FreshChat Reviews & Product Details - Page 40

The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.

It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity. Review collected by and hosted on G2.com.

It is difficult to find something that I do not like since it is a versatile tool in terms of communication. Review collected by and hosted on G2.com.

Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows. Review collected by and hosted on G2.com.

You can't set a schedule of availability on the free service levels. Review collected by and hosted on G2.com.

You can link support tickets or business deals to the chat with your colleague Review collected by and hosted on G2.com.

It is in a separate window so you can't look at it whilst in other Fresh software i.e. freshsales Review collected by and hosted on G2.com.

Simplicity and design are great. The service seems very reliable Review collected by and hosted on G2.com.

No easy options for automation. Would appreciate more backgrounds Review collected by and hosted on G2.com.

The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.

The bots are easy to use, they are useful to serve users at any time of the day. Review collected by and hosted on G2.com.

It's hard to find something I don't like, Freshchat is just great. Review collected by and hosted on G2.com.

It helps me contact to my clients quickly and sufficiently Review collected by and hosted on G2.com.

That the client need to say yes to push notifications i lose a fef client there that does not understand its just to let them receive response from me Review collected by and hosted on G2.com.

Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can! Review collected by and hosted on G2.com.

The only wish that I would have for this would be that we could have an automated response when we reach a certain amount of chats. But not really a dislike. Review collected by and hosted on G2.com.

I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application Review collected by and hosted on G2.com.

what I don't like is that when you open the statistics for the labels you can't see a list of the chats that were listed under this label. Review collected by and hosted on G2.com.

I like that it's a big goup chat avaiable for our reps to use. Review collected by and hosted on G2.com.

I have not found anything that I dislike as of yet. Review collected by and hosted on G2.com.

Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support Review collected by and hosted on G2.com.

tthought about this for several minutes and still couldnt think of anythng :) Review collected by and hosted on G2.com.