billing. You have to e-mail a general e-mail address and they reply with very generic answers. It takes weeks to resolve a billing issue. **Recommendations to others considering Panorama:** This is a good program to use but make sure you know the terms of your contract and go over your billing carefully. **What problems is Panorama solving and how is that benefiting you?** I am able to collect data and sort it to get data on donations, donors addresses for mailing list etc. ### 44. Used for organization with just over $600k annually **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Panorama?** The software was pretty basic which worked for the organization that had a small fundraising team. **What do you dislike about Panorama?** Seemed to lack in the reporting aspect, but then again, I would put some of the blame on the org for the amount of information they had on donors. **Recommendations to others considering Panorama:** This is a great product for a non profit that is just getting started with managing it's donor base. It has a slick interface, but overall I did not like the way to get reports. There are a lot of other software that will do the same thing. **What problems is Panorama solving and how is that benefiting you?** Donor management ### 45. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Abigail H. | Director of Advancement, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Panorama?** Bidding for Good (BFG) has great customer service. Software problems are inevitable, and what sets BFG apart is their responsiveness to questions and problems. **What do you dislike about Panorama?** The launch of Panorama was confusing and, ultimately I believe, not successful. BFG wants to offer many products under one umbrella, which I believe was what Panorama was for. However, the fact that I'm not sure if it exists should show how the roll out was not communicated well. I would be very interested in using the Bidding for Good platform for fundraising AND auctions but, for now, I'm using two platforms for both. **Recommendations to others considering Panorama:** BiddingForGood provides excellent customer service and a solid product. They are making improvements to the system which, when complete, will really make BFG shine. **What problems is Panorama solving and how is that benefiting you?** BFG is great at auctions! The Quick Sales option (which are items like raffle tickets that you sell at your event) is especially great, and help to keep track of the different revenue streams at the auction. Again, the customer service is where BFG really shines. The on-site event support is costly but provides immense piece of mind so you can focus on the event and not on making sure the credit cards get charged properly. ### 46. GiftWorks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Panorama?** It was the shortest on boarding of a fundraising software I have ever had, it is very intuitive and was easy to learn. I also LOVE that it is cloud based as most fundraising desktop softwares are not mac compatible. **What do you dislike about Panorama?** I actually cannot think of anything I dislike at this time. **Recommendations to others considering Panorama:** Although transferring and implementing a new fundraising tool is a lot of work and a huge decision for any organization, I 100% recommend switching to GiftWorks and the entire Panorama suite of FrontStream products. They are SO easy to use and most importantly are making it incredibly easy to provide a better donor stewardship and communication experience. **What problems is Panorama solving and how is that benefiting you?** GiftWorks solves our donor segmentation and list problems we had previously. It allows us to make donor specific communications for a variety of demographics, whereas before, the organization was not communicating differently with it's different donor groups ### 47. HIGHLY RECOMMENDED FIRSTGIVING **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about Panorama?** This is one of the best fundraising tools out today. It's an easy system to learn to use . It allows for our donors to pay pay fees which is awesome. We are also able to upload videos and pictures so that the donors not only get to read but get to see what their helping raise money for. **What do you dislike about Panorama?** Like everything today the fees associated with using the services other than that its a great fundraising site and system. **Recommendations to others considering Panorama:** I would definitely recommend if you are in the market for a fundraising website, I would recommend using and trying firstgiving before any of the other fundraising sites just based on cost and options for donors to help with fees this has been one of the best aspects of firstgiving. **What problems is Panorama solving and how is that benefiting you?** Having a quick and easy way to fundraise, has made this an easy marketing tool for our business. ### 48. Easiest Fundraising Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Panorama?** I love how easy it is to use and navigate around. Being able to embed the photos and videos makes it a much more dynamic campaign as opposed to being limited by text. Unlike other fundraising platforms that place heavier emphasis on the impact of one, FirstGiving harnesses the power of teamwork which I think is revolutionary within comparative platforms. It ties in with corporations and branding really well while maintaining their integrity which I love. The ability for donors to pay some of the fees works really well as well as some of the other helpful features surrounding tax receipts for donations. Pretty much your one stop shop for fundraising. **What do you dislike about Panorama?** I think the text on the homepage that it meant to imitate typing is way too fast, needs to be slowed down a little. It makes me feel rushed when I'm on the site. I wish the donation fees weren't so high, it reduces the impact of donations when a good portion is lost to the fees. **Recommendations to others considering Panorama:** Make the website more dynamic and interactive. Update it to give it a more modern fresh and bright look. **What problems is Panorama solving and how is that benefiting you?** It makes it easier to co-ordinate fund raising campaigns which tend to be quite tedious when trying to get the word out on so many platforms and organize so many people for events etc. ### 49. Small company review **Rating:** 2.5/5.0 stars **Reviewed by:** Mark W. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Panorama?** Reports and the easy of smartlists. Custom reports can be generated quickly using the smartlists. Customer service folks are excellent. Great idea to go with cloud over the horrible Giftworks Anywhere which NEVER worked, although in all fairness, I believe the majority of the problems were at the Citrix end. **What do you dislike about Panorama?** Expensive. Volunteer module needs work. Our office uses PCs and Macs, GW works well with PCs, not so well with Macs. **Recommendations to others considering Panorama:** Fairly robust with the exception of Volunteer module. If you have a large volunteer staff and need reports, tracking, etc, this might not be the solution for you. Donations and pledges work very well. **What problems is Panorama solving and how is that benefiting you?** Donor and donation maintenance and tracking. More accurate information on donors and ability to accurately track and follow up on pledges. ### 50. Reliable web-based fundraising and donation app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Panorama?** Advanced tools to help users to create and carry out fundraising campaigns; very accessible and easy-to-use interface. Features allow for communication with donors which is always helpful. There are multiple custom-designed templates that users can choose from **What do you dislike about Panorama?** When assistance is required from customer service department of FirstGiving, their response can be very slow. Also, cannot create your own url/have to use first giving's url. **Recommendations to others considering Panorama:** It's very user-friendly and easy to navigate and share with others. Money transfer is also done in a timely fashion. **What problems is Panorama solving and how is that benefiting you?** Creating personal webpage for donors to access to raise funds/donations for various mental health initiatives with the University administration. It is intuitive for both users and donors at the other end. - [View Panorama pricing details and edition comparison](https://www.g2.com/products/frontstream-panorama/reviews?itc=about§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+02%3A30%3A23+-0500&secure%5Bsession_id%5D=6f82e36a-71d3-4945-9877-0e00bae57d2c&secure%5Btoken%5D=c74b247ae5c1b8ba02d8d4865ef29d27f2d40053139228ec84a13e75cf309886&format=llm_user) ## Panorama Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Panorama Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews) - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - 4.7/5.0 (500 reviews)