FreshChat Reviews & Product Details - Page 41

This is really an excellent tool provided by fresh books. The UX/UI and also the clean interface makes it very clean for the team members to connect! Internal communication is so much better all thanks to fresh connect. Review collected by and hosted on G2.com.

I personally hope fresh connect can improve and get better like fresh desk. Review collected by and hosted on G2.com.

Making use of whatsapp platform - most used and easily available contact channel of customers.

Ease of chatting with customers. Review collected by and hosted on G2.com.

Unable to initiate a new chat with our customers

Comprehensive reporting options Review collected by and hosted on G2.com.

Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective. Review collected by and hosted on G2.com.

Sometimes their support takes a few minutes to awnser, but that's rare. Review collected by and hosted on G2.com.

We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send. Review collected by and hosted on G2.com.

We feel there should be a few more options for customization. Specifically, we feel that the bot function, which is very useful, should provide separate options for offline and online which go beyond which messages are sent. Namely, we'd like to be able to turn off the bot when our agents are online, or at least decide to ask more questions when offline and fewer questions when online. Also, it would be great for the bot to support translations. Moreover, color customization is a bit limited, not allowing users to select the font size or color (which is a problem when the text color matches a background color, making text not visible). Review collected by and hosted on G2.com.

The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.

On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website.

We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us.

It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting. Review collected by and hosted on G2.com.

The comments below that are hating on FreshChat. haha kidding.

But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe. Review collected by and hosted on G2.com.

It does offer a decent experience on the customer side (as far as interface). If you are using it in the specific way that Freshworks intends for it to be used (in other words, using the specific workflow they want, I assume something like the workflow they use internally) then it probably works fine. Review collected by and hosted on G2.com.

I spent most of my first week talking to their support team trying to find options, trying to fix bugs, and asking questions that weren't answered anywhere in the documentation (such as it is). Most of the replies were 'we don't support that' or 'sorry, you should actually follow this workflow instead'. Why remove simple options that were available in the old version? A new version should be more customizable, especially when they redesigned it to be a fuller experience (I thought), it shouldn't be less customizable and restrictive. And of the 4-5 requests I've made for features to be adjusted, I've only 1 time heard 'I'll pass that on to our team'. Every other request? I was told we should change our processes and workflows to match Freshchat's intended flow. The Freshdesk integration is weak, and if you choose to send chats to tickets then your ticket reporting will be messed up. Review collected by and hosted on G2.com.

Quick integration

Integration with ticket management system Review collected by and hosted on G2.com.

Automatic naming of chat user which was based on some random fruit name was bit of surprise on first use. Review collected by and hosted on G2.com.

Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK Review collected by and hosted on G2.com.

The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages. Review collected by and hosted on G2.com.

Works in all my devices and whatsapp integration is cheaper Review collected by and hosted on G2.com.

Is hard to integrate with the web page if you want to add a pre-form because you have to make certains configurations on the backend Review collected by and hosted on G2.com.

Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions. Review collected by and hosted on G2.com.

Nothing is there to dislike about this. This freshconnect is awesome! Review collected by and hosted on G2.com.