Froged Pros and Cons

It is very easy to use and integrate. The support they offer is good and they are usually open to changes and suggestions. When there has been a problem they have solved it quickly, even on weekends.

Something that I like is that they continuously make improvements and new features. Not only that, I have asked for help several times and they have recommended use cases for me to implant in our saas Review collected by and hosted on G2.com.

Some integrations are missing. From what they say is in development Review collected by and hosted on G2.com.

I love how easy the tool is. It easily integrates with my wordpress site and tracks very deep level visitor data without any extra coding. I could easily connect it with my email marketing tools. And, also the customer support is outstanding. I had couple of suggestions, feature requests and queries, they responded quick and even helped me with step-by-step instructions. Review collected by and hosted on G2.com.

I won't say I dislike it, but I felt Froged lacks a bot system in their live chat. If they can come up with some basic bot based automations for communicating with the leads, then this tool will beat all the competitors. Review collected by and hosted on G2.com.

UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

The web chat is great. If a user starts a chat session, I immediately get an email (in seconds) with a direct link to the chat window. Works perfectly both on desktop and mobile browsers. You can add private notes on the conversation, and right next to the chat box you can see all user data, which helps you provide great user support. You can use saved replies as well. You can also send attachments, emojis and even gifs. Review collected by and hosted on G2.com.

The native Android app for the chat works on a basic level. As far as I can tell, push notifications are not working yet, but they do have it in beta. According to support, the are working on updated native apps for Android and iOS. Once they are done with that, all should be good. Review collected by and hosted on G2.com.

Froged is a fantastic software that has all the features that makes it one of the best chat platforms in the market. We are waiting for the knowledge base portal with the CNAME configuration and the multi-language support. Both of these functions are in their road map

The support is first class and JuanJo is a very kind person! Review collected by and hosted on G2.com.

The company and their tools are brand new. Therefore, it will take some time to see how they will grow and expand their company. Review collected by and hosted on G2.com.