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2,249 Front Reviews
Overall Review Sentiment for Front
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I like how easy it is to access many different inboxes, whether internally and externally. It's good because companies don't need several different email platforms to communicate with clients and business parnters. Review collected by and hosted on G2.com.
I don't hve any downsides. From the time I started using it, it's been very helpful and efficient. Review collected by and hosted on G2.com.
A tool like Front makes my business more accessible and allows me to be as professional as possible without losing the human part. I can use Front to organize my workload and to focus on many tasks at the same time, to help my coworkers and our clients in a professional way with the best customer support. I use it every day and it is awesome the way we can integrate many features to make daily processes as quick as possible. Thanks! Review collected by and hosted on G2.com.
I would love to have commands while replying to bring the full template to a conversation, I don’t know if that feature is already set but I could not find it yet. Review collected by and hosted on G2.com.
The messages assignment rotation between team members, and you could check all coworkers emails and status. Link with WhatsApp. Review collected by and hosted on G2.com.
I didn't encounter any issues with Front during my past experience. Review collected by and hosted on G2.com.
Our organization had many inboxes in use for different projects. All managed by a few staff. Many customers would email each address which got confusing and hard to track. Now we can track incoming emails and problem solve more easily and efficiently. Search feature is great!
Love the internal chat feature and shared drafts! Very helpful when waiting for approvals or proper wording.
Love the auto assign feature and assigning to others options. Review collected by and hosted on G2.com.
We have had issues with website forms (gravity forms plugin on wordpress) incoming emails being auto archived. It happens on some email address but not all. Random!
Some staff really dislike learning new things..like changing over from outlook. It is a process for some. Review collected by and hosted on G2.com.
I like the fact that when working with a group of people we all are aware of what is being answered and what has to be replied to thrugh email. Our biggest concern before using Front was that emails were being missed and out customer satisfaction was not being bet.Thanks to Front all of these issues have been resolved. Review collected by and hosted on G2.com.
As of now we have no complaints on the resoourses Front has to offer. Review collected by and hosted on G2.com.
The most I like about Front is the Snooze and assigned to me feature, makes it so easy to go back to on something I am working on without forgetting about it. I use it all the time, so far I havent spoken to anyone in customer support. Super easy to set up and once you understand where everything is at then it makes it so easy. Review collected by and hosted on G2.com.
The only thing I dont like about it is if I am OOO and something was assigned to me it will unassign me from it. Review collected by and hosted on G2.com.
I love the transparency and insight Front provides. I'm easily able to view all messages coming into shared inboxes, see responses going out, create Jira tickets, Asana Tasks, Linear tickets etc. directly from a message, and even live-preview a message a colleague is drafting (and collaborate on it). Review collected by and hosted on G2.com.
None come to mind—occasionally it can be slow to load, but that's likely a hardware issue on my end 😅 Review collected by and hosted on G2.com.
I can comment and have separate inboxes for all the different email addresses I manage. The ability to respond quickly, and the help with the whole team being accountable. Review collected by and hosted on G2.com.
I like front a lot, I really have no complaints. However, I would appreciate it if there were a more attention-grabbing "assigned to" notification this would help stuff not get overlooked. Review collected by and hosted on G2.com.
Front makes client communication so easy! I love that I can tag my supervisor and she can edit my drafts and provide feedback before I send something out to a client. I also can tag someone from another department to handle something without creating a whole new email thread. It keeps my inbox clean and my client communication even cleaner. Review collected by and hosted on G2.com.
One thing I wish was more intuitive is the archiving feature. Sometimes I don't notice when I archive an email after I send (I think this happens automatically). This makes it difficult to easily find later. Review collected by and hosted on G2.com.
