FreshChat Reviews & Product Details - Page 4

It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat.

We can also configure bots easily to help users with stock answers when our agents are offline. Review collected by and hosted on G2.com.

When we send custom tags/information about any logged in user the info seems to come at the bottom and not immediately visible to our agents. They generally scroll down to see this extra info. Review collected by and hosted on G2.com.

A possibilidade de acompanhamento da tela do cliente em tempo real. Review collected by and hosted on G2.com.

A ferramenta frequentemente apresenta dellay no envio e recebimento das mensagem do chat e apresenta falhas ao carregar a pagina. Review collected by and hosted on G2.com.

Its time saving and provides broad channel coverages. Review collected by and hosted on G2.com.

It uses AI so there can be biases that might happen in future but not for now. Review collected by and hosted on G2.com.

Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily within freshchat. Review collected by and hosted on G2.com.

The audio and notification system currently has a problem or glitch that makes it annoying to not hear a sound when a new chat or conversation starts, which cause a delay for responding to customers. Other than that it worth the money. Review collected by and hosted on G2.com.

The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us! Review collected by and hosted on G2.com.

Occasionally suppport technicians do not recieve a notification when a new chat is started, we have never been able to resolve this, but it's a rare occurance. Review collected by and hosted on G2.com.

Nothing as they are not happy to onboard a new customer Review collected by and hosted on G2.com.

Worst service I have ever faced as it been 1 month they are not bothered about their customer Review collected by and hosted on G2.com.

Certain automations and the workflow builder Review collected by and hosted on G2.com.

The bugs were endless and took months to sort out. Some were only sorted out once we terminated our plan and I was still emailed 6 months later.

The system was slow and the support was nonexistent. Review collected by and hosted on G2.com.

With Freshchat seamlessly integrated into our operations along with Freshdesk, engaging customers across across channels has never been easier. This user-friendly tool, used daily alongside Freshdesk for the past two years, is a cost-effective powerhouse. Its versatile functionality spans chats, emails & calls, making this bundle our go-to customer service tool. Review collected by and hosted on G2.com.

Nothing in particular, just the customer service could be better! Review collected by and hosted on G2.com.

It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise. Review collected by and hosted on G2.com.

It has limitations, like any other software. We would like to have the customer satisfaction report back. And to make improvements to avoid mixed chats. Review collected by and hosted on G2.com.

What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support. Review collected by and hosted on G2.com.

While Freshchat offers many valuable features, there are a few aspects that I find less favorable. One concern is the pricing structure, which might be a bit on the higher side for small businesses with limited budgets. It would be great to see more affordable plans tailored to the needs of smaller enterprises. Review collected by and hosted on G2.com.