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2,249 Front Reviews
Overall Review Sentiment for Front
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I love that I can conference on messages without having to screenshot or explain them to other coworkers. Amazing platform - I'm obsessed! Review collected by and hosted on G2.com.
The only downside is that I don't know all of the functionalities yet. Review collected by and hosted on G2.com.
Easy to collaborate with other teams, easy to track multiple related conversations, has reporting. Review collected by and hosted on G2.com.
Nothing. Love it! Can't use anything else anymore... Review collected by and hosted on G2.com.
It's time saving, because when I answer a mail, it will go our of te shared mail box. Same happens if my colleague answers a mail. Review collected by and hosted on G2.com.
Different set up that I used to have, so in the beginnig you need te "get used to it". but after a while you see more and more advantages of this mail system. Review collected by and hosted on G2.com.
Can comment on every email thread, its like all in one app Review collected by and hosted on G2.com.
There are down times but that doesnt hapen often. I think its also important to have a personal inbox where we can add personal notes or personal space Review collected by and hosted on G2.com.
My favorite part about Front is being able to comment on emails, share email links and easily track my communication for high stakes projects. It's also very intuitive and was extremely quick and easy to integrate into our existing systems. That was particularly impressive as someone who come from an IT background. When we reached out to Custom Support with questions, they were quick to provide answers. Though, we've only needed to reach out to Customer Support just once from what I can recall because it's an intuitive product. I'm in Front pretty much all day. Review collected by and hosted on G2.com.
Front's search functionality isn't the best, but it's not a big deal. If I need a clean way to search, I can go back to gmail. Review collected by and hosted on G2.com.
Coming from a Customer Expericnce background, I grew to be reliant on a solid, well designed email management software. When I joined a new company earlier this year, we were working strictly out of Gmail, and quickly found myself missing things like a snooze function, conversation assignment, and a built out comment system. All of these things are what initially peaked my interest in Front when I was looking for an email management system for my sales team. We decided to go with Front based on the robust offering of QOL features, and I've been nothing but pleased with it ever since. If you have no experience with a CRM or similar program, Front has a ton of knowledgebase articles and videos to help you understand how to get the full use out of Front. If you have worked with similar programs before, you will find Front to be a familiar tool that immediately begins to make your workflows easier. I use Front on a daily basis, whether from my computer, my iPad, or my phone. Their mobile apps are well made, and make it easy for me to check, respond to, or assign conversations while I'm away from my desk. Review collected by and hosted on G2.com.
Being that my company does most of it's businesss within the Google Suite of programs, it would be really nice if Front had an integration for Google Chat. As it stands, I still need to have Google Chat open at all times in a seperate window, as my coworkers will often need to ping me from there. Review collected by and hosted on G2.com.
-Context links
-Ability to customize your workspace in a way that best fits your needs!
-The rules you can create to create a functioning and very efficient workspace. Review collected by and hosted on G2.com.
I feel like if you are not tech-savvy you will experience a different experience with front. The terminology can be challenging to understand when creating rules or context links. Review collected by and hosted on G2.com.
Really helps me to manage multiple inboxes for various clients that I have Review collected by and hosted on G2.com.
The rules don't work as easily as I would expect them to work - I set them up properly but they don't filter well Review collected by and hosted on G2.com.
We can have visible the comments from all team members in emails, also, we can assign the emails comming accordin to our assigned dutties, so the answers are provider fast when you have the correct team member assigned to answer, we can also have metricts tagging each email so we can review the workflow and reply time. Review collected by and hosted on G2.com.
I do not have any dislike... ohhhh I would like to hace the "recall" option in the sent emails Review collected by and hosted on G2.com.
