FreshChat Reviews & Product Details - Page 38

Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.

Each user that has started at chat can be easily tracked to see the chat history and see how many times they've logged on, what pages they have visited which is helpful for managing communications and understanding basic account usage by that user. Review collected by and hosted on G2.com.

Needs an easy switch for turning off the chat in mobile (you have to edit the code). Review collected by and hosted on G2.com.

Freshconnect is one of the best collaboration and management tool. Freshconnect is a great solution software for the small business companies. The one of the great benefit of this software is that it is great application software for the specialists and small organizations. This software provides the different ways such as, invoices, time tracking, expenses and reliable ways to connect with the employees and colleagues. This software provides the full information to our customer. Hence, it is the best way to communicate in the organization. Review collected by and hosted on G2.com.

The biggest disadvantage of this software is that the function of balance sheet is not good. This software is very expensive as compared to its competitors. The another problem of this software is that the updating system of freshconnect is a little more difficult with the importing of expenses. But to conclude that it is the great software for small businesses. Review collected by and hosted on G2.com.

The UI is very impressive. Seamless integration into Freshdesk for ticket creation. Review collected by and hosted on G2.com.

I would like to see integration with Freshcaller. There is some clunkiness with setting up chatbots. Review collected by and hosted on G2.com.

Whatsapp Integration and multi agent ability Review collected by and hosted on G2.com.

Notifications are slow and it causes delayed response. Unable to download report in excel of phone numbers with which we engaged on Freshchat Review collected by and hosted on G2.com.

- The UI is very good!

- Features are in general well thought out and well implemented

- The support team is incredibly fast in responding and overall provide a delightful service Review collected by and hosted on G2.com.

- Analytics features could be more developed. It would be useful to be able to develop our own reports. Review collected by and hosted on G2.com.

It is very useful to have all the personnel and all the departments of a company connected since they can be easily updated.

The environment may seem a bit loaded, but it is impressive as you spend time handling it and feel that everything is well organized, we can already have the right information at all times, even beyond the internal network of a company and be able to respond to customer requests . It also makes the departments are not dispersed within a company interchangeably if they are not in the same building. You can organize and notify and create collaborative environments of the projects, and tasks in general within the company which makes this software a great help Review collected by and hosted on G2.com.

Requesting a demo sometimes takes time. The initial installation requires certain technical knowledge. Review collected by and hosted on G2.com.

It is a messaging software with functions that help us improve the user experience and add value to our customer service. It is easy to use and has customization features.

It is integrated into customer service environments and responds perfectly to the expectations of marketing and sales teams since it helps to capture leads through multiple communication channels -like Facebook Messenger-.

Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows. Review collected by and hosted on G2.com.

So far I have had a good experience with Freshchat, it is a user-friendly software with excellent customer support. Review collected by and hosted on G2.com.

Freshconnect is an amazing feature provided by freshdesk. It is a complete collaboration tool.Communication among my team members became for efficient ,after using freshconnect.

Team messaging and contextual messaging are the important feature of freshconnect.Freshconnect connects team internally thus project development becomes less headache for me Review collected by and hosted on G2.com.

At this moment I dont have anything to dislike.I love freshconnect. It is really time saving. Review collected by and hosted on G2.com.

its cheap, has some versatility to integrate etc Review collected by and hosted on G2.com.

support provided by the technical team, information on the knowledge base is not updated, and sometimes leads to a dead link. I am left stranded with no way to fix the issue on my own and need to spend a lot of time trying to figure this out with the tech support. Review collected by and hosted on G2.com.

The interactive robot is unique. A great way to generate leads and lighten agents. Review collected by and hosted on G2.com.

Although other tools have similar values, this is undoubtedly an issue that could be improved. Review collected by and hosted on G2.com.