FreshChat Reviews & Product Details - Page 36

We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers.

With of without a Freshdesk account, you can definitely use Freshchat on its own. Review collected by and hosted on G2.com.

I can't think of anything as of the the moment. We like what we have seen during the demo. Review collected by and hosted on G2.com.

I like that so much is customizable, from the coloring of your widget to the structuring around store hours. Review collected by and hosted on G2.com.

A lot of this application is hit or miss. The product is one of the cheapest on the market, and I've realized why - the customer service is not helpful, and some of the settings do not "stick" initially. I had to hop on customer service chat three times for one issue with my store hours, but they didn't respond in the allotted five (or eight? either way) minutes - it ended up being an average of thirty. Ironically, for a chat company, their own chat is not preferable. Review collected by and hosted on G2.com.

It is stable and easy to use chat software that works best as Freshdesk integration. It allows us to keep our support conversational and convenient for our customers without losing the advantages of the ticketing system necessary for SaaS. Review collected by and hosted on G2.com.

Connection by API with Freshdesk - I can't assign automatically tickets created via chat to the agent who had the conversation - any automatization will result in assigning chat tickets to the Freshdesk account owner.

Lack of proper, full integration with Hubspot - there is no possibility to send a conversation to Hubspot as well, so my marketing & sales & services team are disconnected from our conversation with customers. Review collected by and hosted on G2.com.

As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps. Review collected by and hosted on G2.com.

Sometimes I found a bit unstable adding some customized properties on user sessions, some times it works and sometimes it doesn't. Maybe it's something on my code I have to check that out with more time to spend. Review collected by and hosted on G2.com.

Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive. Review collected by and hosted on G2.com.

I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me. Review collected by and hosted on G2.com.

Very easy to set up the chatbot, and supports are always there to help. It also integrate with our freshsales, which is the sales side of CRM making it very easy to follow up with our leads. Review collected by and hosted on G2.com.

The away message still needs some work, it is not allowing me to turn the chatbot on while providing the away message form. Review collected by and hosted on G2.com.

* Great pricing

* Ease of use

* Customer support

* Slack, Facebook integrations

* Mobile application Review collected by and hosted on G2.com.

Nothing as of now. FreshChat fullfils all the business demands. Review collected by and hosted on G2.com.

We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone Review collected by and hosted on G2.com.

A lot of simple questions from clients that could be easily answered if the chatbot was a little smarter and could be trained constantly Review collected by and hosted on G2.com.

The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers. Review collected by and hosted on G2.com.

Nothing at the moment. I am happy with the way it is at the moment. Should anything come up, I will let you know. Review collected by and hosted on G2.com.

I used multiple chats but only freshdesk created many engagement. It has plenty of features in free plan itself. Trigger feature in freshchat helps to target users based on the behaviors and run campaigns based on that. This helps us to unwrap lot of things user was confused and why we are loosing in funnel. Review collected by and hosted on G2.com.

More options to customize the chat icons. This will be helpful for branding. Direct ticket handling for support raised from freshchat will be helpful instead of freshdesk integration. Bot option helps me a lot as customer can get his questions answered events if agents are not active. Review collected by and hosted on G2.com.