Front Reviews & Product Details - Page 28

it's a very usefull tool, I love we post internal comments. Review collected by and hosted on G2.com.

The cell phone app is kind of slow, but in general it's very good. Review collected by and hosted on G2.com.

Front brings together various communication channels, such as email, social media, and messaging, into a single interface. This can be highly convenient for teams as it reduces the need to switch between multiple apps and tabs. Review collected by and hosted on G2.com.

While Front's features can be powerful, they might also require a learning curve for new users to fully grasp the app's capabilities and customization options. Depending on the size of the team and the features needed, Front's pricing might be a concern for some organizations, especially smaller ones. Review collected by and hosted on G2.com.

I like the ability to collaborate with team members from different departments on single email chain. Easy to integrate and customer service is excellent. Review collected by and hosted on G2.com.

I haven't experienced any problems with the software.Easy to use with attractive user interface. Review collected by and hosted on G2.com.

• Front has a very visually appealing UI

• Allows us to use a variety of colors and tags, making organization easy

• Displays our profile picture and comments in a different font and separate section from the email to the client, minimizing confusion and risk of mistakes

• Canned responses

• Gives us time to undo an action before it is finalized. I appreciate this one the most it has probably saved lives Review collected by and hosted on G2.com.

• Sometimes there is a little bit of lag Review collected by and hosted on G2.com.

Sharing emails with internal comments is great. Shared inbox management works well on the whole. Analytics is good, with room for further improvement. Review collected by and hosted on G2.com.

Overall, we don't feel like we're getting value for money. It's a very expensive system, which has the potential to create more issues than it resolves, due to the complexity of rules and staff not understanding how archiving works etc. Calendar functionality is greatly lacking. The onboarding process delivered by Front was a waste of time, we ended up taking it over internally. Setup / configuration and training of staff is much more involved than anticipated. Front has taken a lot of internal resource in administration and training, and has not turned out to be the "gamechanger" it was sold as. Review collected by and hosted on G2.com.

instead cc everyone in a email you can just share and all of the employees will see it just different all the way around when it comes to a email Review collected by and hosted on G2.com.

sharing emails is helpful ,but it takes a while to learn all the ins and outs of it is the down side but over alll i love it Review collected by and hosted on G2.com.

The ability to have to discussions within an email thread is fantastic. It makes collaboration a breeze and incredibly convenient. Conversations are easily found and linking a user to a conversation is easier than any other email service. Review collected by and hosted on G2.com.

Front has a lot of ways making conversation more accessible for the company but it would be great if Admins were able to limit more conversation. As a developer, people can quickly get around our ticketing system and just mention developers into the threads where they have issues. Review collected by and hosted on G2.com.

Data Analytics - it helps me measure and monitor the performance of my subordinates. It also gives me an option to modify the data and targets based on our business KPIs and needs. Review collected by and hosted on G2.com.

None so far. I'm very satisfied with the experience using Front. Review collected by and hosted on G2.com.

The comment section or feature. You can talk among your peers in the same email thread without bombarbing the email or having the customer not see your discussion Review collected by and hosted on G2.com.

I don't like the fact that you cano not undo the merging of conversations Review collected by and hosted on G2.com.

The integration of my email, the customizability and the possibility of being able to make comments on the email to colleagues without having to reply to them. Review collected by and hosted on G2.com.

At the beginning it is a little difficult to learn how to use it. Review collected by and hosted on G2.com.