Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 27

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"A life changing application for any business!"
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst ...
Read more
TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
Play Front review by Catherine O.
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2,249 Front Reviews

4.7 out of 5
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2,249 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

While it has a pretty big learning curve, the customizability of Front is perfect for work.

I use tags for everything and having links to other thread is very neat. Review collected by and hosted on G2.com.

What do you dislike about Front?

I dont think there are any downsides, but I personnaly think there should only have 1 subscription option that includes all the add-ons. Having multiple tiers make certain features unusable. (Employer will always pick the least expensive option that does the job) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front makes it easy to categorize emails and work in a team. Having internal chats directly on email threads without having to actually send another email is very convenient.

I was worried that the customer would see these messages but they dont. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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I use tags for so many things, as well as internal comments. Super helpful in collaborating with the team! I will certainly pass your feedback on to our Pricing team as well.

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Front?

This is the best office set up I have ever seen! SUPER user friendly! No issues when uploading large documents and files! Review collected by and hosted on G2.com.

What do you dislike about Front?

Cannot search for notes left on tasks/emails/files. Review collected by and hosted on G2.com.

Recommendations to others considering Front:

Get it! IT IS SO EASY TO USE! Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Helps prevent duplicate work and ease of communication with co-workers. Helps prevent duplication of tasks. Keeps email threads, notes, and all information in one string so it can be printed like a file. Search option is incredible and easy to find all things searched for. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hi there! Thank you for taking the time to leave us a review. We're glad to hear you're enjoying Front and that you find the UI to be user friendly! If you have an idea that you would like to share with us, feel free to submit it here- https://front.ideas.aha.io/ideas/new

Thanks again!

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Kevin D.
KD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Snoozes, tags, getting multiple people seeing draft emails, internally tagging people with the @ to get their feedback. It was also quick to learn and teach our team. Review collected by and hosted on G2.com.

What do you dislike about Front?

I think it's search function could either be better, or better explained. I often find it hard to find a particular email. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

speed of handling customers, and improved our follow up. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you so much for this amazing feedback, Kevin! 😊 It's great to hear that the team is enjoying Front and making good use of the collaboration features so well! Thank you also for your feedback regarding the Search function. Our team is always happy to receive thoughts and feedbacks regarding Search, as we continue to improve it. Please don't hesitate to reach out to support@frontapp.com if there are ever specific occurrences you'd like assistance with! 🙏 Cheers!

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TL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

That it trasfers over to different platforms and the filtering to find and sort things Review collected by and hosted on G2.com.

What do you dislike about Front?

That sometimes i cannot find things because it is so many different filetring tools Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It is solvong the communication between us an dthe customer and being able to keep things and not get rid of them Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you for the review, Tamai! If you ever need assistance with tips navigating the tool, please don't hesitate to let us know. :)

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Buffy T.
BT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Front is very easy to use once you are trained on how it works. Review collected by and hosted on G2.com.

What do you dislike about Front?

There's really not any thing to dislike if you know how to use it properly. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Much easier to email and do group chatting within our business. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you for your review and feedback, Buffy 😁 Glad to hear that you're enjoying Front!

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Maria P.
MP
advocate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

It gives youthe exact time of response and allows you to save talk-offs. Review collected by and hosted on G2.com.

What do you dislike about Front?

When reviewing long conversation it gets stuck and sometimes it just reloads on its own. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It allows fast conversation between me and customers. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you so much for taking the time to share this review, Maria 🙏 Glad to hear that Front is helping with response times and communication speed 😊 Regarding the freezing on long conversations, please don't hesitate to reach out to support@frontapp.com and our Support team will be happy to investigate this further for you 👍

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Verified User in Automotive
CA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I like how it orginazes the chats, as well as the templates. It makes everything much easier. It helps a lot for custmer service support, and it is also friendly when you are using it for the first time. Review collected by and hosted on G2.com.

What do you dislike about Front?

I use it every day at work so, I dont appreciate when it is slow or when it gets bugged. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I think front has added some great features to make it easier to use. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi there, thanks for taking the time to leave your review! It's great to hear how helpful Front has been for your support team! If your team continues to experience slowness or buggy behavior, please feel free to reach out to the Front support here team, and they'll be happy to take a closer look at any issues: https://help.front.com/en/contact-us

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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Beautiful centralisation of email from multiple mailbox which seamlessly syncs with the actual mailbox, so I do not need to remember password for all of those mailboxes anymore. Only one to be used moving forward. Review collected by and hosted on G2.com.

What do you dislike about Front?

All advanced setting features (which makes Front outperform Gmail or Outlook) are a bit challenging for people who are not tech savvy to set up, e.g. auto assignment of emails, auto notifications and reminders, signature setup. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Mailbox centralisation, create peace of mind for users as they do not need to remember all login details for all mailboxes they monitor.

A detailed knowledge base and Help center which are easy to access. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Hi there, we appreciate you taking the time to leave your review! While your positive feedback is great to hear, we absolutely understand that it may be a little more difficult for teams who are not as tech savvy to set up, so our Product team has set up Front Academy Office Hours that you can sign up for here: https://academy.front.com/app/training_events. Please feel free to sign up, or reach out to our support team here if you have questions: https://help.front.com/en/contact-us

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Benji P.
BP
Sales Representative
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

You can keep track of every sales lead and followup consistently with them. Review collected by and hosted on G2.com.

What do you dislike about Front?

Integration with hubspot is not beautiful. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Lets our clients never experience downtime even if not all staff is present Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hello Benji,

Thank you so much for your review and feedback for Front, we are glad it is helping you maximise your sales workflow!

We will take the feedback about hubspot also and bring it back to our team. If theres any particular feature you feel would enhance our connection with hubspot we would be delighted if you added it to our community page :)

See how Front improved
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Robert S.
RS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The most helpful aspect of Front is the tracking and receiving messages characteristic. When you get a message in front it also gives you a notification in your gmail. Review collected by and hosted on G2.com.

What do you dislike about Front?

I really have no issues with front. It seems to operate perfectly for me. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Instant messaging between or locations across the US. It's much easier to navigate. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi Robert, thanks for your review! It's great to hear that messages and notifications within Front is really helpful for your team. We appreciate you taking the time to let us know!

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