Video Reviews
Streamline your Customer Support
2,249 Front Reviews
Overall Review Sentiment for Front
Log in to view review sentiment.
Being able to easily collaborate and communicate what needs to be done with the comments section, as well as the ownership of the assign feature really makes for a streamlined and organized way of dealing with emails. Review collected by and hosted on G2.com.
No major flaws that I have experienced, would like for creating automated message tags and blocking spam to be more accessible. Review collected by and hosted on G2.com.
I enjoy the all of the Front app. It's very efficient and easy to use and helps you to keep on of email chains. Review collected by and hosted on G2.com.
Ther's nothing I dislike about Front, I find it very easy to use and it's always up to date. Review collected by and hosted on G2.com.
What I love about Front is that it helps you to organize your date a lot! You can snooze and see everyone's email, allowing you to action what's needed at any time! Review collected by and hosted on G2.com.
Notifications for emails are sent double Review collected by and hosted on G2.com.
The Front app is simple for any user. My team uses it everyday. Shifting over to this platform was easy from the previous ones I've used. It has several features that they seem to keep updating, with a chance for users to give suggestions on their site. It has no problem communicating with other apps. And the customer support is friendly and fast with lighting quick updates. Review collected by and hosted on G2.com.
Only one feature: the live chat box used to be adjustable. Review collected by and hosted on G2.com.
Front allows you to efficiently classify emails. It is possible to comment, assign and share emails which saves a lot of time. Review collected by and hosted on G2.com.
I find it difficult to read to know the reading direction of certain discussions Review collected by and hosted on G2.com.
The layout is good and that we can see who is dealing with what when assigned SLA is helpful to know how long it takes to reply
Stats are good too for me to check on team Review collected by and hosted on G2.com.
the way an email comes in but maybe another one comes in and hides the previous email even if not read this can be confusing and we can miss changes etc Review collected by and hosted on G2.com.
I like the user interface. It is clean, clear and organzied. I find Gmail and others to be clunky and make sorting through emails daunting. But with Front the organization of it makes it a breeze to sort through emails and easily organize them in folders, snooze or archive them. Review collected by and hosted on G2.com.
I feel like there are tons of other features that I don't know how to use and am not taking advantage of. Sometimes I feel like the search feature doesn't search my entire inbox to find what I need. Sometimes with the same inbox search I can find things better in google whereas Front doesn't show me the thing. Review collected by and hosted on G2.com.
Being able to assign tasks helps everyone on our team understand clearly which jobs they need to do. There is no confusion about whether or not someone else on the team has already replied to a customer or completed a task. If it is assigned to you, it is your responsibility. Review collected by and hosted on G2.com.
Not being able to delete/edit individual emails is the main down side I have noticed. There are times when I mess up or simply miss word something that I wish I could go back and change. It would be nice if there was a way to edit your email within a certain time frame of sending it. Review collected by and hosted on G2.com.
