FreshChat Reviews & Product Details - Page 39

We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model. Review collected by and hosted on G2.com.

Nothing, for real, I have nothing to dislike about this team and product. Review collected by and hosted on G2.com.

Freshchat UI is very good, i like its look and feel. Review collected by and hosted on G2.com.

Actually honestly speaking i like every thing in freshchat Review collected by and hosted on G2.com.

We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat. Review collected by and hosted on G2.com.

I seriously could not think of anything that we don't like. Review collected by and hosted on G2.com.

I love the native integrations with other apps that make it easy to install without having to bother our web developers. Review collected by and hosted on G2.com.

I don't like how you haven't launched a more native integration with Shopify. I want to track my customer journey and revenue if a customer visited our chat services, to see if the chat lead to the sale. Review collected by and hosted on G2.com.

Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app. Review collected by and hosted on G2.com.

The only thing we dislike is that we already paid for Freshdesk and for Freshchat and we thought that it was on the same family. So we would like to only paid Freshdesk as Freschat include with it. Review collected by and hosted on G2.com.

FreshChat was easy to install on our website and has been a valuable tool which keeps us in contact with customers and able to assist them quickly. Review collected by and hosted on G2.com.

Everything has been great so far, no complaints. Review collected by and hosted on G2.com.

I like the quick service, personalized consumer facing and management options. Review collected by and hosted on G2.com.

I dislike the current reporting options. Review collected by and hosted on G2.com.

How easy it is to manage.

Has several nice features and team keeps improving them. Review collected by and hosted on G2.com.

Bot need some improvement (but I know this is recent) Review collected by and hosted on G2.com.

I like how the work of the whole team is easy and friendly Review collected by and hosted on G2.com.

I don't understand the integration with freshcaller Review collected by and hosted on G2.com.

The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features. Review collected by and hosted on G2.com.

It should be more visually customisable. Review collected by and hosted on G2.com.