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492 FreshChat Reviews
Overall Review Sentiment for FreshChat
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It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect. Review collected by and hosted on G2.com.
Nothing. It works well and all the time. It is all you need for the customer service part of your business. Review collected by and hosted on G2.com.
The option that allow the Agent to create a ticket after closing the chat Review collected by and hosted on G2.com.
Changing the Agent avaiblity. Which allows the agent to control his status Review collected by and hosted on G2.com.
freshchat is a very good tool since you can integrate it very easily into your website, in addition to its integration with mobile devices, it works perfectly. good or not to the client since that helps us to keep a good control of how the client feels with our treatment in addition to that we were also surprised by the integration with WhatsApp since it really completed what we were looking for Review collected by and hosted on G2.com.
We have a problem but I do not know if it is our fault or we have not been able to configure or if it is a problem of Freshlook but sometimes when clients respond to our agents they do not get the notifications that a certain client wrote so it is difficult to answer instantly if you are distracted or engaged in some other task Review collected by and hosted on G2.com.
It shows a large magin of accessibility and ease of work management thanks to the wide communication channels it offers, in this way, it is possible to connect with each potential client and know their purchasing possibilities, as well as the purchase interactions they may have. It has a variety of tools with which it is possible to do all my sales work without leaving anything to do, I like that every task I need to do at Freshsales is possible. Together with the CRM system we have managed to unify our team work where the pursuit of our main objectives will always be to create new sales and commercial ties with each of our clients. In other words, it contributes to monitoring and registering each user appropriately, as well as providing customer support, in this way ensure that your experience with our services is comprehensive. Review collected by and hosted on G2.com.
It's possible that there are some failures in the follow-up of the information, sometimes it does not collect all the necessary data, which makes the preparation of reports much more cumbersome. It is necessary to take into account that you must have sufficient technical knowledge to know how to use the tools, otherwise you will not even be able to make it work. I also find some disagreements with the user interface of the mobile application, it is impractical and can even be a little slow and tedious. Review collected by and hosted on G2.com.
Freshchat is undoubtedly an exceptional tool, where it is possible to connect to a messaging and communication network for the exchange of commercial projects, and the organization of work tasks. It is a direct and fluid path where perfection is achieved in what we do, thanks to its affordable cost all our clients, partners and colleagues can join our network without any complications, making all our work much easier. With this, create a perfect link in my company where there is a merchant-customer connection to manage questions and answers, thus solving customer support problems like we never imagined.
The messaging system brings with it interactive options, such as gifs or images, that allow a clearer image and message to be transmitted. Integrating Freshchat with different API's makes the system much more fluid and collaborative. Review collected by and hosted on G2.com.
I like how fluid it is, efficient messaging, and its effective tools. However, I don't agree with the configuration and customization system, I feel that there is still a lack of capabilities to adapt the system to our fair requeriments, we have had to adapt our work to the software and not vice versa, which has changed many of the work strategies that we had established, although it is not something completely bad, but we eould like to be able to configure everything as we need it. Review collected by and hosted on G2.com.
FreshChat is one of the best communication platforms by FreshWorks that works for thousands of websites as a bridge of communications between companies and their customers through chat. FreshChat is an advanced, fastest and userfriendly chat platform that makes a top choice for any company. The best thing that I like is the advanced reporting system, integration ability, and Bot response customizations. Review collected by and hosted on G2.com.
Well, there are some technical issues we are facing while using the applications and what we have found is it requires a fast internet network to avoid delays in bot responses. We have noted that chats are getting delays while bot conversations and defining the groups. Also, Bot responses require to make more updates for better responses. Review collected by and hosted on G2.com.
Only inside our customer portals have we put the chat button which then provides our users an immeadiate resource to identify ideas, connect with the support team and get relevant promotions. Chat currently accounts for nearly 45 per cent of our consumer interaction and takes up email / phone easily Review collected by and hosted on G2.com.
I think there had been an easy way to browse at the old conversations / data, as the search settings are a little awkward right now. There are occasions where the software even appears to be laggy, but besides that, it is perfect. Review collected by and hosted on G2.com.
It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with us, creating a perfect link, that saves us workload, we avoid duplicating the work, all messages and uestions are sent directly through a Freshchat chat window, we can also see the user's profile and know all their registration information. Integration is the best thing that can happen to us, the API allows us to perform multiple functions that bring us closer together and allows us to interact more easily with users. On the other hand, the registration of tickets is the best function you can have, in this way it is organized and it is possible to perform a quality support, serving each of the users without leaving anyone out. Review collected by and hosted on G2.com.
From the beginning it was difficult to adapt to so many configurations to be sure that the integration between software and so many tools together will work according to my work system, however, customer support helped me in each configuration in which I had some kind of problem, they made the process much easier. Review collected by and hosted on G2.com.
It is super easy to manage multiple chats - users are presented with a chat bot to help identify the questions the customers want to answer. You can create fast answers for common questions Review collected by and hosted on G2.com.
It is difficult to insert information from the FAQ page. It also often freezes and you have to restart Chrome Review collected by and hosted on G2.com.
