FreshChat Reviews & Product Details - Page 5

I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time. Review collected by and hosted on G2.com.

None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it. Review collected by and hosted on G2.com.

it is liked enhanced customer support which is advanced with lot of features. Review collected by and hosted on G2.com.

i think chat support can be improved, searching or viewing of old tickets can be made much for efficent and convenient Review collected by and hosted on G2.com.

Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience. Review collected by and hosted on G2.com.

Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey Review collected by and hosted on G2.com.

It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation. Review collected by and hosted on G2.com.

Freshchat doesn't have an auto-solving mechanism like when we are handling particular customers at that time executives are busy solving the queries of the existing customers on live chat. Still, those customers who are in the queue should not be unheard of for there issues so the fresh chat should slowly start solving the customer's issue at least in the initial stage so the customer will feel engaged. It will hold retain the customers in the particular business rather than giving bad reviews of products and customer service. Review collected by and hosted on G2.com.

The tool is easy to configure and the application proved to be very simple to use.

Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations Review collected by and hosted on G2.com.

There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions.

We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications

The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules Review collected by and hosted on G2.com.

The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number Review collected by and hosted on G2.com.

The only issue with this tool is the closing of the conversation after 24 hours which cause an issue for us to contact the partner after this period, and the integration of the tool Review collected by and hosted on G2.com.

The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it. Review collected by and hosted on G2.com.

The occasional outages. They happen every now and then, but I feel that's to expect with any online service. Review collected by and hosted on G2.com.

I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of. Review collected by and hosted on G2.com.

The fields of a contact of the Freshsales (CRM) are not synced with Freschat. As workaround you have to create workflows. It is not the same.

Besides, there is no API to trigger whatsapp messages/campaigns from your backend.

There is no directo chat to the chatbot team, all are handled by tickets. Review collected by and hosted on G2.com.

As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy

Describing some of its features like Multi channel engagement, AI-powered chatbots, journey builder, customer contex, robust analytics, chat widget customisation etc...

These features makes it first choice of any business.

As of now I am using it quite frequently as it helps me to connect me fast with my clients. So KUDOS for that 😃 Review collected by and hosted on G2.com.

Freshchat provides a comprehensive customer engagement solution, but there are noteworthy considerations to bear in mind. Certain pricing plans may pose financial challenges for some users. While the platform offers advanced features, there may be a learning curve for their full utilization. Integrating Freshchat with existing systems could be complex for some businesses. Over-reliance on chatbots could potentially affect the personal touch of customer interactions. Effective management of multi-channel interactions may require dedicated resources. These aspects should be factored into business assessments of the platform. Review collected by and hosted on G2.com.

It's awesome as we can serve our clients from anywhere. We can use pre-written replies (Canned responses ) for frequent live chat queries. All Convseration done with client's are saved as ticket.

Another fetarue is that, we can add the client contact details on Freshchat portal and If an offline chat ( Non- business day) is received, in that case, we can create a Ticket and revert by email also.

We are using Freshchat portal more than 6 years and Truely fully managed Live Chat portal and we LOVE our live chat features and our client's also love. Review collected by and hosted on G2.com.

Sometime stuck but it's normally observed when poor internet connection. Review collected by and hosted on G2.com.