FreshChat Reviews & Product Details - Page 8

Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good. Review collected by and hosted on G2.com.

Sometimes bot responses wont work, so it is difficult to track the time top respond to the customer. Need to give sound notifications if response delayed.

Apart from this everything is good. Review collected by and hosted on G2.com.

It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.

Their customer support is exceptional and prompt in responding. Review collected by and hosted on G2.com.

They can improve their notifications system. Some key notifications don't show up in inbox window.

Their mobile App needs improvements in pulling in data from Instagram. IG posts and stories don't show up in incoming chats on the App which makes it difficult to respond. Review collected by and hosted on G2.com.

It's so much Flexible. Unlike most CRM platforms, you can jump straight into a consultation session (Google Meet and I think, Zoom) to avoid the back and forth on chat. The configurations and set up is also very smooth. Review collected by and hosted on G2.com.

Nothing. We use it to drive customer retention and usage at Borderless HQ. I hate nothing about it. Review collected by and hosted on G2.com.

The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc. Review collected by and hosted on G2.com.

Unable to customize the chat window for multi-organizations. Since we're managing multiple organizations, we are unable to customize each organization's chat window and it would be great feature to be added with future releases. Review collected by and hosted on G2.com.

FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message. Review collected by and hosted on G2.com.

The one thing that would be helpful would be a section off to the side where we can add important notes on the patients for quick refrences. That would be helpful! Review collected by and hosted on G2.com.

Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience. Review collected by and hosted on G2.com.

The recent developments, number of status while closing ticket, etc. Review collected by and hosted on G2.com.

Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers. Review collected by and hosted on G2.com.

As it is so efficient it takes huge number of cx's at one time. Review collected by and hosted on G2.com.

The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively. Review collected by and hosted on G2.com.

I'm quite pleased with the current updates on it I have no real issues on my side. Freshchat is constantly updated making it easier for users like myself to navigate access and use. Review collected by and hosted on G2.com.

Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter. Review collected by and hosted on G2.com.

The fact that the automatisations are not easy to set up for the chat bot, it was a lot of trial and error which was felt by the customers. Because due to bot failing the chats were closed to early or not correctly which meant that our agents have to check if a ticket number was created for a closed chat. Review collected by and hosted on G2.com.

The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.

Freshchat makes available customer's data while solving customer quries help a lot. other features like omnichannel integration are very useful. Review collected by and hosted on G2.com.

Sometimes customer's doesn't get merged, it creates new conversation, if there is seperate chat campign then for the same customer it will create new conversation. Review collected by and hosted on G2.com.