FreshChat Reviews & Product Details - Page 6

I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on. Review collected by and hosted on G2.com.

A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need. Review collected by and hosted on G2.com.

Reporting is great

Lots of integrations offered

Easy to use for consultants

Setup is super easy

Allows custom app integrations Review collected by and hosted on G2.com.

The filtering of the chats isnt great

You cant filter open chats or resolved chats by consultant or date, only by channel

Analytics is only available for admins which is not great Review collected by and hosted on G2.com.

Freshchat provides chat support for businesses and the feature I like most is WhatsApp Business Integration & E-Mail Notifications to customers once they come offline.

I've been using Freshchat for the last 3 years and most of the essential features are free of cost. We have paid for Slack Integration and E-Mail Notifications when a customer comes offline. Review collected by and hosted on G2.com.

Mobile App needs to be improved, we cannot see a user online on the mobile app whereas we can get online users on Web Portal.

A Feature suggestion :

With AI embedded quick responses suggestions should be there while writing responses to our customers this with help businesses a lot. Review collected by and hosted on G2.com.

1. Setting up the chat flows is very easy

2. They have integrations with most of the major tools in the market Review collected by and hosted on G2.com.

1. Sometimes I face latency in getting support for my queries.

2. A better (2-way) integration with Freshdesk would be helpful Review collected by and hosted on G2.com.

Easy to use and good reporting, it gives supervisor 360 view on agent performance Review collected by and hosted on G2.com.

That all the channels have different interface Review collected by and hosted on G2.com.

Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.

Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable. Review collected by and hosted on G2.com.

Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle.

It should ask for push notiication permission when the same customer / user is visiting chat support regularly. Review collected by and hosted on G2.com.

Freshworks is always winning on IT platforms provision from SAP and Microsoft - I rank it No.3.

Freshchat is one of the tools that I implemented during C-19.

It enables me to engage with customers via a wide array of channels such as iMessage and social channels. Review collected by and hosted on G2.com.

Freshchat has a free trial but it lacks freemium version. Review collected by and hosted on G2.com.

The best part about freschat is it's smooth navigation to different tabs/topics. We can customise the options or KRA we need on our own and the way we want. They give a details report on each metrics or fuctions and with charts and bargraph which is easy to understand. Review collected by and hosted on G2.com.

The only backlog fresh chat ha currently and which don't like is it's report system. You will not get the reports in one file instead we will get those in multiple files. However, this also depends on volumes. Review collected by and hosted on G2.com.

I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way. Review collected by and hosted on G2.com.

The implementation for the notifications system isn't great, and having to open a separate tab for the notifications center to be able to actually hear them is troublesome. Review collected by and hosted on G2.com.

Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.

The unparalleled amount of features provided and the best-in-class customization features are a couple of things that make Freshchat stand at the top.

The number of integration available for Freshchat has helped me and my organization achieve faster resolution of a lot of customer queries and assist our userbase in a more effective and efficient method. Review collected by and hosted on G2.com.

The pricing is something that I would like Freshchat to work on as there are multiple other platforms also available at a lower cost. Also,a better support system when issues occur can also be done so that there will not be any delays in handling any critical issues. Review collected by and hosted on G2.com.