FreshChat Reviews & Product Details - Page 43

Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support. Review collected by and hosted on G2.com.

At times, the desktop notification fails to popup; Not sure if it's a bug or something. due to this the agents do miss some pings at times. We need to take it to the customer support. but it's not a trivial problem in managing the support workload. Review collected by and hosted on G2.com.

The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info Review collected by and hosted on G2.com.

As of today the colalboration between other freshworks services such as the helpdesk is not seamless. ie we have to maintain the CRM data on both services Review collected by and hosted on G2.com.

Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales. Review collected by and hosted on G2.com.

I have not found anything on Freshchat that I am unhappy with. Review collected by and hosted on G2.com.

We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally. Review collected by and hosted on G2.com.

We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike. Review collected by and hosted on G2.com.

Setting it up is relatively easy but that is all. Review collected by and hosted on G2.com.

They charge on the credit card that is on file for services never used and they do NOT return the money as their support promised within 5 business days. In our case, 10 days have gone by and still, we have not received the refund. Review collected by and hosted on G2.com.

The shortcuts that allow me to send full messages without typing them Review collected by and hosted on G2.com.

If I switch off of it and go to another tab, it doesn't let me know if a user has responded. I'll come back and see that the person has been waiting on me, Also, I'd like for the other tickets to close once they've left the chat. Sometime's it may look like there are 20 chats open when in reality, there are none. Review collected by and hosted on G2.com.

The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark. Review collected by and hosted on G2.com.

My whole experience with Freshchat has been great. So, as of know nothing! Review collected by and hosted on G2.com.

It generates inbound leads for my business. Helps address visitor queries then and there. Review collected by and hosted on G2.com.

None as such. Started using its features now. Haven't faced any issues yet. Review collected by and hosted on G2.com.

I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast. Review collected by and hosted on G2.com.

I don't like the fact that I can't send transcripts to other services like helpscout (Need to use freshdesk to send that to HS which is my main ticket support solution) Review collected by and hosted on G2.com.

Simplicity and constant introduction of new features. I also like the ability to forward a reply to a users email if that user has not viewed the reply in a specific time period. Review collected by and hosted on G2.com.

Lack of important modern features like bots. I also dislike the fact that they removed the ability to schedule a future notification targeted to some users. This was very helpful when reminding users to upgrade to the latest app. I also dislike that the only users it captures are those who contact us and not all the users who have downloaded my app. Review collected by and hosted on G2.com.