FreshChat Reviews & Product Details - Page 9

Freshchat has been helpful for us to channel our queries to our sales and support respectively according to the query. Freshchat has has made ticket creation and resolution very easy for us . As a sales person it has really helped me contact the customer immediately whenever there is a sales query. Review collected by and hosted on G2.com.

Freshchat has been really good for us, so there is nothing negative about it. Review collected by and hosted on G2.com.

I love that it is very user friendly and easy to navigate through. Review collected by and hosted on G2.com.

It will not show the newest chat if it is loading. Sometimes you reply back late because you have to refresh the page to see the new chat. Review collected by and hosted on G2.com.

Very easy to use and easy to navigate when chatting Review collected by and hosted on G2.com.

When chatting and a new on comes in it goes to the top and sometime messes me up when talking to my customers. Review collected by and hosted on G2.com.

Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time. Review collected by and hosted on G2.com.

Did not came any of us dislike till now but whenever the sound of a new chat it can be modified apart from that is good to go. Review collected by and hosted on G2.com.

Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.

Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform.

Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes. Review collected by and hosted on G2.com.

Pricing: Freshdesk Omnichannel offers various pricing plans, and some businesses may find the cost to be a potential drawback, especially if they have budget constraints or are looking for more affordable options

Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency Review collected by and hosted on G2.com.

the ability to update and create your own canned answers Review collected by and hosted on G2.com.

inability to stop chats from changing place while chatting. The only setting is for the longest wait time. I would like to freeze the chats entirely so they do not move switch places. When implimenting or changing rules for chat on the back end, the systems slows WAYYYY down and is almost unusuable for at least 30-60 mins Review collected by and hosted on G2.com.

The ease of using Freshchat is superb. There's no comparison to the user friendly interface! Ias someone who has worked in live chat for several years, Freshchat is one of the platforms that I give a mostly positive score to. Review collected by and hosted on G2.com.

My only complaint about Freshchat is that the notifications are spotty, at best. I won't always receive a ding when a new message comes in, which is a pain when I'm working on several projects at once. Review collected by and hosted on G2.com.

One of the standout features of Freshchat is its omnichannel support, allowing businesses to engage with their customers across various channels such as website chat and its ease of integration. Review collected by and hosted on G2.com.

While Freshchat provides reporting and analytics features, they are quite limited. It would be great to have more in depth reporting. For e.g comprehensive reporting on Whatsapp Proactive Messaging. Review collected by and hosted on G2.com.

Things I like about Freshchat:

Not too many columns and features to memorize to be able to use it.

Integration to Freshdesk to create additional tickets.

Customers cannot see when the agents are typing

Separations between my canned answers and company canned answers Review collected by and hosted on G2.com.

The notification system is not as smooth as I want, especially if I'm not on the page/tab.

There are no options for agents to edit, recall or delete a sent message, even if we've made a mistake. Review collected by and hosted on G2.com.

Easy to use, convenient because of the mobile apps! Absolutely recommended! Review collected by and hosted on G2.com.

Everything is great! Noting disturbing here! :) Review collected by and hosted on G2.com.