FreshChat Reviews & Product Details - Page 37

I like the free features for custom chat on my website. As my biz grows I plan to pay for the other great features it comes with, primarily campaigns Review collected by and hosted on G2.com.

hmm not sure. I think I like it all. I guess I want the paid features for free, but understand that that can't happen Review collected by and hosted on G2.com.

The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing ! Review collected by and hosted on G2.com.

A few search or tag fields can be really picky about whether upper or lower case is used, which can sometime make it tedious to find certain tags or clients. Review collected by and hosted on G2.com.

I like that Freshchat cover my minimal needs to support users in a light and efficient way Review collected by and hosted on G2.com.

not earning enough yet to be able to use the pro version, it is very worthwhile Review collected by and hosted on G2.com.

The chat is easy to monitor, offers valuable features to improve customer service.

Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly. Review collected by and hosted on G2.com.

It's hard to find something negative, since its functionality is tailored to our requirements. Review collected by and hosted on G2.com.

Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use. Review collected by and hosted on G2.com.

Freshchat is just a chat tool where some other tools include additional functionality. For us, that is great because we didn't want to pay for functionality that we don't need or use. Review collected by and hosted on G2.com.

I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good. Review collected by and hosted on G2.com.

I wish you could have a bit more data in the team performance report. Like have a agents ratings in there.Our ratings don't always seem to display after a chat though. Review collected by and hosted on G2.com.

The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service. Review collected by and hosted on G2.com.

I didn`t have a different channel in different areas

The personalization for the widget are very basic. Review collected by and hosted on G2.com.

Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat. Review collected by and hosted on G2.com.

Very little to dislike. I would appreciate more flexibility with the online/offline tools (easier way to go to offline vs. business hours, more flexibility on bot-chat intro conversations). But, as is it is still super helpful and useful. Review collected by and hosted on G2.com.

the User ability of the sites and systems. Especially the Customer Support! Review collected by and hosted on G2.com.

Rich Features are lacking user ability. Needs a UI for setup especially in cases of Apple Business Chat Review collected by and hosted on G2.com.

I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.

The best part I like about this tool is a chatbot, you can easily set up questions for a chatbot.

You can easily set up the system within a few clicks. Awesome for done by the Freshchat development team. Review collected by and hosted on G2.com.

There is nothing I dislike. There are plenty of features available. Review collected by and hosted on G2.com.