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UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
The web chat is great. If a user starts a chat session, I immediately get an email (in seconds) with a direct link to the chat window. Works perfectly both on desktop and mobile browsers. You can add private notes on the conversation, and right next to the chat box you can see all user data, which helps you provide great user support. You can use saved replies as well. You can also send attachments, emojis and even gifs. Review collected by and hosted on G2.com.
The native Android app for the chat works on a basic level. As far as I can tell, push notifications are not working yet, but they do have it in beta. According to support, the are working on updated native apps for Android and iOS. Once they are done with that, all should be good. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for Froged
Overall Review Sentiment for Froged
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The only thing we liked about Froged, is its ability to send trigger-based emails & in-app messages. I don't have many positive points to highlight for this software. Review collected by and hosted on G2.com.
Literally everything. The UI, The product depth, and the customer support. Review collected by and hosted on G2.com.
I USED to like the support team and the UI of the system Since, I have migrated to a different system, but while I was using it i was happy, that is until they shut my account down which is the basis for this review. Review collected by and hosted on G2.com.
I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.
Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. Review collected by and hosted on G2.com.
It is a versatile tool that allows interaction with the user in a simple and effective way, whether through chat, automatic emails, or flows. It can be integrated with the CRM one uses to obtain additional information about our users and better segment the communication we want to make. I highlight the support it has, as they always respond immediately. Review collected by and hosted on G2.com.
There are few weak points that I have found, mostly related to missing functionality that other lower-value tools have, such as the ability to run surveys, record sessions, heat maps, and the ability to add floating bars on the site. Review collected by and hosted on G2.com.
With Froged we have been able to automate and improve a multitude of internal processes to enhance our customers' user experience and our communication with them. Review collected by and hosted on G2.com.
There are functionalities that we have not yet been able to implement, but we are sure that they are being developed :) Review collected by and hosted on G2.com.
The tool simply works, it has a very easy and good UI and the team is awesome, always willing to help. Review collected by and hosted on G2.com.
At the moment, when I first contracted, they didn't have the Whatsapp integration. It tool some time but they have it now. Review collected by and hosted on G2.com.
It is a new product on the market, but it works well. As a result, customers become more engaged and the company becomes more responsible. A company's business opportunities grow as more customers are satisfied. The workspace can be customized, events can be tracked and analyzed in detail. Review collected by and hosted on G2.com.
They should revise their pricing plan since it is too high for small businesses. As they lack some features that can make work more straightforward, a few updates are still needed. Review collected by and hosted on G2.com.
Complete, easy, user-friendly, very good support and the best is the user experience Review collected by and hosted on G2.com.
nothing, because when we need a new feature, they always create it in record time! Review collected by and hosted on G2.com.
I recommend them for their customer service and the ease of use of their tool. Review collected by and hosted on G2.com.
There are some features they should implement, but they are working on it. Review collected by and hosted on G2.com.
What I like best is the fact that we can simplify our processes by using this product. When we have to deal with customers, it makes our process a lot easier! Review collected by and hosted on G2.com.
There are times when the system does not run the way it needs to, and when this happens, we get frustrated with the system. Review collected by and hosted on G2.com.
